The "Account Details" section in the city ledger displays information about invoices, including specific folio details within each invoice, and indicates if any payments have been applied to the invoice. It's important to note that only invoices with remaining balances will appear here. Once the invoice is paid in full, it will be moved to the Invoice History section.

The accounting module in Visual Matrix is where you will find access to city ledger, travel agents, and night audit sections. 

An accounting code is a unique identifier assigned to different financial transactions or elements within an accounting system. It helps categorize and track transactions according to specific criteria, such as type of expense, revenue source, department, or project. Accounting codes facilitate the organization, analysis, and reporting of financial data within an organization's accounting framework.

In hotel accounting, the flow typically begins with recording transactions in the city/guest ledgers, followed by categorizing revenues and expenses into specific accounts such as room revenue, food and beverage revenue, and operating expenses.

Accounting periods are specific time intervals (e.g., monthly, quarterly, annually) during which financial transactions are recorded and financial statements are prepared. They help businesses track performance and comply with reporting standards.

Guest activities in hotels typically include participating in recreational activities like tours or sightseeing, and attending events or meetings hosted by the hotel. These activities and the fees can be setup in Visual Matrix and added to the reservation or group.

ADR is a hotel industry metric that calculates the average revenue earned per occupied room. It's determined by dividing total room revenue by the number of rooms sold (occupied) during a specific period. For example, if a hotel generated $10,000 in room revenue, and sold 100 rooms during that same period, the ADR would be $10,000 divided by 100 which equals $100.

Advance deposits are accounts payable found in the city ledger. When a guest pays a deposit prior to registration, the hotel incurs an account payable to the guest for services to be rendered in the future. Advance deposits from all guests are collected in a common advance deposit account. This amount is then transferred back to the guest's front-office account (folio) upon check-in.

An Aging Report is a financial document that provides a summary of outstanding accounts receivable balances categorized by the length of time the invoices have been outstanding. It typically divides accounts receivable into different aging buckets based on the number of days past due, such as current, 30 days past due, 60 days past due, 90 days past due, and so on.

Refer to notifications or warnings about specific events or situations that require attention from the staff. Security, fire, room status, maintenance, guest and payment alerts can be generated by various systems.

Allocating rooms for a group entails assigning a block of rooms to accommodate the group's size and preferences. This involves coordinating with the group organizer to determine room types, special requests, and any specific needs.

An antivirus is a software designed to detect and remove malicious software from computers and devices, protecting them from viruses, worms, spyware, and other threats.

ARI stands for availability rates and inventory.

ARP is the process that defines which IP addresses are bound to which MAC address. This list of address translations is referred to as an ARP Table, and each computer maintains its own table. An incorrect entry in the ARP table can prevent one machine from communicating with another. Some routers, particularly a Nomadix (commonly used in hotels to provide internet access to their guests), can wreak havoc on ARP tables across a LAN. This is by design, and devices like these should not be used by the hotel’s business computers.

ARR is a metric that calculates the average revenue generated per room, including all forms of room-related income. This can encompass additional charges or fees associated with the room, such as service charges, resort fees, and other revenue tied to the room that isn't just the room rate. It is different from the ADR.

Guests checking into the hotel for their stay. It's the process of guests arriving at the hotel, completing check-in procedures, and being assigned rooms for their accommodation.

Offers a wide range of locks that satisfies the need for locking in a variety of applications such as hotel doors.

ATR is a broader metric that includes not only the revenue from rooms but also additional income generated from other services such as food & beverage, parking, or other hotel services. ATR provides a more comprehensive view of total revenue per room, reflecting all guest spending.

Night audit is a nightly process in hotels to reconcile financial transactions, ensure accuracy in accounting records, and prepare for the next day's operations.

Refers to the approval given by a cardholder's bank to proceed with a transaction, such as a purchase or withdrawal, using a credit or debit card. This process verifies that the cardholder has sufficient funds or credit available to complete the transaction.

