Deactivate a User (MOP 2.0)
In MOP, you cannot delete a user account entirely—but you can deactivate it to prevent further access. Follow the steps below to safely deactivate a user.
Step-by-Step Instructions
Path: Administration > Identity Management > Users
Tip: If you want to reinstate the user later, simply edit the profile and re-check the Active box, then Save.Still Need Help With This Topic?
Ask Yourself:
-
Did you navigate to the correct path: Administration → Identity Management → Users?
-
Did you click Edit before changing the Active status?
-
Did you uncheck the Active checkbox and click Save?
-
Are all the deactivated users’ tasks reassigned or closed before deactivation?
Support May Ask You:
-
What is the property ID and user name of the account you tried to deactivate?
-
Did you see any error message when clicking Save?
-
Are there any open tasks still assigned to that user?
-
Which browser and device are you using?
Related Articles
Related Articles
Edit a User Profile (MOP 2.0)
You can use the User Management area to update staff information, change roles and permissions, or deactivate a user. Follow the steps below to confidently edit a user profile and keep your system up to date. Step-by-Step Instructions Path: ...Printable Guides (MOP 2.0)
We provide downloadable PDF guides covering key features and workflows in MOP 2.0. These printable guides are ideal for sharing in training sessions, posting at workstations, or carrying in the field — enabling quick reference without needing to log ...MOP 2.0 Dashboard Overview
The MOP 2.0 Dashboard is your control centre for tasks, room status, and operational workflows. From the left‐hand menu, you can access your tasks, team tasks, reports, and real-time updates — all based on your role’s privileges. Below you’ll find ...Steps to Complete Before MOP 2.0 Go-Live
Before your official go-live, there are key setup tasks you should complete to ensure your staff can use MOP smoothly from day one. These include readying devices, adding users, verifying login access, and familiarizing your team with MOP resources. ...Log Into MOP (MOP 2.0)
MOP works in any browser—log in and begin managing tasks instantly. Open the Login Page 1. Go to https://app.vmmop.com on your phone, tablet, or computer using Chrome, Edge, or Safari. Tip: Bookmark the login page on your device for quick access. ...