FAQ - Accounting / Night Audit
I accidentally started the audit; can I revert to the previous date?
Unfortunately, once the audit has started, it cannot be stopped, and the date cannot be changed once the audit is completed. Attempting to do so can cause significant issues, such as creating duplicate audit records. A VM technician will never manually change the audit date to a past date unless it was mistakenly set to the future without any audits being run.
The audit process includes several safeguards to ensure it is only run at the correct time. All departures and arrivals must be completed, and three reports need to be viewed and acknowledged. If the audit is in progress, it means you had no pending departures or arrivals.
To address this, the only option is to backdate any new walk-in reservations. For online reservations, you will need to monitor the Channel Manager reservation page, as those will not be integrated into the PMS if their arrival dates are before the audit date.
I have a City Ledger account that made payment and would like a statement showing that. I cannot figure out how to print one in VM cloud.
Statements for the city ledger accounts can be printed from Accounting > City Ledger > Print Statements.
In my aging ledger I have *Un-invoiced Items* how do I clear that out?
The "Un-invoiced Items" are Direct Bills that have been posted into folios for the City Ledger Accounts but they have not yet been invoiced. You can clear the Uninvoiced Items by selecting and printing each direct bill separately or multiple together to generate invoices for the City Ledger Accounts depending on how you will apply payments to the printed invoices. Accounting > City Ledger > Print Invoices
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