Troubleshooting/IT
Unfinished A2P 10DLC Registration with Twilio (VM Texting Feature)
Effective January 26, 2023, all Twilio US A2P 10DLC Campaign registrations (Standard, Low Volume Standard, and Sole Proprietor) are subject to a manual vetting process charged at the time of external vetting. If a campaign is denied by external ...
Use Snipping Tool to Capture Screenshots (Windows)
Snipping Tool is a Microsoft Windows screenshot utility included in Windows Vista and later. It can take still screenshots of an open window, rectangular areas, a free-form area, or the entire screen. Snips can then be annotated using a mouse or a ...
Message "Unable to Authenticate Software License"
This message is generally due to a discrepancy with our Accounting Department, like a past due. Please contact accounting@visualmatrix.com to update your account.
How to Save a document in PDF by default instead of printing it
Visual Matrix does not have any print settings. Whether you are on VM Desktop or VM Cloud, the default settings for printers on your computer will be what Visual Matrix will follow. If you're on a Mac computer, when you start to print a document, it ...
Fix email bounces due to blocked IP address
See the full article from Google Kb. Occasionally, you or your users might send mail that bounces because the recipient blocked your IP address. When an IP address is blocked, all mail from the address bounces. Some domains use a denylist service to ...
Find the IP of a Computer
Click on the Start Menu and type Cmd on your keyboard or in the Search field. Open the Cmd Window, and type IPCONFIG > Enter
Find the Name of a Computer
Open File Explorer Do a right-click on This PC and choose Properties. You will get to the About window and in Device Specification, you will find the Device Name.
Browse from Computer to Computer
Browsing from computer to computer is trying to reach a computer on your network from another one. Open the Start menu, type Run and hit enter. Browsing can be done using the Name or the IP of the computer that needs to be reached on the same ...
Ethernet vs Wi-Fi Network Connection
Definitions Ethernet: An Ethernet connection transmits data over cable. It is generally faster than a Wi-Fi connection and provides greater reliability and security. Wi-Fi: A Wi-Fi connection transmits data via wireless signals. Being on the hotel ...
Simple Habits to Keep your Computer Running Smoothly
"Can you please Restart your Computer" How many times do we hear that when we call technical support of any kind? But surprisingly, it does really help! In this article, you will find first the reasons for restarting regularly and how to keep Windows ...
Cannot print from Visual Matrix
Visual Matrix does not have any specific settings for your printer. If for any reason, you cannot print anymore, please check the following. Does it print outside of Visual Matrix - ie Notepad, word document, or from the internet? If it works from ...
TCP/IP settings for a static IP address
Open a Command Prompt Open a command prompt and type ipconfig /all in that window, and then press the enter key. This will display a lot of information. If it scrolls off the top you may need to enlarge the window. We are only concerned with IPv4 ...
Windows Requirements since 2019 - Expired Products!
Since January 14, 2020, Microsoft ceased to support several of its products, including Windows 7, Windows Server 2008, and Windows Server 2011. When a software provider ceases support of a product, that product is no longer usable within a ...
Antivirus: What we advise and not advise!
Your system security and protection are important. Antivirus software helps you to maintain your system security by keeping viruses and other malware off your computers. Although any comprehensive antivirus product on the market is generally ...
Computer System Requirements
VM Cloud PMS - Basic & Peripheral Requirements Basic Requirements REQUIREMENTS DEFINITION CPU Quad-Core Intel i5 or higher Memory 8Gb or higher (16Gb for the first server/broker station) Operating System Windows 10 is required for the main station ...