Visual Matrix Support | Home

New Employee Onboarding Guide

Hired someone new? We've got you covered! Access the onboarding guide here.

EmpowerU

Enroll here for courses on Visual Matrix PMS and MOP by Visual Matrix.

    • Popular Articles

    • Individual Reservation - Every Field Explained (Desktop) 🎥

      QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD PMS There are multiple ways to create a reservation: BookRes, Availability Screen, Room Chart, Wait List or the Add Res Screen). Regardless of the method used to begin a booking, a reservation ...
    • Check In an Individual Reservation with Cash (Cloud) 🎥

      QUICKLINKS: VIDEO | DESKTOP VERSION Path: Front Office > Reservations > Search and Open the Reservation 1. Choose Check-In from the Toolbox on the right. 2. Any prepaid deposit will show as well as the remaining amount to be paid. 3. Choose Cash as ...
    • Make a Reservation Tax Exempt (Cloud)

      QUICKLINKS: DESKTOP VERSION Path: Front Office > Reservations > Search and Open the Reservation 1. Click Exempt in the Tax Status field under the Rate Information section. 2. Check any tax/fee you need to exempt and enter the reason for the ...
    • Make a Walk-In Reservation through Availability (Desktop) 🎥

      QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD PMS | RESERVATION FIELDS BREAKDOWN Path: Front Office > Reservations > Availability 1. Select the room type and dates required.  2. Select the box showing the rate and date that are to be ...
    • Enroll a New Guest in the BWR Program (Desktop) (Best Western)

      QUICKLINKS: CLOUD PMS Path: Front Office > Reservations > Search To be able to enroll a new Guest into the BWR program, the guest has to be in a saved reservation either on a status HLD (Hold), GTD (Guaranteed), or IN (Checked-In). If you are ...
    • Announcements

    • Try our new MOP savings calculator!

      See how much you could save on labor costs when you use our mobile operating platform. MOP gives your housekeeping and maintenance staff the tools to work faster and better while on-the-go. It practically pays for itself! Calculate your savings toda
    • Is your staff safe?

      Hotel staff who work alone in rooms are vulnerable to criminal activity, including human trafficking and forced labor. The panic button built into our mobile operating platform – MOP – can help protect them from harm. With one-touch on their mobile device,
    • Your Security is Our Priority

      Due to the recent rise of cybersecurity threats, know that our team has your safety as our top priority. With only one method to connect remotely to your hotel computer, our staff will never ask for any sensitive data putting you or your guests at risk.
    • See You on the Road in 2023!

      We’re really looking forward to all the events on our calendar this year and being able to visit our awesome hotelier community in person. To see what’s on our calendar, click below and plan to stop by, or maybe we will even see you there! Click for our
    • Review how you did this year with the VM PMS and MOP reports page

      The reports page for VM PMS and VM MOP provides you with a great overview of what worked this year and what needs a little work. Make sure to check your numbers and make the appropriate adjustments now before 2022 is locked in. VM PMS Reports Page MOP