Applying a payment connects an unapplied payment to open invoices, reducing their outstanding balances and updating aging totals.
1. Locate the Payment to apply in the Payments section.
2. Apply the Payment to an Invoice in the Invoice area. Select the invoice you want to reduce.
- If the payment is to be applied in full to the invoice, just check the Apply box.
- If the payment is to be partially applied, first enter the amount to apply in the Applied field, and then check the Apply box.
Example: Partial Payment Application
Example showing how a payment is partially applied to an invoice, leaving a remaining balance.
Example: Full Payment Application
Example showing how a payment fully covers an invoice and clears its balance.
3. Repeat the process if you need to apply the payment to multiple invoices.
Still Need Help With This Topic?
Ask Yourself:
- Have you opened the correct City Ledger account?
- Is the payment posted and visible as unapplied?
- Did you select the correct invoice(s) to apply to?
- Has the credit card payment (if used) already settled?
Support May Ask You:
- The City Ledger account name or number
- The payment reference or amount
- Which invoices you applied the payment to
- Any error messages shown when saving