Correct a Folio Billed to the Wrong City Ledger Account (Cloud)
If a direct-billed folio was transferred to the wrong City Ledger account, the correction process depends on whether an invoice has already been created:
- If the invoice has not yet been created, you can transfer the folio directly from the Print Invoices section.
- If the invoice has already been created or printed, the invoice must first be unapplied before the correction can be made.
Follow the appropriate section below.
Invoice Has NOT Been Created
The folio appears in Print Invoices but has not yet been invoiced.
When an invoice has not yet been generated, you can transfer the folio directly to the correct City Ledger account.
Path: Accounting > City Ledger > Print Invoices
1. Locate and select the folio listed under the incorrect City Ledger account.
2. From the toolbox, select Transfer Folio.
3. Choose the correct City Ledger account. Save.
4. The folio will now move to the correct account and will appear under that account in Print Invoices.
Invoice Has Already Been Created or Printed
If the invoice has already been created, additional steps are required.
1. In the Account Detail, select the invoice and click Unapply. Click OK to confirm the action.
Path: Accounting > City Ledger > Account Listing > Account Detail
The invoice number will be permanently removed. Any applied payments will return to unapplied status. The invoice must be recreated after correction.
2. Return to Print Invoices.
Path: Accounting > City Ledger > Print Invoices
The folio will now appear as uninvoiced.
3. Transfer the Folio to the Correct Account
Select the folio, and use Transfer Folio from the toolbox.
And choose the correct City Ledger account. Save.
4. Generate a New Invoice under the correct account.
The new invoice will receive a new invoice number.
Still Need Help With This Topic?
Ask Yourself:
- Did I reverse the charge from the wrong account?
- Did the correct City Ledger account receive the re-transfer?
- Are the balances correct after correction?
Support May Ask You:
- Folio number and charge involved
- Wrong City Ledger account name
- Correct City Ledger account name
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