Knowledge Base
For Cloud PMS Users
Explore the dashboard and all the tabs within the cloud version of Visual Matrix PMS through how-to articles and video tutorials.For Desktop PMS Users
Explore a site map for quick reference as well as all the sections and functionality of our desktop version of the Visual Matrix PMS.For All PMS Users
Save time with these quick fixes and do-it-yourself instructions for credit cards, email, ID scanners, and IT issues.For All MOP Users
Explore our Mobile Operating Platform, including an overview, glossary of terms, icons, logging in, using the app, and integration. Videos in Español also included.Resources and Best Practices
This category offers a collection of knowledge resources, best practices, and insights from our Client Experience Team to support and enhance your user experience.
Sticky Posts
3 Wishes to Improve the VM PMS
If you could waive a magic wand to improve the VM PMS what would you do? Give us 3 ideas! We are listening!New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)2025 - Weekly Webinar Series
WEEKLY WEBINARS WILL END IN SEPTEMBER 2025 Happy New Year! We’re thrilled to kick off 2025 with the introduction of our new Weekly Webinar Series! Based on your feedback, we’re transitioning from monthly to weekly sessions, allowing us to dive deeper¡Anuncio de los Nuevos Seminarios Web de Visual Matrix 2025!
Nos complace anunciar nuestra serie de seminarios web para 2025. Estos seminarios están diseñados para brindarte conocimientos clave sobre diversos aspectos de nuestro sistema PMS y ayudarte a optimizar la gestión de tu propiedad. Calendario de SeminariosWe're committed to helping protect the industry we love - Part 3
We're committed to raising awareness about human trafficking in the hospitality industry. To support this effort, we've added two important articles to our Knowledge Base, accessible for our users directly from within the PMS: 🔹 What to Do If You Suspect
Recent Articles
Benefits of Using Lost & Found for Front Desk Staff (MOP)
The Lost & Found feature in MOP helps Front Desk staff quickly document, track, and manage guest belongings that are reported missing or turned in by employees. Using Lost & Found improves communication between departments, helps resolve guest ...Benefits of Using Lost & Found for Housekeeping / Room Attendants (MOP)
The Lost & Found feature in MOP helps Housekeeping and Room Attendants properly document guest belongings that are found during room cleaning or while working throughout the property. Using the Lost & Found process improves accountability, protects ...Processing Credit Card Refunds with Linked Refunds (Cloud)
Refunding a credit card payment requires accuracy and control to ensure the correct card and amount are used. With Linked Refunds enabled in Visual Matrix Cloud, refunds must be tied to the original transaction, preventing over-refunding and ensuring ...Enabling Linked Refunds (Cloud)
Linked Refunds ensures that all credit card refunds are tied to an original transaction on the folio. Enabling this setting changes how refunds are processed by restricting them to previously charged cards and validated amounts, helping improve ...Linked Refunds in Visual Matrix PMS (Cloud)
Processing refunds accurately is just as important as collecting payments. Linked Refunds in Visual Matrix Cloud introduces a more controlled approach to credit card refunds by ensuring every refund is tied directly to an original transaction. This ...