Retrieve a CRS Reservation (BW) (Cloud)

Retrieve a CRS Reservation (BW) (Cloud)

The sole reason for a reservation not appearing in Visual Matrix is that it did not successfully synchronize from the Channel Manager.
Path: Front Office > Supervisor > System Maint > Central Res BW 2/Best Western 2 Way

1. Enter the CRS number found in Member Web for the missing reservation, including the -01, -02, ...



2. Click Refresh.



3. If the reservation is already in Visual Matrix, it will prompt in the field below.



4. If the reservation is not in Visual Matrix, it will ask to confirm to request for a copy, click OK.



5. Click Refresh again after a couple of seconds to confirm the retrieval of the booking.



6. If you get this error message:
UNABLE TO POST INCOMING RESERVATION
In this scenario, it appears there might be an issue with reservations not correctly importing into Visual Matrix. These issues can stem from various sources, and for more insights, please refer to this article for additional information: Message "Unable to Post Incoming Reservation" (BW)

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