Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper into the topics that matter most. Each webinar¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You SuspectLost & Found, Reinvented in MOP!
Simplify tracking and returning lost items with MOP's enhanced Lost & Lost & Found feature-launching this month! Assign storage areas, set expiration dates, and track returns or disposals for seamless item management. Watch the upcoming video on its origin
Recent Articles
Display the Visual Matrix Confirmation Number on Your Reports (Cloud)
By default, reports in Visual Matrix that display reservation numbers show the third-party confirmation number for reservations made online and the Visual Matrix confirmation number for locally created reservations. This can lead to confusion since ...Set Up Compound Taxes (Tax-on-Tax) in Visual Matrix (Cloud)
Some cities or counties require hotels to apply certain taxes not just to the room charge, but to the room charge plus another tax—commonly called a “compound” or “tax-on-tax” scenario. Visual Matrix doesn’t support this calculation directly, but ...FAQ - MOP / Skytouch PMS (ChoiceADVANTAGE) Integration
How does MOP know when a new reservation is made in Skytouch? When a reservation is added or updated in Skytouch, it’s sent to MOP immediately in real time. MOP either creates a new record or updates an existing one based on the reservation ID. How ...FAQ - MOP / SynXis Property Hub (SPH) Integration
How does MOP know which rooms need cleaning when using SynXis Property Hub? MOP regularly pulls information from SPH about vacant dirty rooms and in-house reservations. This helps generate cleaning tasks based on the room's current status, such as ...Assign Rooms Manually (Cloud) 🎥
? Watch Video Manual room assignment involves staff members manually selecting and assigning specific rooms to housekeepers based on various factors. It is a traditional method used alongside automated systems for room allocation. Path: Housekeeping ...