Visual Matrix Knowledge Base

Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.
For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.
For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.
For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.
EmpowerU - VM University
All you need to know to start using our online training site Empower U can be found here, including a helpful overview, course list, and FAQs.
More About Visual Matrix
Read the latest news about our company, our partners, and available interfaces, as well as our growing support resources, including Chat and the VM Community.

Sticky Posts
Share Your Experience: Transitioning from VM Desktop to VM Cloud
Hello everyone! If you've recently upgraded from VM Desktop to VM Cloud, we’d love to hear from you! How has your experience been so far? Did you find the transition smooth and straightforward, or did you encounter challenges along the way? Also, did
MOP Webinar September 26, 2024 - MOP Overview & Start - VMPMS Connectivity
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! Watch Video Full Screen
A New Report in MOP 2.0: Room Attendants (RA) Average Times
Frequently requested and eagerly anticipated by users, one of the most sought-after reports is now available in MOP 2.0: the Room Attendants (RA) Average Times. Learn more from the article available in the knowledge base.
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!
Unlock a wealth of knowledge with these tools for success
At Visual Matrix, accessibility is paramount. We're dedicated to ensuring that knowledge is readily available to everyone, whenever they need it, and at their own pace, empowering users to effortlessly navigate and master Visual Matrix applications through

Recent Articles
Handling Best Western Two-Way Outages
When your Best Western two-way communication with Visual Matrix goes offline, it can quickly become a stressful situation, with the potential for overbookings, duplicate reservations, and operational disruptions. To minimize the impact and keep your ...
FAQ - Sales and Marketing
Can we have multiple rate for a company profile as per the room type? You can attach an override rate or a discount code to the company profile but the system will not allow you to break the rate down into specific room types. Where do I find the "Do ...
FAQ - Management
I need help with the new username that I created. When I try to login, it shows that I don't have permission to login from this location. Why can't I? You will need to have someone with management permissions log into Visual Matrix and give your new ...
FAQ - Front Office
I made a group reservation and the guests would like to pay individually, however, when I got to make the single reservation under the group name, it keeps saying $0. Do you know what may cause this? It seems that the group master reservation was set ...
FAQ - Housekeeping
What happens to a room's cleaning schedule if it is not assigned for cleaning on a particular day? Will it push the cleaning condition to the next day, or will it follow the established cleaning sequence? If a room is not assigned for cleaning on a ...

Knowledge Base