FAQ - Sales and Marketing
Can we assign multiple rates to a company profile based on room type?
While you can apply an override rate or discount code, or set up monthly or weekly rates for a company profile, the system does not allow assigning rates to specific room types.
Where can I find the "Do Not Rent" list?
The "Do Not Rent" list can be found by exporting guest types from Sales and Marketing > Marketing > Guest. Set the desired information and use the export tool to generate the data according to your preferences.
Related Articles
FAQ - Front Office / Reservations
Why does the estimated total show $0 when creating a single reservation under a group name, whereas guests want to pay individually? This occurs when the group master reservation's Guarantee Type is set to Room and Tax or All Charges. To resolve ...FAQ - Maintenance
Why does the system say, “Work order must be assigned to an active maintenance” when I try to block a room? You must assign the work order to an active maintenance user before saving it. Active maintenance users are those set up for the Engineering ...FAQ - Housekeeping
What happens if a room is not assigned for cleaning on a particular day? Will the cleaning schedule shift to the next day, or follow the established cleaning sequence? If a room is not assigned for cleaning on a given day, the cleaning schedule will ...FAQ - New Owners
If you missed the onboarding or require additional help, feel free to contact your dedicated Account Manager or access one of the various Knowledge Sources (see Resource Guide attached). How can I get a login for Visual Matrix? The fastest way to get ...FAQ - Front Office / Reports
How can I view the history of who has stayed in a specific room, such as a report for the past month on a particular room number? You can use the Room History Report, available in the Front Office Supervisor Reports section, to view this information. ...