Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Recent Articles
Report Suspicious Activity (MOP 2.0)
Report Suspicious Activity allows hotel staff to discreetly document and escalate potential security concerns directly within MOP. Submissions create a dedicated alert task, notify the appropriate team members, and ensure incidents are tracked, ...Assign and Complete Alerts (MOP 2.0)
Alerts in MOP are used to flag items that require attention, follow-up, or verification. Assigning alerts ensures accountability, while completing alerts documents actions taken and supports operational visibility, safety tracking, and compliance ...DND: How to Configure (MOP 2.0)
Do Not Disturb (DND) configuration allows properties to define how many consecutive days a room can remain in Do Not Disturb status before MOP automatically creates a DND Alert. Proper configuration helps ensure guest safety, compliance, and timely ...DND: What Is It and How Does It Work? (MOP 2.0)
Do Not Disturb (DND) monitoring helps properties track guest rooms that cannot be serviced due to Do Not Disturb or service refusal statuses. By monitoring consecutive days without room access, MOP helps ensure guest safety, operational awareness, ...Room Inspection Overview (MOP 2.0)
Room Inspection allows supervisors and managers to review completed guest room tasks, verify cleanliness and readiness, and document inspection outcomes directly in MOP. The feature supports quality control, accountability, and reporting by clearly ...