Visual Matrix not working [RESOLVED]
We are able to login, but not able to access reservations. For a brief moment we were able to access the reservations, but then the credit card menu would not load when trying to authorize a card. Currently its back to not letting us access anyones reservation.
Override Password
Is there a report to see when the override password is used to overbook a room?
Not able to access Visual Matrix [RESOLVED]
Is anyone else experiencing issues with accessing Visual Matrix. We can get to the website (login.vmcloudpms.com), but not able to login.
Can't sign into VM Cloud. Don't sign out! [RESOLVED]
Anyone having this issue? Once you log out or refresh you won't be able to sign back in. We still have 179 reservations due in.. Please fix fast....
Interface with CC Pin Pads and Key Encoders down
We have been having a problem with VM not being able to communicate with our pin pads and key encoders. We opened a ticket last night on the audit, but we are not getting any response from support. The chat function put us in a queue that was 5 spots
NEW - Explore the Company Revenue Report for In-Depth Performance Insights
Looking for a detailed breakdown of your property's revenue and guest metrics? The Company Revenue Report, found under Sales and Marketing – Company, is your go-to tool for tracking key data over any date range you select. Here’s what you can expect:
Unable to reach VM Cloud 12/04
We are unable to access VM Cloud for the past few hours, is there any planned maintenance or outage?
clearing years old work orders under maintenance
There has to be a way to clear these old work orders in bulk for out of order rooms? please help
Essential Reports for Hotel Managers and Owners: Optimize Your Operations!
Are you maximizing the potential of your Visual Matrix PMS? Check out our latest article that highlights the most important reports every hotel manager and owner should focus on. We’ve organized them into two sections: Operational Insights and Financial
Night Audit Stuck at 100% Without Completing
If you’re seeing this message, try refreshing your browser or clearing your cache and cookies as a first step. Our development team is already investigating the cause of this issue. If the issue persists, please let us know!
Share Your Experience: Transitioning from VM Desktop to VM Cloud
Hello everyone! If you've recently upgraded from VM Desktop to VM Cloud, we’d love to hear from you! How has your experience been so far? Did you find the transition smooth and straightforward, or did you encounter challenges along the way? Also, did
Elavon Fusebox Outage Notification
We are currently experiencing an outage with Elavon Fusebox, and there is no ETA for resolution at this time. Unfortunately, Visual Matrix is unable to assist further with this issue. We will provide an update once the problem is resolved. Thank you for
Important Update on Credit Card Payment Processing
We recently released a significant update regarding the processing of credit card payments. Previously, the process involved authorizing the guest's funds, posting the authorization on the folio, and finally completing the batch settlement, where funds
Brief Degradation Issue with Reservations and Folios
Dear Valued Client, We recently experienced a brief degradation issue that temporarily affected access to reservations and folios. This issue has now been resolved, and users should no longer be impacted. To ensure the best experience in Visual Matrix
Night Audit Taking Longer Than Expected? Here's What to Watch For!
Have you noticed your Night Audit process taking longer than usual? Waiting for your system to finish can be frustrating, especially when it seems like it's stuck or dragging. You're not alone—this is a common issue that many face. To help you understand
Credit Card not authorizing
We seem to have an issue at our property where credit cards are not authorizing and keep timing out. Is anyone else having this issue? I tried to do a chat request but the wait time is say 160 minutes.
Maximize Your Operations: Finding the Right PMS Reports for Effective Hospitality Management
In the fast-paced world of hospitality, having access to the right information at the right time is essential. Your Visual Matrix PMS offers a wide range of reports designed to give you critical insights into every aspect of your property’s operations.
Did you know that if you are a Cloud Property that you could enable automatic No Show Fees?
This choice will initiate the cancellation of the room under the "no-show" status and will apply a fee to the folio. The reservation will retain the possibility of being reinstated following the audit in the event the guest arrives. By implementing the
Is VM and MOP down today? [RESOLVED]
Everyone at our property was just kicked out and we can't log back in. This VM cloud and MOP for us.
Empower Your Team with VM University: Become a Group Moderator!
