Setup Confirmation Letters (Cloud) 🎥
🎥 Watch Video
These are letters that will be sent automatically (or not) after saving a new reservation or when using the Confirm Letter button in a reservation (located within the tools icon).
Path: Management > Property Settings > Letters
1. Choose "Conf (Confirmation) Letter".
2. Choose the language the letter will apply to if you want to create different letters for each language (note that this is not a translator).
3. Click on the reservation status (Non-Gtd, Guaranteed, Cancelled, Advance Dep, No Show) the letter will apply to.
4. If you choose to customize your letter by using the HTML feature, upload it here. The Html letter will display in the email body and not as an attachment.
5. Or use this letter body to enter the text you want to add to the confirmation. This body text will not show in the email body but in the attached confirmation letter. The email body will only contain one word: "Confirmation".
You can add a URL in the text. It won't be clickable on your side, but on the letter the client will receive, it will!
6. Click Save.
The Confirmation Letter
The confirmation letter will be sent as a PDF attachment with the email. It will contain all the information about the guests and their reservations. The content of the setup will appear at the end of the letter.
The confirmation letter only shows daily rates for stays up to 7 days. If the stay is longer than 7 days, an average rate will show for the nights between the 8th day and the end of the stay.
The Confirmation Email
The subject line of the email and the name of the attached document are hardcoded and cannot be changed. However, you can customize the content of the letter that is sent as an attachment.
The Subject of the email will be made of: Property Name + Confirmation + Confirmation Number.
Property Name + Confirmation + Confirmation Number:
Email body:
Confirmation letter as an attachement:
Reminder: an Html letter will display in the email body and not as an attachment.
Related Articles
Related Articles
HTML Letters Field Tags (Cloud)
The benefit of creating an HTML Letter is that you create something specific to your property, with the information you want and designed to your liking. Your letter will be most likely created either in text edit, notepad, or any word processing ...Upload HTML Letters in Visual Matrix (Cloud)
Whether it is a Confirmation Letter, Custom Letter, or Promotional Letter, each of them can be customized as you wish through the HTML feature. Visual Matrix does not create nor code the HTML letter. Path: Management > Property Settings > Letters 1. ...Just Updated to the Cloud and the HTML Confirmation Letters are not sending anymore
This occurs because during usage of VM Desktop, HTML letters were stored on the Server computer containing the database. When performing an update, the database is uploaded, but the letters stored on the server are not transferred. Although the HTML ...Send Confirmation Letters in Bulk (Cloud) 🎥
? Watch Video Confirmation letters can be sent individually from each reservation, but this feature streamlines the process by allowing you to easily send confirmation letters to a group of guests all at once. Path: Front Office > Supervisor > Res ...Automatically send Confirmation Letter when Saving Reservation (Cloud)
When you save a new reservation, this option will automatically send the predefined confirmation letter, eliminating the need to manually go to the toolbox and click "Confirm Letter". Path: Management > Property Settings > Forms 1. Check the box ...