Error Messages
Credit Card Batch "Out Of Sequence"
Settling a credit card batch involves reconciling and finalizing credit card transactions between Visual Matrix and your credit card processor. "Settling a batch" essentially means concluding and processing the authorized credit card transactions to ...
Credit Card Error "serv not allowed"
"Serv not allowed" does not mean "Server not allowed" but "Service not allowed". It is not a technical issue, but really a transactional issue. This is a common decline message for transactions that are blocked by the bank that issued the card. For ...
Why would the Credit Card batch not Settle
What happens during the credit card settlement process? When Visual Matrix tries to settle the daily credit card batch, it checks with the gateway portal (Lighthouse, Fusebox, ...) to make sure that the number of transactions and the total of all ...
Guest Credit Card authorized and approved on the Pin Pad but it not showing on Visual Matrix
This normally happens due to the card being pulled out prematurely of the PinPad before Visual Matrix completes the tokenization process. When a guest inputs their credit card, he/she will pull it out when the pin pad beeps, thinking the process has ...
Message "no detail records available to settle" when trying to settle the batch
This message will show when you try to settle a batch that is empty and that has no transaction in it. This means that there was no credit card transaction that day. It is not an error, only a status of the situation. Require assistance with that ...
Pinpads are not working, not responding, or show offline
If you have multiple pinpads and some are working while others are not, or if the message is Lane Closed (either a port is not forwarded anymore or the pin pad is updating), please contact your gateway provider. 1. Make sure your computer is ...
Database Encryption does not match Encryption Key, you will not be able to see credit cards (Desktop)
This article is only for VM Desktop users who process credit cards through Vital/Visanet/Tsys or Moneris. What does this message mean? If your credit card processor is Vital/Visanet/Tsys or Moneris, you have plugged into your Server computer an ...
Credit Card Authorization Error Responses
If there is an error, then it means that Visual Matrix does work. The error is the response that the processor is sending. The error number (OE:0000045 for example) is what will help you find what the issue is. You can find an explanation to some of ...