Dear Valued Client,

We recently experienced a brief degradation issue that temporarily affected access to reservations and folios. This issue has now been resolved, and users should no longer be impacted.

To ensure the best experience in Visual Matrix Cloud, please refresh your browser by pressing Ctrl (Control) + F5 simultaneously. Alternatively, you can follow the steps below to clear your cache:

- At the top right, click More (three dots) > Settings.

- Click Privacy and Security > Clear browsing data.

- Choose a time range, like Last hour or All time.

- Select the types of data you wish to clear (e.g., browsing history, cached images).

- Click Clear data.

Note: If you delete cookies while signed in to Chrome, you will not be signed out of your Google account.

If you continue to experience any issues, you can reach us via live chat or at support@visualmatrix.com.

Best regards,

The Visual Matrix Support Team