Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.EmpowerU - VM University
All you need to know to start using our online training site Empower U can be found here, including a helpful overview, course list, and FAQs.More About Visual Matrix
Read the latest news about our company, our partners, and available interfaces, as well as our growing support resources, including Chat and the VM Community.
Sticky Posts
2025 - Weekly Webinar Series
Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper into the topics that matter most. Each webinarNew user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)Apply Now to Join the 2025 Visual Matrix Client Advisory Board!
Join the Visual Matrix Client Advisory Board (CAB) for 2025 to gain early access to new features, share ideas with fellow hoteliers, and collaborate directly with our product team to shape the future of Visual Matrix. Clients can Apply by December 31stNEW - Explore the Company Revenue Report for In-Depth Performance Insights
Looking for a detailed breakdown of your property's revenue and guest metrics? The Company Revenue Report, found under Sales and Marketing – Company, is your go-to tool for tracking key data over any date range you select. Here’s what you can expect:Share Your Experience: Transitioning from VM Desktop to VM Cloud
Hello everyone! If you've recently upgraded from VM Desktop to VM Cloud, we’d love to hear from you! How has your experience been so far? Did you find the transition smooth and straightforward, or did you encounter challenges along the way? Also, did
Recent Articles
Configure Automatic Charge Transfers Between Guest Rooms (Cloud)
When a single individual is responsible for paying for multiple rooms outside the context of a group, Visual Matrix allows you to automatically transfer charges from one folio to another across different rooms. Unlike a group master folio, if you ...Schedule Incidental Charges (Cloud)
In addition to room charges, incidental charges can be set up or scheduled in various ways within a reservation. This includes adding Add-Ons, Packages, or Activities. Another convenient method is scheduling incidental charges directly in the folio. ...Visual Matrix Knowledge Resource Guide
FAQ - Front Office / Groups
Can I reverse a Group Check-In or Check-Out? No, this is not possible. Once a group is checked in, the action cannot be undone. Similarly, a checked-out group cannot be reinstated.FAQ - Management / User Settings
I need help with the new username that I created. When I try to login, it shows that I don't have permission to login from this location. Why can't I? This message indicates that you are attempting to log in from outside the property’s configured IP ...