Deactivate a User (MOP)
In MOP, you cannot delete a user account entirely—but you can deactivate it to prevent further access. Follow the steps below to safely deactivate a user.
Step-by-Step Instructions
Path: Administration > Identity Management > Users
Tip: If you want to reinstate the user later, simply edit the profile and re-check the Active box, then Save.Still Need Help With This Topic?
Ask Yourself:
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Did you navigate to the correct path: Administration → Identity Management → Users?
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Did you click Edit before changing the Active status?
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Did you uncheck the Active checkbox and click Save?
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Are all the deactivated users’ tasks reassigned or closed before deactivation?
Support May Ask You:
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What is the property ID and user name of the account you tried to deactivate?
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Did you see any error message when clicking Save?
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Are there any open tasks still assigned to that user?
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Which browser and device are you using?
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