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FAQ - Front Office / Reservations
Why does the estimated total show $0 when creating a single reservation under a group name, whereas guests want to pay individually? This occurs when the group master reservation's Guarantee Type is set to Room and Tax or All Charges. To resolve ...
FAQ - Sales and Marketing
Can we assign multiple rates to a company profile based on room type? While you can apply an override rate or discount code, or set up monthly or weekly rates for a company profile, the system does not allow assigning rates to specific room types. ...
VM Mobile Overview 🎥
Watch Video VM Mobile, designed primarily for housekeeping, maintenance, and management, keeps your staff connected even when they are away from the front desk. VM™ Mobile is available for both Apple and Android devices to VM™ Cloud users at no extra ...
FAQ - Housekeeping
What happens if a room is not assigned for cleaning on a particular day? Will the cleaning schedule shift to the next day, or follow the established cleaning sequence? If a room is not assigned for cleaning on a given day, the cleaning schedule will ...
FAQ - New Owners
If you missed the onboarding or require additional help, feel free to contact your dedicated Account Manager or access one of the various Knowledge Sources (see Resource Guide attached). How can I get a login for Visual Matrix? The fastest way to get ...