FAQ - Sales and Marketing
While you can apply an override rate or discount code, or set up monthly or weekly rates for a company profile, the system does not allow assigning rates to specific room types.
The "Do Not Rent" list can be found by exporting guest types from Sales and Marketing > Marketing > Guest. Set the desired information and use the export tool to generate the data according to your preferences.
Related Articles
FAQ - Front Office / Reservations
Reservations: Creating, Editing, and Correcting Why does the estimated total show $0 when creating a single reservation under a group name, whereas guests want to pay individually? This occurs when the group master reservation's Guarantee Type is set ...
FAQ - Front Office / Reports
In-House Guests & Daily Operations How do I view all current in-house guests? The In-House Guests report gives a complete summary of all guests currently staying at the property, including groups and any guests who have checked out but still owe a ...
FAQ - Front Office / Cashiering/Folios
Payments, Posting, and Adjustments What if one operator posts a cash payment and another operator voids or adjusts it? When this happens, the two operator reports will offset each other: - The first operator’s report will show a cash payment that was ...
FAQ - Reports
How many reports are available in Visual Matrix? Visual Matrix PMS offers over 120 reports, covering all key areas—from Front Office and Housekeeping to Maintenance, Accounting, Management, and even Marketing. You can access a complete list of ...
FAQ - Accounting / Night Audit
Night Audit Process I accidentally started the audit; can I revert to the previous date? Unfortunately, once the audit has started, it cannot be stopped, and the date cannot be changed once the audit is completed. Attempting to do so can cause ...