Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Recent Articles
Shortcut for MOP on a Kindle Fire (MOP 2.0)
Adding a shortcut allows staff to quickly access important websites—such as MOP—without opening the browser and typing the URL each time. This is especially useful for shared operational devices used by housekeeping and maintenance teams. Video ...Secure a Kindle Fire Tablet for MOP Use (MOP 2.0)
Many hotels use shared tablets for housekeeping and maintenance teams, so it’s important to keep the device focused on work tasks. By enabling Parental Controls and setting a lock screen PIN, you can prevent unwanted browsing, app downloads, or ...FAQ - Accounting / Night Audit Reports
General Report Differences & Expectations Why don’t the same numbers always match across different reports? Because reports in Visual Matrix are built for different purposes, even when they use similar labels. Some reports are designed for: - ...Verified DND vs Verified Clean: How Room Status Updates Work (MOP 2.0)
This article explains how Verified DND and Verified Clean actions affect room cleanliness status updates between MOP and the PMS. Properties may notice that verifying a DND does not mark a room as clean. This behavior is intentional. Understanding ...What Happens When You Don’t Have the Required Access (MOP 2.0)
Access in MOP is controlled by user roles and permissions. If a user does not have the appropriate access, certain features, pages, or actions may be unavailable. Understanding how access works helps prevent confusion and ensures users know when to ...