Deactivate a User (MOP 2.0)
In MOP, you cannot delete a user account entirely—but you can deactivate it to prevent further access. Follow the steps below to safely deactivate a user.
Step-by-Step Instructions
Path: Administration > Identity Management > Users
Tip: If you want to reinstate the user later, simply edit the profile and re-check the Active box, then Save.Still Need Help With This Topic?
Ask Yourself:
-
Did you navigate to the correct path: Administration → Identity Management → Users?
-
Did you click Edit before changing the Active status?
-
Did you uncheck the Active checkbox and click Save?
-
Are all the deactivated users’ tasks reassigned or closed before deactivation?
Support May Ask You:
-
What is the property ID and user name of the account you tried to deactivate?
-
Did you see any error message when clicking Save?
-
Are there any open tasks still assigned to that user?
-
Which browser and device are you using?
Related Articles
Related Articles
Edit a User Profile (MOP 2.0)
You can use the User Management area to update staff information, change roles and permissions, or deactivate a user. Follow the steps below to confidently edit a user profile and keep your system up to date. Step-by-Step Instructions Path: ...Setup/Update a User Verification Status (MOP 2.0)
MOP supports two task verification types—Self Verification and Supervisor Verification. These settings control whether tasks are automatically verified when completed or require review and approval by a supervisor. Understanding Task Verification ...Setup/Update a User Maintenance Notification Level Email (MOP 2.0)
This article explains how Maintenance task notification levels work in MOP 2.0 and how to configure them for users. Maintenance tasks in MOP are assigned an Notification Level, which is separate from the task Priority. This Notification Level ...MOP Quick Reference Guide
Use this guide to quickly locate instructions for user management, task creation, room assignments, alerts, inspections, reports, and safety features. Each section includes direct links to detailed articles so you can jump straight to the information ...Printable Guides (MOP 2.0)
We provide downloadable PDF guides covering key features and workflows in MOP 2.0. These printable guides are ideal for sharing in training sessions, posting at workstations, or carrying in the field — enabling quick reference without needing to log ...