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    • Popular Articles

    • Individual Reservation - Every Field Explained (Desktop) 🎥

      QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD PMS There are multiple ways to create a reservation: BookRes, Availability Screen, Room Chart, Wait List or the Add Res Screen). Regardless of the method used to begin a booking, a reservation ...
    • Check In an Individual Reservation with Cash (Cloud) 🎥

      QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | DESKTOP PMS Path: Front Office > Reservations > Search and Open the Reservation 1. Choose Check-In from the Toolbox on the right. 2. Any prepaid deposit will show as well as the remaining amount to ...
    • Make a Reservation Tax Exempt (Cloud)

      QUICKLINKS: VM UNIVERSITY COURSE | DESKTOP PMS Path: Front Office > Reservations > Search and Open the Reservation 1. Click Exempt in the Tax Status field under the Rate Information section.  2. Check any tax/fee you need to exempt and enter the ...
    • Make a Walk-In Reservation through Availability (Desktop) 🎥

      QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD PMS | RESERVATION FIELDS BREAKDOWN Path: Front Office > Reservations > Availability 1. Select the room type and dates required.  2. Select the box showing the rate and date that are to be ...
    • Enroll a New Guest in the BWR Program (Best Western) (Desktop)

      QUICKLINKS: CLOUD PMS Path: Front Office > Reservations > Search To be able to enroll a new Guest into the BWR program, the guest has to be in a saved reservation either on a status HLD (Hold), GTD (Guaranteed), or IN (Checked-In). If you are ...