Missing Online Reservation
The sole reason for a reservation not appearing in Visual Matrix is that it did not successfully synchronize from the Channel Manager.
Manual booking retrievals are only available for our Best Western users through their Channel Manager.
If a booking is missing, the best and fastest way is to create a walk-in for this guest, and if the booking was made through a prepaid OTA, then you will need to get the virtual credit card from that OTA and enter it manually in the reservation.
To avoid the risk of duplicates in case of a pushed down from your Channel Manager, enter the confirmation number in the "3rd Party Confirmation Number" field in the reservation in Visual Matrix. The number will be found on your Channel Manager portal.
This is not the OTA confirmation number (Expedia, Booking.com, ...), but your Channel Manager confirmation number.
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