VM Cloud PMS
Text Messages/Alerts are not being Received (Cloud)
This process can be applied if you stop receiving internal SMS/text notifications (e.g., for Maintenance, Housekeeping, Management, or Unsettled Credit Card Batches). Unless you're using the Visual Matrix Guest Texting feature with internal texts ...
HTML Letters are not sending (Cloud)
HTML letters are confirmation or promotional letters formatted using HTML (HyperText Markup Language) to include rich text features such as images, colors, links, and styled text. Unlike plain text emails, HTML letters can be visually enhanced and ...
Office 365 Email Legacy below TLS 1.2 (Cloud)
VM Cloud PMS only supports TLS 1.2 and does not accommodate older, legacy versions. For Office 365 accounts with multi-factor authentication enabled, the hotel's standard email password will not work. Instead, you must generate and use an app ...
Emails are not sending (Cloud)
When emails are not sent, there are some first steps you can check. The first step you want to do is check if the current email settings in Visual Matrix are saving. If they are not, then there is an issue with those settings. If they are, then you ...