Reservations
Error Message "Rates are not setup for this period" (Cloud)
When booking a room in the system, you may encounter the message “Rates are not set up for this period,” whether you’re booking through the Availability screen or via Book Res. Path: Front Office > Reservations > Availability Path: Front Office > ...
Lifecycle of an Advanced Deposit
This article will guide you through the entire cycle of an advance deposit, starting from posting the deposit, transferring it to the guest's folio upon check-in, and concluding with the cancellation and refund processes. It will also cover how these ...
How Visual Matrix Safeguards Against "Do Not Rent" Guest Reservations
In the hospitality industry, managing guest reservations efficiently and securely is paramount. One critical aspect of this management is preventing bookings from guests flagged as "Do Not Rent." These are individuals who, due to past issues, are not ...
Tips and Tricks with Groups in Visual Matrix
Groups can be of many kinds. It can be a group of allocation for a wedding where everyone will book and pay individually or it can be a bus tour where you receive the rooming list in advance and one person/entity pays the whole stay. 1. Choose the ...
Process No-Shows in the PMS
There are multiple ways to manage no-shows within Visual Matrix, with some options being only available for VM Cloud users. When you are ready to run your night audit, there are several options you can consider regarding remaining arrivals: - Cancel ...