New Employee Onboarding Guide
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Popular Articles
Individual Reservation - Every Field Explained (Desktop) 🎥
QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD PMS There are multiple ways to create a reservation: BookRes, Availability Screen, Room Chart, Wait List or the Add Res Screen). Regardless of the method used to begin a booking, a reservation ...Check In an Individual Reservation with Cash (Cloud) 🎥
QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | DESKTOP PMS Path: Front Office > Reservations > Search and Open the Reservation Before starting the check-in, make sure a room number is assigned and the room is clean. 1. Choose Check-In from the ...Make a Reservation Tax Exempt (Cloud)
This article refers to the Cloud version. For the Desktop version, click HERE. To exempt a guest from any Tax or Fixed Fee that may automatically apply. Open the Reservation With the reservation on the screen, go to the Rate Information section, ...Make a Walk-In Reservation through Availability (Desktop | Video)
This article refers to the Desktop version. For the Cloud version, click HERE. To explore more on this topic in Visual Matrix University, click HERE Before creating a reservation it is important to check the Availability to verify what rooms are ...How to Enroll a New Guest in the BWR Program? (Best Western) (Desktop)
QUICKLINKS: CLOUD PMS To be able to enroll a new Guest into the BWR program, the guest has to be in a saved reservation either on a status HLD (Hold), GTD (Guaranteed), or IN (Checked-In). If you are creating the reservation, you will first need to ...
Announcements
Visual Matrix welcomes Fortis, our newest integration partner
Meet our newest integration partner for payments. With Fortis, you can provide guests with more payment choices and streamline your operational processes, like reconciliation, by eliminating double entry recording of payments at the front desk. Read PressSee who the lucky Shine Sweepstakes winners are!
We’re excited to announce the winners of the Shine Sweepstakes in the first-ever issue of our new MOP Tip Sheet. Click below to sign up! You’ll be able to see who won, plus you’ll get handy tips and insights about our mobile operating platform every month.There is only ONE MORE DAY to enter our Shine Sweepstakes!
We’re giving away a pair of diamond earrings and all-new Fire 7 Tablets with 3 free months of MOP!! One lucky housekeeper will win a pair of diamond 💎earrings. And you can enter to win Fire 7 Tablets and MOP for your team! For more information on howLooking for small, easy housekeeping and maintenance routines to improve your guest experience?
Check out these MOP Tips and Tricks to add easy routines for a big impact.Upcoming Webinar: All About VM Support
We’ve introduced so many new support resources this year, like Chat, VM Community, and VM University, we thought you’d appreciate a quick overview of all the ways to make the most of your VM solutions. Please share this sign-up link with your whole team.