FAQ - Management / Forms/Letters
How can I print a blank registration card?
The system does not support printing blank registration cards.
How do I update the policies on my registration cards?
To update policies on Registration Cards, Folios, or Invoices, go to Management > Property Settings > Forms.
How can I disable automatic printing during check-in?
Adjust the registration card settings by going to Management > Property Settings > Forms and setting the number of copies to print at check-in to "0."
How does the system determine which confirmation letter to send to a guest?
The system uses the reservation’s status to determine the type of confirmation letter sent. You can review and adjust these settings in Management > Property Settings > Letters.
Related Articles
FAQ - Front Office / Reservations
Why does the estimated total show $0 when creating a single reservation under a group name, whereas guests want to pay individually? This occurs when the group master reservation's Guarantee Type is set to Room and Tax or All Charges. To resolve ...FAQ - Sales and Marketing
Can we assign multiple rates to a company profile based on room type? While you can apply an override rate or discount code, or set up monthly or weekly rates for a company profile, the system does not allow assigning rates to specific room types. ...FAQ - Management / User Settings
I need help with the new username that I created. When I try to login, it shows that I don't have permission to login from this location. Why can't I? This message indicates that you are attempting to log in from outside the property’s configured IP ...HTML Letters are not sending (Cloud)
HTML letters are confirmation or promotional letters formatted using HTML (HyperText Markup Language) to include rich text features such as images, colors, links, and styled text. Unlike plain text emails, HTML letters can be visually enhanced and ...HTML Letters are not sending (Desktop)
HTML letters are confirmation or promotional letters formatted using HTML (HyperText Markup Language) to include rich text features such as images, colors, links, and styled text. Unlike plain text emails, HTML letters can be visually enhanced and ...