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    • Popular Articles

    • Individual Reservation - Every Field Explained (Desktop) 🎥

      QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD PMS There are multiple ways to create a reservation: BookRes, Availability Screen, Room Chart, Wait List or the Add Res Screen). Regardless of the method used to begin a booking, a reservation ...
    • Check In an Individual Reservation with Cash (Cloud) 🎥

      QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | DESKTOP PMS Path: Front Office > Reservations > Search and Open the Reservation Before starting the check-in, make sure a room number is assigned and the room is clean. 1. Choose Check-In from the ...
    • Make a Reservation Tax Exempt (Cloud)

      This article refers to the Cloud version. For the Desktop version, click HERE. To exempt a guest from any Tax or Fixed Fee that may automatically apply. Open the Reservation With the reservation on the screen, go to the Rate Information section, ...
    • Make a Walk-In Reservation through Availability (Desktop | Video)

      This article refers to the Desktop version. For the Cloud version, click HERE. To explore more on this topic in Visual Matrix University, click HERE Before creating a reservation it is important to check the Availability to verify what rooms are ...
    • How to Enroll a New Guest in the BWR Program? (Best Western) (Desktop)

      QUICKLINKS: CLOUD PMS To be able to enroll a new Guest into the BWR program, the guest has to be in a saved reservation either on a status HLD (Hold), GTD (Guaranteed), or IN (Checked-In). If you are creating the reservation, you will first need to ...