Availability in hotels refers to the number of rooms that are vacant and ready for occupancy at a given time. It indicates the capacity of the hotel to accommodate guests without overbooking. Availability is crucial for hotel management to ensure efficient room allocation, maximize occupancy rates, and meet the demands of potential guests. It is often managed through reservation systems, which track bookings, cancellations, and room inventory in real-time to provide accurate availability information to guests and hotel staff.

A balance refers to the amount of money remaining in an account after all debits and credits have been accounted for. It represents the net result of transactions and reflects the current financial status of the account. Balances can be positive (indicating surplus funds) or negative (indicating a deficit or debt).

Base rates (previously known as "default rates") show automatically for any dates not covered by tier or peak rates. They are in place for every date to have a minimum rate.

A credit card batch report is a document that summarizes all credit/debit card transactions processed by a merchant within a specific time period, typically a day. It provides details such as the total number of transactions, total sales amount, refunds, voids, and any adjustments made.

Prevent someone from seeing or doing something in a section of Visual Matrix. This term can also apply to blocking rooms for a group or individual. 

Book Res offers a fast and efficient method for generating reservations within Visual Matrix. This single-screen provides an overview of available rooms, rates, and all essential reservation details that influence pricing, including arrival and departure dates, guest count, company affiliation, and rate plan.

Is a third-party intermediary that facilitates the processing of credit card payments between merchants and payment processors or acquiring banks. These broker services typically offer software or platforms that allow merchants to accept credit card payments online, in-store, or through mobile devices. They handle the encryption, transmission, and authorization of payment data securely, ensuring compliance with industry standards such as PCI DSS (Payment Card Industry Data Security Standard)

Web browsers like Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge are software applications used to access information on the World Wide Web.

BW PKI refers to Best Western's Public Key Infrastructure, which is a system used for managing digital certificates and encryption keys to secure communications and authenticate users. The "Best Western folder" mentioned likely refers to a directory or location within the hotel's computer systems where the certificates necessary for running the interface with Best Western's systems are stored. These certificates are essential for establishing secure connections and ensuring the integrity and confidentiality of data exchanged between the hotel's systems and Best Western's servers.

BWR (Best Western Rewards) is a loyalty program offered by the Best Western hotel chain. It allows members to earn points for their stays at Best Western properties, which can then be redeemed for free nights, room upgrades, gift cards, and other rewards.

Is a Best Western department that handles everything to do with loading data into MW for the two-way. That includes room types, rate plans, GTD/CXL policies, and even rates, though things that can be transmitted via the interface should only be done through the interface.

Elavon is a prominent payment solutions provider offering credit and debit card processing services for businesses worldwide. As a card processor, Elavon offers a range of payment processing services, including credit card processing, debit card processing, and other electronic payment solutions for businesses of all sizes. Their services typically include payment processing terminals, online payment gateways, and point-of-sale (POS) systems, allowing businesses to securely accept card payments from customers in-store, online, or on the go.

Refer to advanced security systems used to control access to guest rooms, common areas, and other restricted areas within the hotel premises. These locks utilize electronic mechanisms, such as key cards or digital codes, to grant or restrict entry to authorized individuals.+

Emails, short for electronic mail, are messages distributed electronically over computer networks, typically the internet. They are one of the most widely used forms of communication, allowing individuals and organizations to exchange messages quickly and efficiently.

EMV is a payment method based upon a technical standard for smart payment cards and for payment terminals and automated teller machines which can accept them. EMV originally stood for "Europay, Mastercard, and Visa", the three companies that created the standard.

A credit card encryption key USB is a small, portable device that securely stores encryption keys used to protect credit card data. These USB devices play a critical role in securing sensitive information during transactions, ensuring that payment data remains encrypted and inaccessible to unauthorized parties. By storing encryption keys on a USB device, businesses can enhance the security of their payment processing systems and comply with industry standards for protecting sensitive financial information.

Hotel terms typically refers to a maintenance engineer or technician who is responsible for ensuring the proper functioning of the hotel's infrastructure and equipment. They handle tasks such as repairing plumbing, electrical systems, HVAC (heating, ventilation, and air conditioning) systems, and other facilities-related issues. Additionally, they may also be involved in preventive maintenance to avoid breakdowns and ensure guest comfort and safety.

