FAQ - Sales and Marketing

FAQ - Sales and Marketing


Can we assign multiple rates to a company profile based on room type?
While you can apply an override rate or discount code, or set up monthly or weekly rates for a company profile, the system does not allow assigning rates to specific room types.
Where can I find the "Do Not Rent" list?
The "Do Not Rent" list can be found by exporting guest types from Sales and Marketing > Marketing > Guest. Set the desired information and use the export tool to generate the data according to your preferences.
 
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