New Employee Onboarding Guide
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Popular Articles
Individual Reservation - Every Field Explained (Desktop) 🎥
QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD PMS There are multiple ways to create a reservation: BookRes, Availability Screen, Room Chart, Wait List or the Add Res Screen). Regardless of the method used to begin a booking, a reservation ...Check In an Individual Reservation with Cash (Cloud) 🎥
QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | DESKTOP PMS Path: Front Office > Reservations > Search and Open the Reservation 1. Choose Check-In from the Toolbox on the right. 2. Any prepaid deposit will show as well as the remaining amount to ...Make a Reservation Tax Exempt (Cloud)
QUICKLINKS: VM UNIVERSITY COURSE | DESKTOP PMS Path: Front Office > Reservations > Search and Open the Reservation 1. Click Exempt in the Tax Status field under the Rate Information section. 2. Check any tax/fee you need to exempt and enter the ...Make a Walk-In Reservation through Availability (Desktop) 🎥
QUICKLINKS: TUTORIAL VIDEO | VM UNIVERSITY COURSE | CLOUD PMS | RESERVATION FIELDS BREAKDOWN Path: Front Office > Reservations > Availability 1. Select the room type and dates required. 2. Select the box showing the rate and date that are to be ...Enroll a New Guest in the BWR Program (Best Western) (Desktop)
QUICKLINKS: CLOUD PMS Path: Front Office > Reservations > Search To be able to enroll a new Guest into the BWR program, the guest has to be in a saved reservation either on a status HLD (Hold), GTD (Guaranteed), or IN (Checked-In). If you are ...
Announcements
Visual Matrix Goes Fully Mobile, Expanding Platform Capabilities
Visual Matrix goes fully mobile by integrating with MOP Housekeeping Management System. The first direct integration in the industry. Click here to read more.Visual Matrix leads the charge for collaboration as the path to innovation, profitability and great guest experience
Is a new era of collaboration on the way for hotels and hotel companies? It would be a big change from the singularly competitive thinking of hotels in the past, but Visual Matrix CEO Georgine Muntz makes a compelling argument in a new thought piece onVisual Matrix offers a roadmap to a better guest journey in the new PhocusWire article
In a new thought leadership article featured on PhocusWire, the comprehensive daily news companion for travel, tourism, and the hospitality industry, Visual Matrix CEO Georgine Muntz reveals how hotels can use tech to foster human connection – the drivingSecurity Reminder and Best Practices
At Visual Matrix, we value the security of every client hotel. Here are some security reminders and best practices to keep in mind when working with our team. 1. Our staff only uses Zoho Assist for support. We never use TeamViewer. Support requests areVisual Matrix supports Cybersecurity Awareness Month
Cybersecurity is vital to protecting your data, your organization, and the systems and networks you rely on, like Visual Matrix. Everyone has a part to play in preventing cyber attacks, so each week in October we’ll be focusing on basic security best