• HTML fields in letters

    Hey everyone, Quick request - could we get the Cancellation Date/Policy added to the HTML tags? Right now I have to stick to plain text wording, which isn’t super reliable and doesn’t always adjust correctly for each reservation. Having the actual field

  • Side Hustles

    Can we add side hustles here? I know many of you have other businesses that could be shared here.. I’d love to know how I can support you all in your additional businesses..

  • Adding CRS Comments to Supervisor Res Mgmt

    It would be useful to see the CRS comments in the Supervisor Res Mgmt function, as certain hotels like ours, use the tool to quickly assign rooms. Special Requests and Comments can currently be viewed from the Supervisor Res Mgmt function, however, CRS

  • Adding No Show Folios with balance and House Accounts with a balance as option on In-House list

    While no-show folios with a balance can be reviewed via the Supervisor route, it would be convenient to also have that option available on the in-house report. It would also be convenient if House Accounts with a balance appear on this report as an option.

  • Cash Rounding

    Since 2012, Canada has ceased using the penny ($0.01 coin) and all Canadian cash transactions are now rounded to the nearest $0.05. It would be helpful if the system would allow and incorporate automatic balance roundings on cash transactions.

  • Company and 3rd party

    I have a idea what if when a 3rd party are a company leaves and they would like a recepit but they are not allowed to have one what if we could print out one with just there info on it and no price and at the bottom have guest receipt.

  • Individual Tax/Fee Exemption

    In addition to the HST Harmonized Sales Tax (which is the "Revenue Tax" on VM), our property also collects a Municipal Accommodation Tax (MAT), and a Marketing Service Fee (MSF) -- HST applies to both. Although the MAT is a tax, it is set up like a fixed

  • Express Checkouts....

    This might be complicated, but our property currently prints 2 copies of the closed folio at check out. 1 goes to the guest, unless the "Private Rate" is flagged. The other goes with our original REG CARD into our paper file for the day. Here is my dream

  • Adding EFTs and other payment methods to the Daily Statistical Summary

    We're a hotel with a significant public service and wider public service client base that exclusively makes payments by EFT. Additionally, many clients on our functions side also prefer to make payments by EFT. We use an accounting software that reads

  • Electronic Registration Card

    Going paperless is an important direction we wish to be undertaking. One of the obstacles to this is the registration cards -- the only option at the moment is in paper form. Some other major PMS systems are currently implementing this using a tablet

  • Announcements

  • Visual Matrix URL Flow Update (app.vmcloudpms.com)

    As of 6:00 AM CST today (Tuesday, February 17, 2026), Visual Matrix has updated the URL flow for Cloud PMS access. When logging in through our main login page (login.vmcloudpms.com), users will now see: app.vmcloudpms.com after signing in, instead of

  • 🎁 New! Suggested Process for Managing Gift Certificates in Visual Matrix

    We’re excited to share a brand-new article that outlines a suggested process for handling gift certificate sales, redemptions, and expirations in Visual Matrix! While the PMS does not include a dedicated gift certificate feature, this approach uses a

  • SkyTab POS + VM PMS: A Seamless Guest Charging Experience

    If your property uses SkyTab as a Point-of-Sale (POS) system, you can take full advantage of its integration with your PMS to simplify guest billing across your entire operation.The integration between SkyTab POS and your PMS makes posting guest charges

  • Exciting New Feature: Choose Your Confirmation Number on Reports!

    We've heard your feedback, and we're excited to introduce a highly-requested feature: the ability to select which confirmation number appears on your reports. Previously, reports showing a reservation confirmation number would display either the Visual

  • 2025 - Weekly Webinar Series

    WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper