Emails
Microsoft Token-Based Logins
QUICKLINKS: USE OFFICE365 EMAIL Microsoft's has released a new modern authentication push based on support token-based logins that would replace App Passwords. As we are working on new ways to process emails securely and efficiently, the use of the ...
Set up Gmail to be compatible with Visual Matrix (Desktop) 🎥
QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD VERSION If you are using a Gmail account with Visual Matrix, you need to make sure you are following those next steps. No panic, each step is explained below. 1- Respect Gmail's new password ...
Send Emails Stuck in the Queue (Desktop)
When you encounter an issue with emails not sending, those emails are not lost, they are (just) stuck in the "queue". Once you have restarted Chilkat, emails in the queue should move out. If it is not always the case, you will need to send them ...
Internal Text Messages are not being sent
If not configured differently (through Twilio), internal text messages that can be set up in a user profile to receive Management (audit numbers), Housekeeping (room change and room back in service) and/or Maintenance (work orders) texts are using ...
Gmail App Password 🎥
This article was updated on 11/29/2022. If you are using Gmail, you more than likely have already received the following email long ago... On May 30 (2022), you may lose access to apps that are using less secure sign-in technology. To help keep your ...
The Email password is correct but still not saving in Visual Matrix
The requirements for password security are more and more complex. Each place you need to generate a password for will have its requirements, generally the same, but sometimes, different. If you need some help, you can use a password generator. Below ...
Emails are not sending (Cloud)
QUICKLINKS: DESKTOP VERSION When emails are not sent, there are some first steps you can check. The first step you want to do is check if the current email settings in Visual Matrix are saving. If they are not, then there is an issue with those ...
Emails are not sending (Desktop)
QUICKLINKS: CLOUD VERSION When emails are not sent, there are some first steps you can check. The first step you want to do is check if the current email settings in Visual Matrix are saving. If they are not, then there is an issue with those ...
Using Office365 email in Visual Matrix
QUICKLINKS: MICROSOFT TOKEN BASED LOGINS If you have an Office365 email account, you may have encountered some issues with Visual Matrix as you might have enabled more security protocols on your Office/Microsoft/Azure accounts. We have found two ...
Email settings for Visual Matrix
QUICKLINKS: GMAIL APP PASSWORD | OFFICE365 APP PASSWORD | EMAILS NOT SENDING Desktop Path: Management > Admin > Email/Fax > Email Setup. Cloud Path: Management > User Settings > Email > Email Setup. Five settings will be asked. Below are some ...
Hotmail Security Settings for Visual Matrix Compatibility
If you are trying to save Hotmail settings and they refuse to save, even though you know you have the right password, there is an extra step for making Hotmail compatible with Visual Matrix SMTP. If Hotmail senses a security breach, it will send you ...
Set up Gmail to be compatible with Visual Matrix (Cloud) 🎥
QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | DESKTOP VERSION If you are using a Gmail account with Visual Matrix, you need to make sure you are following those next steps. No panic, each step is explained below. 1. Respect Gmail's new password ...