Credit Card Authorization Error Responses

Credit Card Authorization Error Responses


If there is an error, then it means that Visual Matrix does work. The error is the response that the processor is sending. The error number (OE:0000045 for example) is what will help you find what the issue is.

You can find an explanation to some of those errors codes on the following websites:

There are also some URLs specific to your gateway: Shift4, Elavon, Moneris, TSYS, Fortis.

Require assistance with that article?

- One transaction or all transactions?
- Have you contacted your processor for a voice auth? 
- What's the confirmation number? 
- Status of the reservation? 
NotesProviding responses to the following questions in your ticket could expedite your resolution.

    • Related Articles

    • Credit Card Transaction Process

      We do not think much about what goes into making the credit card process work. Simply insert a credit or debit card into a machine, and a few seconds later, the transaction is complete. However, behind this convenient payment option, the procedure ...

    • From Visual Matrix to the Pin Pad and back, the Process Flow of a Credit Card Request

      (1) The Processor response includes the token and successful or decline of the authorization (more information about decline reasons). (2) It is important for the Front Desk to confirm the authorization in Visual Matrix BEFORE the guest retrieves the ...

    • Release a Credit Card Authorization

      Once an authorization is done, the only way to release it is to use it. Regardless of the action taken, whether it's releasing an authorization, releasing held funds, or issuing a refund to a credit card, it's important to note that funds will not be ...

    • See the list of authorizations (Cloud)

      There is not a list of every authorization in the system, however, you can view the detail of any card on a reservation to see the authorization(s) on that card. - Open the reservation and go to the Payment Info; - Click on the pencil to open the ...

    • See the list of authorizations (Desktop)

      There is not a list of every authorization in the system, however, you can view the detail of any card on a reservation to see the authorization(s) on that card. - Open the reservation, click on the Method of Payment drop down and choose credit card ...