Deactivate a User (MOP 2.0)

Deactivate a User (MOP 2.0)

In MOP, you cannot delete a user account entirely—but you can deactivate it to prevent further access. Follow the steps below to safely deactivate a user.

Step-by-Step Instructions

Path: Administration > Identity Management > Users

InfoTip: If you want to reinstate the user later, simply edit the profile and re-check the Active box, then Save.

Still Need Help With This Topic?

Ask Yourself:
  • Did you navigate to the correct path: Administration → Identity Management → Users?
  • Did you click Edit before changing the Active status?
  • Did you uncheck the Active checkbox and click Save?
  • Are all the deactivated users’ tasks reassigned or closed before deactivation?
Support May Ask You:
  • What is the property ID and user name of the account you tried to deactivate?
  • Did you see any error message when clicking Save?
  • Are there any open tasks still assigned to that user?
  • Which browser and device are you using?

Create a New User (2.0)
Edit a User Profile (MOP 2.0)
Set up User Roles & Permissions (MOP 2.0)

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