FAQ - Sales and Marketing
Can we assign multiple rates to a company profile based on room type?
You can apply an override rate or discount code to a company profile, but the system does not allow you to assign rates to specific room types.
Where can I find the "Do Not Rent" list?
The "Do Not Rent" list can be found by exporting guest types from Sales and Marketing > Marketing > Guest. Set the desired information and use the export tool to generate the data according to your preferences.
Related Articles
FAQ - Front Office / Reservations
Why does the estimated total show $0 when creating a single reservation under a group name, whereas guests want to pay individually? This occurs when the group master reservation's Guarantee Type is set to Room and Tax or All Charges. To resolve ...FAQ - Management
I need help with the new username that I created. When I try to login, it shows that I don't have permission to login from this location. Why can't I? You will need to have someone with management permissions log into Visual Matrix and give your new ...FAQ - Housekeeping
What happens if a room is not assigned for cleaning on a particular day? Will the cleaning schedule shift to the next day, or follow the established cleaning sequence? If a room is not assigned for cleaning on a given day, the cleaning schedule will ...FAQ - New Owners
If you missed the onboarding or require additional help, feel free to contact your dedicated Account Manager or access one of the various Knowledge Sources (see Resource Guide attached). How can I get a login for Visual Matrix? The fastest way to get ...FAQ - Accounting / Night Audit
I accidentally started the audit; can I revert to the previous date? Unfortunately, once the audit has started, it cannot be stopped, and the date cannot be changed once the audit is completed. Attempting to do so can cause significant issues, such ...