Setup Confirmation Letters (Cloud) 🎥

Setup Confirmation Letters (Cloud) 🎥

🎥 Watch Video
These are letters that will be sent automatically (or not) after saving a new reservation or when using the Confirm Letter button in a reservation (located within the tools icon).
Path: Management > Property Settings > Letters

1. Choose "Conf (Confirmation) Letter".



2. Choose the language the letter will apply to if you want to create different letters for each language (note that this is not a translator).



3. Click on the reservation status (Non-Gtd, Guaranteed, Cancelled, Advance Dep, No Show) the letter will apply to.



4. If you choose to customize your letter by using the HTML feature, upload it here. The Html letter will display in the email body and not as an attachment.



5. Or use this letter body to enter the text you want to add to the confirmation. This body text will not show in the email body but in the attached confirmation letter. The email body will only contain one word: "Confirmation".



6. Click Save.




The Confirmation Letter
The confirmation letter will be an attached pdf to the email. The confirmation letter will include all the guest and reservations' information. The letter body of the setup will show at the bottom of the letter.


The confirmation letter only shows daily rates for stays up to 7 days. If the stay is longer than 7 days, an average rate will show for the nights between the 8th day and the end of the stay.


The Confirmation Email
Only the letter, which will be sent as an attachment to the email, can be customized. The subject of the email and the attachment document name are hardcoded and cannot be modified.
The Subject of the email will be made of: Property Name + Confirmation + Confirmation Number.



Property Name + Confirmation + Confirmation Number:



Email body:



Confirmation letter as an attachement:


Reminder: an Html letter will display in the email body and not as an attachment.

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