Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.
For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.
For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.
For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.
EmpowerU - VM University
All you need to know to start using our online training site Empower U can be found here, including a helpful overview, course list, and FAQs.
More About Visual Matrix
Read the latest news about our company, our partners, and available interfaces, as well as our growing support resources, including Chat and the VM Community.
Sticky Posts
Did you know that if you are a Cloud Property that you could enable automatic No Show Fees?
This choice will initiate the cancellation of the room under the "no-show" status and will apply a fee to the folio. The reservation will retain the possibility of being reinstated following the audit in the event the guest arrives. By implementing the
2024 MOP Webinars [UPDATED 09/19/24]
In 2024, our Knowledge Management Department is committed to delivering Monthly Webinars every third Thursday and Q&A sessions every fourth Thursday, all designed with your needs in mind. Share your preferred topics with us in the comments, and make sure
Empower Your Team with VM University: Become a Group Moderator!
Are you looking to take control of your team’s training and progress at VM University? With our platform, you can act as the moderator for a group that includes all your employees' accounts. Through "My Space," you can: - View and manage every account
How Visual Matrix Safeguards Against "Do Not Rent" Guest Reservations
In the hospitality industry, managing guest reservations efficiently and securely is paramount. One critical aspect of this management is preventing bookings from guests flagged as "Do Not Rent." These are individuals who, due to past issues, are not
PMS Webinar August 19, 2024 - Mastering PMS Housekeeping
Watch or re-watch the webinar below. Don't forget to follow the VM Community and get all the latest informations as soons as it gets out! In this webinar, we cover the entire Housekeeping section of the Cloud PMS, with references to the Desktop version
Recent Articles
Room Inspection Stand Alone Report (MOP 2.0)
Room inspections are essential for guest satisfaction, safety, and quality control. They ensure that rooms are well-maintained, safe, and compliant with regulations. By identifying and addressing issues promptly, inspections enhance guest ...
Process Inspection Stand Alone Report (MOP 2.0)
A Room Attendant inspection focuses on supervising and guiding room attendants as they clean guest rooms, ensuring that cleaning tasks are performed correctly. It plays a crucial role in maintaining the cleanliness and quality of guest accommodations ...
MOP Reports Location: 1.0 vs 2.0
When an application undergoes a significant update like MOP did, one of the main challenges is reestablishing familiar routines and navigating changes to find features that may have been relocated in the new version. This article will guide you ...
Loyalty Program Info Log (Cloud)
The Loyalty Info Log is an essential feature of the Loyalty Program interface for managing the accuracy and effectiveness of the loyalty program. The Loyalty Info Log is a valuable tool that enhances the management of loyalty programs, ensuring a ...
Loyalty Program Setup (Cloud)
A loyalty program is a rewards system designed to encourage repeat business by offering incentives to frequent customers. Linking it to VM Cloud PMS is essential for the seamless integration of guest profiles, enabling personalized experiences, ...