Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Recent Articles
Understanding Occupancy % in VM PMS (Cloud)
Visual Matrix PMS displays Occupancy % in several areas. The percentage may not always match from one screen or report to another because each area is designed for a different purpose. Some areas show current occupancy, some show forecasted ...** Understanding Property Tax Settings (Cloud)
Properties can configure several different types of taxes in Visual Matrix. Each tax type serves a different purpose and is applied in a different way. Understanding the differences between Revenue Taxes, Sales Taxes, Flat Taxes, and Tax-Inclusive ...Flat Tax Settings (Cloud)
Flat Taxes are fixed-dollar taxes that are automatically charged per room, per night. Unlike Revenue Taxes and Sales Taxes, Flat Taxes are not percentage-based and are not assigned to specific accounting codes. Instead, they are automatically posted ...Sales Tax Settings (Cloud)
Sales Taxes are percentage-based taxes that can be applied to non-room revenue transactions, such as restaurant charges, retail sales, parking fees, or other taxable services. Visual Matrix allows properties to create multiple Sales Tax Codes and ...Revenue Tax Exemptions and Reductions (Cloud)
Some jurisdictions allow room revenue taxes to be reduced or removed after a guest stays a specified number of nights. Visual Matrix can automatically apply these tax reductions, generate tax credits when required, and determine whether complimentary ...