**FAQ - Fortis (PMS)

**FAQ - Fortis (PMS)


PinPad Device is not Prompting or is Stuck on "Lane Closed" (Fortis)
Visual Matrix communicates with your pinpad, which in turn communicates with your credit card gateway/processor. Since the pinpad is not Visual Matrix hardware, our assistance may be limited. If you encounter communication issues between Visual Matrix and a pinpad device, the first step is to check the device broker on your main computer and ensure it is running. If the issue persists, especially if the pinpad screen displays "Lane Closed" (and Fortis is your gateway), you can take the following additional steps:
- Reboot the pinpad devices by unplugging them for two minutes and then plugging them back in.
- If you are a BW property, contact GLS to confirm that the Fortis Rule for GLS is whitelisting Port 443 and that the domain "ing.zeamster.com" (IP: 54.147.216.160) is enabled.
 

    • Related Articles

    • FAQ - Credit Cards (PMS)

      Authorization & Processing How do we process a payment using JCB in Visual Matrix? To process a JCB payment, you can create or activate the necessary payment accounting code in the system by navigating to Management > Accounting > Accounting Codes. ...

    • **FAQ - Elavon (PMS)

      Why are we experiencing timeout issues with our pinpad? Timeout issues can occur when the timeout setting in Fortis is set too short. For example, if a pinpad is configured with a 30-second timeout, it may complete the authorization in Fortis but ...

    • **Fortis Pay - Infos & Best Practices (PMS)

      Visual Matrix PMS is the tool you are using to communicate with your gateway but Visual Matrix is not processing your credit card transactions. Visual Matrix communicates with Fortis Pay. Fortis Pay Contact Phone: (800) 761-8039 Fortis Pay Error Page ...

    • Preparation before switching to Fortis Pay EMV (PMS)

      When will the switch happen? Visual Matrix and Fortis Pay have scheduled and confirmed a date and time to take the EMV interface "live" at your property. In order to ensure a smooth transition to the new EMV Credit Card Interface, please review this ...

    • FAQ - Reports (PMS)

      How many reports are available in Visual Matrix? Visual Matrix PMS offers over 120 reports, covering all key areas—from Front Office and Housekeeping to Maintenance, Accounting, Management, and even Marketing. You can access a complete list of ...