Refers to the process by which guests sign up for a hotel's loyalty or rewards program. This typically involves providing personal information, such as name, email address, and sometimes additional details like phone number or address, to create a membership account. Upon enrollment, guests may receive a membership number or card that allows them to earn points or rewards for their stays and other qualifying purchases at the hotel or its affiliated properties

enRoute was a credit card issued by Air Canada until 1992, when the airline sold its credit card division to Diners Club. The card was developed only for Air Canada transactions, but over time, the card was expanded into a more general credit card for business travellers, being accepted by hotels, restaurants, and other merchants. It offered such features as in depth transaction details and sorting of expenses by category. In 1989, enRoute card became the first credit card to earn its cardholders Aeroplan miles with their purchases. In 1992, Air Canada sold the enRoute card business to Diners Club.

The "environment" in a cloud-based hotel software system refers to the setup where the software operates. This includes the cloud infrastructure, software stack, development/testing environments, integrations, security measures, and scalability features. It ensures reliability, security, and performance while supporting hotel operations.

Is when a program doesn't behave as expected. There are different types: syntax errors happen during coding, runtime errors occur while the program runs, logic errors produce incorrect results, and exceptions handle unexpected conditions. Environmental errors stem from external factors like network issues or hardware problems.

Refers to the process of raising an issue, concern, or request to a higher level of authority or expertise within the organization for further review, resolution, or action. This escalation process typically involves transferring the matter from frontline support or customer service representatives to specialized teams, supervisors, managers, or executives who have the knowledge, authority, or resources to address the issue effectively.

An Ethernet adapter, otherwise known as a Network Interface Controller (NIC), is a device that allows a computer (or other devices) to access a network. They are also commonly called network interfaces. It provides the physical connection to the network, as well as the software connection to the operating system. A NIC can be a standalone expansion card or can be built onto the motherboard itself. Since onboard NICs rely on the computer’s CPU and memory to perform many functions that a standalone card can do without the computer’s help, an onboard NIC will not work as efficiently.

An Ethernet Cable (or Cat5 cable) provides the physical connection between the NIC and the switch or router. It looks a lot like an oversized phone cable.

Allows hotel staff to create bookings and reservations specifically for events, such as conferences, weddings, meetings, or banquets. It includes features like scheduling event spaces, assigning rooms, and managing guest lists.

Expedia is a popular online travel agency where users can book flights, hotels, vacation packages, and more. It serves as a platform connecting travelers with various travel suppliers, offering convenience and a wide range of options for planning trips.

Refers to a convenient feature offered by hotels that allows guests to quickly and easily settle their bills and check out of their rooms without having to visit the front desk. This typically involves a streamlined process where guests can review their charges, authorize payment, and receive their final receipt via email or text message, all from their mobile device or in-room television.

Offering additional services or amenities beyond what is typically included in a standard booking. For example, a hotel might extend a complimentary late check-out to a guest as a gesture of goodwill, allowing them to stay in their room past the usual check-out time without incurring extra charges. The term can also be used to extend a stay.

A Global Distribution System is a computerized system that is a single access point for receiving reservations and for distributing rates and inventory.

A general ledger records and processes a firm’s financial data, taken from the general journal. It helps in the accurate creation of income statement and balance sheet as per standard accounting norms. The description could be an expense, revenue, liability, asset or equity entry. There are many examples of a general ledger as they record every financial transaction of a firm. Furniture account, salary account, debtor account, owner’s equity, etc., are some examples. In Visual Matrix, the General Ledger Accounts can be created in "Management > Accounting Settings > Report Heading > General Ledger Accounts" and can be viewed in "Management > Accounting Settings > G/L & Report Def".

The financial entries of a General Ledger are first recorded in a General Journal. For example, goods purchased with cash will be recorded in the general journal as a journal entry. The journal entry will debit goods as an asset and credit cash as it will be going out or reducing to purchase the goods. After the journal entry, the debit and credit amounts will be taken to the respective ledger accounts of cash and goods. Here the entries will be balanced to be taken to financial statements. As such, the journal and ledger both have the most crucial roles in an accounting process to ensure that no transaction is missed out. For any details on the transaction, confusion or rectification, accountants refer to these two books of accounts.

