Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Recent Articles
Verified DND vs Verified Clean: How Room Status Updates Work (MOP 2.0)
This article explains how Verified DND and Verified Clean actions affect room cleanliness status updates between MOP and the PMS. Properties may notice that verifying a DND does not mark a room as clean. This behavior is intentional. Understanding ...What Happens When You Don’t Have the Required Access (MOP 2.0)
Access in MOP is controlled by user roles and permissions. If a user does not have the appropriate access, certain features, pages, or actions may be unavailable. Understanding how access works helps prevent confusion and ensures users know when to ...Starting with SynXis Groups (Cloud)
SynXis Groups allows group blocks created in Visual Matrix to sync directly with the SynXis Channel Manager. Before this feature is activated for your property, there are a few important items to review and confirm. Taking time to prepare ensures ...Recurring Tasks vs Preventive Maintenance Tasks (MOP 2.0)
This article explains the difference between Recurring Tasks and Preventive Maintenance (PM) Tasks in MOP 2.0. While both task types are scheduled and automated, they serve different operational purposes. Understanding when to use Recurring Tasks ...Clear Cache and Cookies to Resolve Browser Issues (MOP 2.0)
Browsers store cached files and cookies to load websites faster, but over time this stored data can cause problems such as pages not loading correctly, formatting issues, or outdated information appearing in MOP. Clearing cache and cookies often ...