General FAQ's
FAQ - Credit Cards
My PinPads are not responding when I process a card payment on the PMS. The communication between the PinPads and the PMS primarily relies on the Broker service running on your "main" computer (also known as the Server or Broker computer). Ensuring ...
FAQ - Best Western
What should I do if a group is canceled in Member Web but remains active in Visual Matrix? If a group is canceled in Member Web, the cancellation does not automatically reflect in Visual Matrix. To resolve this, the group must be manually canceled in ...
FAQ - New Owners
If you missed the onboarding or require additional help, feel free to contact your dedicated Account Manager or access one of the various Knowledge Sources (see Resource Guide attached). How can I get a login for Visual Matrix? The fastest way to get ...