FAQ - Accounting / Night Audit
I accidentally started the audit; can I revert to the previous date?
Unfortunately, once the audit has started, it cannot be stopped, and the date cannot be changed once the audit is completed. Attempting to do so can cause significant issues, such as creating duplicate audit records. A VM technician will never manually change the audit date to a past date unless it was mistakenly set to the future without any audits being run.
The audit process includes several safeguards to ensure it is only run at the correct time. All departures and arrivals must be completed, and three reports need to be viewed and acknowledged. If the audit is in progress, it means you had no pending departures or arrivals.
To address this, the only option is to backdate any new walk-in reservations. For online reservations, you will need to monitor the Channel Manager reservation page, as those will not be integrated into the PMS if their arrival dates are before the audit date.
My property is seasonal, can we skip audits to the reopening date?
Unfortunately, every situation is unique, so we recommend reaching out to our Client Experience team for more specific guidance.
In general, we strongly advise against skipping audits. Running your audits regularly is important because it helps maintain accurate nightly statistics. If you skip them, you could lose important data, though some of it can be rebuilt. Additionally, skipping past year-end can result in missing end-of-year stats, which could affect comparisons with the previous year.
The audit is still running after 30 minutes, what should I do?
This issue is more common for properties using Visual Matrix Desktop PMS. If the audit is still running after 30 minutes, the best course of action is to wait. Typically, the audit takes between 5 to 10 minutes, but it can take longer depending on the processes being executed and available resources (such as server configuration).
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