Gmail is Google's email service known for its large storage, efficient spam filtering, and user-friendly interface. It offers features like labels, integration with Google services, and accessibility across devices through web and mobile apps.

A "group rate" is a discounted room rate offered to a group booking multiple rooms, typically for events or occasions like weddings or corporate gatherings.

Groups" in hotels are multiple bookings for events or accommodations, such as weddings or corporate meetings. They often involve negotiated rates and special arrangements tailored to the group's needs.

The guest ledger is the collection of all accounts receivable for currently registered guests. It can also be defined as the collection of all guest folios. A folio (billing receipt) is the account of an individual guest who is currently registered. The guest ledger is distinct from the city ledger (see below).

A "guest profile" in hotels is a collection of information about individual guests, including personal details and preferences. It helps hotels provide personalized service and anticipate guest needs during their stay.

Is when hotels communicate with guests via text messages, providing important information and assistance before, during, and after their stay to enhance their experience.

DNR" (Do Not Rent), indicating guests who are not to be accommodated due to specific reasons such as past behavior or requests to restrict their stay. Another common category is "VIP" (Very Important Person), reserved for guests receiving special treatment or privileges due to their status, loyalty, or affiliation.

Refers to inventory that is closed for a specific date for all rooms or for the room types that were selected to be closed. This status is one that has to be manually entered at property level. Visual Matrix does not auto Hard close inventory.

Include revenue summaries and analyses of financial performance over specific periods. History reports in hotels encompass a variety of essential summaries: Guest History Reports personalize guest experiences by detailing stays and preferences. Financial History Reports outline financial transactions and performance. Reservation History Reports track booking details and occupancy trends. Maintenance and Sales History Reports document maintenance activities and track sales performance, respectively.

In Visual Matrix Refers to the process of entering or recording information related to network host configurations example server name/IP address. 

Refers to the current operational condition and availability of rooms, services, and overall financial and maintenance status within the property. It includes monitoring room occupancy, operational functionality, financial health, and ongoing maintenance activities to ensure smooth operations and guest satisfaction.

Refers to an individual or entity involved in the management, operation, or ownership of a hotel or hotels. This term encompasses professionals who oversee various aspects of hospitality management, including guest services, operations, marketing, and financial management to ensure the smooth running and profitability of the establishment.

Hot List" feature is a  tool used to prioritize or highlight specific group reservations that require special attention or monitoring. This could include high-profile groups, VIP guests, or groups with specific requests or needs.

Refers to an account maintained by the hotel itself for charging services provided to guests or other entities associated with the hotel. This account may include charges for food and beverage services, spa treatments, and other amenities offered by the hotel.

Refers to a staff member responsible for cleaning and maintaining guest rooms, public areas, and sometimes other parts of the hotel such as corridors and lobbies. 

Refers to the department or function responsible for cleaning and maintaining guest rooms, public areas, and other designated spaces within the hotel. Housekeeping staff ensure that rooms are cleaned thoroughly, amenities are restocked, and overall cleanliness standards are maintained to enhance guest comfort and satisfaction during their stay. Additionally, housekeeping may also involve handling guest requests for additional services or amenities to ensure a pleasant experience for guests throughout their stay.

Housekeeping sections in Visual Matrix are organized by floors or specific areas to streamline cleaning operations. Each section, such as the 1st, 2nd, and 3rd floors, is managed by dedicated staff responsible for maintaining cleanliness and order in guest rooms, corridors, and public areas assigned to their respective areas.

A hub or switch is a device that allows computers to communicate with other computers (or other devices) connected to them. They have multiple ports typically ranging from 4 to 8, but can have many more than that. The primary difference between the two is that when a hub receives data on one port, it sends it out on all of the other ports while a switch will only send it out to the port that the computer to which it was addressed is connected. This results in much more efficient performance from a switch because a hub can only let one computer communicate at a time, a switch can allow multiple computers to talk simultaneously.

