Create a New User (MOP 2.0)

Create a New User (MOP 2.0)

Creating a user in MOP 2.0 allows employees to access the system and perform tasks based on their assigned role and permissions. User creation consists of two main steps:
  1. Creating the user profile
  2. Assigning roles and permissions
Notes
If you are integrated with Visual Matrix PMS, please be aware that any new users will be automatically imported into MOP during the next import process. You will then only need to finalize their profiles from this point.


Accessing User Management

Path: Administration → Identity Management → Users → New User

Configure User Information

1. Open the User Information Tab - Ensure you are on the User Information tab.


2. Enter the Username - Enter the preferred Username for the new user.
Notes
  1. Usernames are limited to 16 characters.
  2. The Property ID is automatically appended to the username.
  3. The combined value becomes the user’s login username.
Example: username + propertyID
Info
Notes
 For more information: Log Into MOP (2.0).

3. Set a Temporary Password - Enter a temporary password for the user.
Info
When the user logs in for the first time, they will be prompted to create a new password


4. Enter User Name Details - Enter the following information:
  1. First Name (Name)
  2. Last Name (Surname)


5. Enter Contact Information
Email Address - Email is required only if the user will receive notifications, such as:
  1. Panic alerts
  2. Maintenance notifications
Email format: email@domain.com
Info
Multiple users can share the same email address if necessary.
Phone Number - Enter the user’s phone number, which is required for password resets.
Phone number format: +[Country Code] Space [Phone Number]
Info
Example: +1 0123456789
Notes
The country code may contain up to three digits.

6. Confirm User is Active - Ensure the Active checkbox is selected so the user can access the system.


7. Select Verification Level - Choose the appropriate verification level:
  1. Self - The employee can complete and verify their own tasks.
  2. Super - Tasks completed by the employee must be verified by a supervisor.


8. Set Notification Level (Optional) - Select a Notification Level if the user should receive alerts when tasks reach a specific importance level.
Notes
This step is optional.


9. Assign Default Maintenance (Optional) - If the employee is the default maintenance staff member, check the Default Maintenance box. This means:
  1. New maintenance tasks will automatically be assigned to this user.
  2. Assignments can still be changed later.


10. Enable Panic Alert Notifications - Check the Panic Alert box if the user should receive when a panic alert is triggered.:
  1. Email notifications
  2. Text message notifications


11. Save User Information - Click Save to store the user profile.

Assign User Roles

Roles determine what actions a user can perform in MOP.
1. Open the Roles Tab - Click the Roles tab.


2. Assign Roles - Select the appropriate role(s) for the employee.
Examples of common roles:
  1. Room Attendant
  2. Head Housekeeper
  3. Maintenance
  4. Desk Staff
  5. Site Admin
Info
Multiple roles can be assigned if the employee performs multiple responsibilities.


3. Save the Role Assignment - Click Save to finalize the user creation.
The new user can now log into MOP 2.0.

Notes
PMS Integrated Properties
If your property is integrated with Visual Matrix PMS:
  1. Users created in the PMS will be automatically imported into MOP.
  2. This occurs during the next task import process.
  3. After import, administrators only need to review and finalize the user profile.

Still Need Help With This Topic?

Ask Yourself
  1. Did I enter a valid username within the 16-character limit?
  2. Did I assign at least one role to the user?
  3. Is the user marked as Active?
  4. Is the phone number entered correctly for password reset?
Support May Ask You
  1. What is the property site ID?
  2. What username was created?
  3. What role(s) were assigned?
  4. Is the property PMS integrated?

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