FAQs - PMS
What does it Means to Rebuild the Reports?
If you notice any concerns in your reports, such as inconsistent or mismatched numbers, the Client Experience team's initial approach will involve researching and comprehending the situation. Frequently, the inquiries revolve around missing knowledge ...
Difference between a Folio and an Invoice in Visual Matrix
A Folio is the details of the guest's stay, room charges, extras, and payments. A folio is part of the Guest Ledger Balance and can be accessed from the Front Office section. An Invoice can be made of one folio or multiple. It does not carry the ...
Can we duplicate a reservation after check-in?
The answer is No. A reservation can only be duplicated before check-in. If a credit card is in the reservation, the number will not be duplicated to the new reservation, it will have to be re-entered manually.
I need to map a new rate/discount code
If you are a Cloud PMS User, you can always map the discount code yourself. However, if you do prefer to contact our Client Experience team, please make sure you include the responses to the following questions: What is the Rate Code? Is the rate ...
Calculate a Rate before Tax
The easiest way to calculate a rate/price before tax is to use an online sales calculator like this one: https://www.omnicalculator.com/finance/sales-tax
Bookings are made online but do not show in Visual Matrix
When hotels states "online", it generally refers to an OTA: Expedia, Booking, Priceline, etc. But between the OTA and Visual Matrix, there is a Channel Manager that supports the link - Best Western, Synxis, Siteminder, Innlink, ... If a reservation ...
Bookings are cancelled online but not in Visual Matrix
When reservations are referred to as booked, canceled, or modified as "online", it generally means the change was done via an OTA: Expedia, Booking, Priceline, etc. But between the OTA and Visual Matrix, there is a Channel Manager that supports the ...
Are the Comp Rooms included in the ADR?
Yes and No... The Daily Report shows 2 ADRs: one with comp room included, one without. To find more about the Daily Report, click HERE.
Looking for a report that shows the Extras
The report you are looking for is the Extra Locator report. This report is part of the In-House Guests report. This report actually compile 8 different reports, one fo them being the Extras Locator for any in-house guest.
Process No-Shows in Visual Matrix: the Different Options
There are multiple ways to manage no-shows within Visual Matrix, with some options being only available for VM Cloud users. When you are ready to run your night audit, there are several options you can consider regarding remaining arrivals: - Cancel ...
Complete an Ownership change with Visual Matrix
You just acquired a new hotel and you need now to inform Visual Matrix and make sure that all credit card batches will go to your bank account and not the previous owner's one. Step1: Contact our Accounting Department Contact: ...
Why Visual Matrix cannot correct numbers of a past year?
Stats and results are for the current accounting period. When the year changes, the accounting period does it too... and the system is unable to go backward. Once the accounting year switched... we cannot go back. Rebuilding a previous year is not ...
Visual Matrix PMS Remote Access (Desktop)
We do not provide anymore the remote Access for our Desktop version. If getting a remote connection is important for you, we invite you to consider a Cloud migration, which offers much easier and secure remote access. For more information, open a ...
I forgot my password
Unfortunately, our Client Experience Team cannot always reset your password, depending on your position at the hotel. If you are the GM (General Manager) or the Owner You can contact our Client Experience Support team and after we proceed to some ...