General
FAQ - PMS Safety & Security
Security in the hospitality industry is more than a best practice — it’s a vital guardrail for your guests, your staff, and your property’s operations. At Visual Matrix PMS, we build in robust safeguards to protect your system, but the strongest ...
FAQ - Transitioning to VM Cloud PMS
Can I import group reservations from my current PMS into Visual Matrix? No, group reservations cannot be imported directly from another PMS into Visual Matrix. Why do I need to recreate reservations and groups manually? Visual Matrix does not support ...
FAQ - Reports
How many reports are available in Visual Matrix? Visual Matrix PMS offers over 120 reports, covering all key areas—from Front Office and Housekeeping to Maintenance, Accounting, Management, and even Marketing. You can access a complete list of ...
FAQ - VM Desktop PMS
Secondary Backup Failed: What Does This Mean? The "Secondary Backup Failed" message means that the secondary drive has not been detected. Visual Matrix performs two backups every night—one before the audit and one after. To resolve this, ensure that ...
FAQ - Credit Cards
Authorization & Processing How do we process a payment using JCB in Visual Matrix? To process a JCB payment, you can create or activate the necessary payment accounting code in the system by navigating to Management > Accounting > Accounting Codes. ...
FAQ - New Owners
If you missed the onboarding or require additional help, feel free to contact your dedicated Account Manager or access one of the various Knowledge Sources (see Resource Guide attached). How can I get a login for Visual Matrix? The fastest way to get ...