Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Recent Articles
Editing Guest Folio Text and Layout (Cloud)
Guest folios are one of the most visible documents your property shares with guests, making them an important part of your branding and communication. Customizing the folio layout lets you control what appears at the top and bottom, and within the ...**Guest Folio Settings and Customization (Cloud)
Guest folios are more than just receipts—they represent your property’s branding, communicate charges clearly to guests, and support accurate financial tracking. The Guest Folios section in Visual Matrix Cloud allows you to control how folios look, ...Editing Registration Card Text and Disclaimers (Cloud)
Registration card text settings allow your property to customize the messages displayed to guests during check-in and on printed registration cards. These include the main body text, signature acknowledgment text, and footer disclaimers. Updating ...FAQ - Best Western / Forms & Documents
What disclaimer is required for Best Western properties? Best Western properties are required to include the following disclaimer on guest-facing documents: Each BWH℠ Hotels property is independently owned and operated. This disclaimer must appear on ...**Configuring Registration Card Settings (Cloud)
Registration card settings control how guest registration forms are printed, what information is displayed, and how confirmation emails are triggered during the reservation process. Proper configuration ensures your registration cards include the ...