Are you looking to take control of your team’s training and progress at VM University? With our platform, you can act as the moderator for a group that includes all your employees' accounts. Through "My Space," you can: - View and manage every account
Adding CRS Comments to Supervisor Res Mgmt
It would be useful to see the CRS comments in the Supervisor Res Mgmt function, as certain hotels like ours, use the tool to quickly assign rooms. Special Requests and Comments can currently be viewed from the Supervisor Res Mgmt function, however, CRS
How Visual Matrix Safeguards Against "Do Not Rent" Guest Reservations
In the hospitality industry, managing guest reservations efficiently and securely is paramount. One critical aspect of this management is preventing bookings from guests flagged as "Do Not Rent." These are individuals who, due to past issues, are not
NEW in Cloud PMS: Extras are becoming "Add-Ons"
We’re excited to share that a major update is underway to enhance our add-ons and introduce upsell capabilities. The first step in this update is the renaming of "Extras" to "Add-Ons." This change has already been implemented in the Cloud PMS systems
OUTTAGE [RESOLVED]
is visual matrix cloud down ?
Explore Our Knowledge Base Glossaries!
Looking for the definition of a word, an explanation of a code, or where to find a report? The knowledge base has comprehensive alphabetical glossaries that provide answers to these questions and more. By browsing these glossaries, you can quickly find
Visual Matrix interfaces with many partners!!
From managing guest experiences and room access to optimizing accounting and internet services, this article provides a comprehensive recap of everything Visual Matrix offers. Whether you're looking to streamline operations or enhance guest satisfaction,
Why VM Cloud is a Game Changer!
In today's rapidly evolving technological landscape, businesses and individuals alike are transitioning from traditional desktop computing to cloud-based solutions. This shift promises enhanced flexibility, scalability, and efficiency. This information
2 WAY INTERFACE
Hello, Our 2-way interface has been going down so much. Is there a reason why? cant we fix this permanently ?
Bug in Room/Tax Folio and Incidental Folio with Extra Charges Posting
I wanted to mention that when we have two folios seperated out as Room/Tax (A) and Incidental (B) , the charges for extras get attached to guest profile (A) when checking in the guest. However, after night audit the charge gets posted in Incidentals (B)
Incidental Deposit Issues when Extending
When we extend any guest's stay the incidental amount say $100 collected at checkin gets used toward their stay. It does not keep the $100 additional hold when reservation gets extended. Is anyone else familiar with this?
Have you heard about the enhancement to the "Do Not Rent" Guest Status?
When you assign a guest a "Do Not Rent" status, you want to ensure no one overrides it, whether by mistake or intentionally. Now, when a guest is under this status, a multi-layer confirmation system is required, with the final confirmation being logged
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!
I need a overide option for reservations
I am a new GM at Best Western Nw Lodge and I am blown away that we are not able to overide some things. like there are many times a hotel will need to overbook the hotel in order to allow us to shuffle reservations around so we do not have to move guests
LOADING VERY SLOW [RESOLVED]
CAN ANYONE HELP US. THE VISUAL IS LOADING SO SLOW TODAY
Discover VM's Automatic Folio Splitting Feature for 'Rate Private' Online Reservations
Introducing an incidental (B folio) option for prepaid reservations allows guests to conveniently use their credit or debit card for miscellaneous expenses like room service. This provides guests with transparency and a record of their additional charges.
System Down ?? [RESOLVED]
We cannot log into cloud VM? is anyone else having this??
Automatic Downtime Report
Hello, After experiencing the recent outage, it was suggested that downtime reports should be printed at certain intervals (ex: every shift, daily) to help in such unforeseen situations. However, this seems like a lot of paper and another added step for
paperless registration and folio with signature capture
Has anyone been able to eliminate hard copies of registration and guest folio as you have it captured via pin pads? It would save so much time and effort when you have chargebacks. If you have it on your database you will not need to print and store all
No Shows
Our property has been using the new No Show function on VM Cloud since Jan 1, 2023, -- it's useful, but has been a frustrating experience so far. Other than the No Show report on the pre-audit checklist, and print-out from the reservation search with
Internal Comments
Is there a front office or supervisor report that includes the internal comments?
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