Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.
For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.
For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.
For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.
EmpowerU - VM University
All you need to know to start using our online training site Empower U can be found here, including a helpful overview, course list, and FAQs.
More About Visual Matrix
Read the latest news about our company, our partners, and available interfaces, as well as our growing support resources, including Chat and the VM Community.
Sticky Posts
Why VM Cloud is a Game Changer!
In today's rapidly evolving technological landscape, businesses and individuals alike are transitioning from traditional desktop computing to cloud-based solutions. This shift promises enhanced flexibility, scalability, and efficiency. This information
PMS Webinar July 11, 2024 - Mastering PMS Front Office - Part VI
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! In this webinar, we will conclude our tour of the Front Office by covering the reports and the Supervisor secti
Have you heard about the enhancement to the "Do Not Rent" Guest Status?
When you assign a guest a "Do Not Rent" status, you want to ensure no one overrides it, whether by mistake or intentionally. Now, when a guest is under this status, a multi-layer confirmation system is required, with the final confirmation being logged
A New Report in MOP 2.0: Room Attendants (RA) Average Times
Frequently requested and eagerly anticipated by users, one of the most sought-after reports is now available in MOP 2.0: the Room Attendants (RA) Average Times. Learn more from the article available in the knowledge base.
Unlock a wealth of knowledge with these tools for success
At Visual Matrix, accessibility is paramount. We're dedicated to ensuring that knowledge is readily available to everyone, whenever they need it, and at their own pace, empowering users to effortlessly navigate and master Visual Matrix applications through
Recent Articles
BW 2Way Rate Plan Mapping Logs (BW) (Cloud)
This feature is only available in VM Cloud PMS. This log option shows every mapping and modification of a rate plan, field by field. Path: Managament > Interfaces > All Interfaces > Central Res BW 2 > Rate Plan Logs Generate Report 1. Refine the ...
"Unable to Authenticate Software License" (MOP 2.0)
Unable to Authenticate Software License. Please contact trhe Visual Matrix Billing Department at (214) 291-4000 option 3". This message indicates that your property's MOP account has been put on hold due to an issue with your property's billing with ...
SynXis Daily Rate (Sonesta)
Most of the rates used in SynXis are derived in the Channel Manager from the base/rack rate sent from Visual Matrix (PMS). The rack rate (regardless of its name - BAR, RAC, DAILY, etc.) should always be a percentage discount. Setting this rate as ...
Duetto Mandatory Setups (Cloud)
To ensure smooth operation and compatibility between Duetto and Visual Matrix, two setups must be followed: Rate Levels and Minimum Night Stay settings. Rate Level The Rate Level must be disabled, and an audit must be conducted between disabling the ...
Duetto: The Platform Leader in Revenue Strategy
Duetto Revenue Management is a cutting-edge revenue strategy platform designed to help hotels optimize pricing and maximize profitability. Leveraging advanced analytics, machine learning, and real-time data, Duetto provides comprehensive solutions ...