FAQ - Sales and Marketing
Sales Setup & Controls
Can we assign multiple rates to a company profile based on room type?
While you can apply an override rate or discount code, or set up monthly or weekly rates for a company profile, the system does not allow assigning rates to specific room types.
Where can I find the "Do Not Rent" list?
The "Do Not Rent" list can be found by exporting guest types from Sales and Marketing > Marketing > Guest. Set the desired information and use the export tool to generate the data according to your preferences.
Group Sales & Reporting
Why does the Group History report show more pickup than expected?
The Pickup (Pkup) value in the Group History report reflects the net change in rooms for a specific stay date, not just newly created reservations. If both pickups and cancellations exist for the same arrival date, they are combined into one total.
For example, if 22 group reservations were picked up and 5 reservations tied to that arrival date were cancelled—even if those cancellations occurred long before arrival—the report will show a pickup total of 27. This is expected behavior, as the report is driven by stay date impact, not by when the reservation activity occurred.
Related Articles
**Glossary and Common Acronyms (Index) - Visual Matrix PMS
1-10 A B C D E F G H I K L M N O P R S T U V W X Y Z 1-10 1099 The 1099 form is used to report to the US government income earned by travel agents as commissions, and income earned by owners of hotel condo units after any deductions but before any ...FAQ - Front Office / Reservations
Reservations: Creating, Editing, and Correcting Why does the estimated total show $0 when creating a single reservation under a group name, whereas guests want to pay individually? This occurs when the group master reservation's Guarantee Type is set ...**Complete List of Reports Available in Visual Matrix PMS
This article summarizes every report available in Visual Matrix. Click on the designated link to get to their detailed article, Cloud or Desktop. Before you go through the list of all the reports that are available in Visual Matrix, let's dive into ...Duetto for Visual Matrix Users
Duetto is a revenue strategy platform designed to help hotels make smarter pricing and inventory decisions using real-time data and predictive analytics. When connected to Visual Matrix PMS, Duetto becomes a powerful tool for managing rates and ...FAQ - Front Office / Reports
In-House Guests & Daily Operations How do I view all current in-house guests? The In-House Guests report gives a complete summary of all guests currently staying at the property, including groups and any guests who have checked out but still owe a ...