Refers to a software application used for connecting to and managing various interfaces such as serial ports, SSH, Telnet, or other communication protocols. It provides a terminal emulation environment where users can interact with devices or systems through command-line interfaces (CLI) or text-based interfaces. Hyper Terminal software facilitates configuration, troubleshooting, and monitoring of network devices, servers, routers, and other equipment that utilize these interfaces for communication and control.

Visual Matrix uses IATA numbers to identify travel agencies and companies that book rooms through them. These codes help hotels manage reservations, track bookings, and apply specific rates or discounts.

Refers to a device used to electronically scan and verify identification documents such as driver's licenses, passports, or identity cards. This technology helps hotels verify the identity of guests during check-in process.

Refers to a software or system used in hotels to track and manage telephone usage and charges associated with guest room calls. This technology captures and records call details such as duration, destination, and cost, providing hotels with accurate billing information for guest phone services. It helps hotels manage telecommunications expenses, monitor usage patterns, and ensure billing accuracy for guest room calls.

Refer to films or videos that hotels offer to guests for viewing directly in their rooms. This amenity typically involves a selection of movies available on demand through the hotel's television system or through a digital interface. Guests can choose from a variety of genres and titles, often for an additional fee, to enjoy entertainment within the comfort and privacy of their hotel room during their stay.

An incremental authorization in credit card processing is an additional charge added to the original authorization when the transaction amount increases. This extension allows for extra funds to cover added costs, often using a new authorization number, even though it's linked to the original authorization.

Refers to a booking made for a single guest, individual reservations are common for leisure travelers, business travelers, or small groups looking to stay at a hotel for a specific period.

Refers to a technology company that provides reservation and connectivity solutions for hotels. Their services typically include central reservation system (CRS) solutions, property management system (PMS) interfaces, and other connectivity tools that help hotels manage bookings, integrate with distribution channels, and streamline operations.

Refers to the setup and management of connections between various systems and software used within the hotel's operations. This includes configuring interfaces between property management systems (PMS), booking engines, channel managers, point-of-sale (POS) systems, and other technology platforms to ensure seamless communication and data synchronization. Interface configuration is crucial for optimizing operational efficiency, enhancing guest experience, and enabling effective management of hotel resources and services

Refer to the fees incurred for accessing the hotel's internet service. These charges may be included in the room rate or billed separately, typically based on factors such as duration of use or data consumption

Internet speed refers to the rate at which data is transferred between devices connected to the internet. It is typically measured in megabits per second (Mbps) or gigabits per second (Gbps). Higher internet speeds indicate faster data transfer rates, enabling quicker downloads, smoother streaming, and faster browsing experiences for users. Internet speed is crucial for ensuring efficient connectivity and satisfactory online experiences in both residential and commercial settings, including hotels.

Refers to the total number of rooms or accommodations available for sale at any given time. It encompasses both the physical availability of rooms as well as their availability for booking through various channels, such as direct bookings, travel agents, and online travel agencies (OTAs).

An invoice is made of one folio or multiple and sent to companies to collect payment for guest stays. It does not carry the details but only the total balance. An invoice is part of the City Ledger Balance and can be accessed from the Accounting section.

Displays a list of fully paid invoices associated with the city ledger account. Invoices that haven't been fully paid will remain in the account details section until they are settled. This allows for a clear distinction between paid and unpaid invoices in the account records.

IP stands for "Internet Protocol," which is the set of rules governing the format of data sent via the internet or local network. In essence, IP addresses are the identifier that allows information to be sent between devices on a network: they contain location information and make devices accessible for communication. An IP address consists of four sets of numbers, called octets, ranging in value from 0 to 255. Each octet is separated by a period and is referred to by its position in the address as a whole. For example, if a computer has an IP address of 10.0.100.1, the 1st octet is 10, the 2nd is 0, the 3rd is 100, and the 4th is 1. Values of 0 and 255 are not acceptable values in most situations, but 0 can be used as the second and/or third octet in certain IP ranges (e.g. 10.0.0.100, or 192.168.0.1). There are 3 classes of IP addresses; Class A, Class B, and Class C. There are also two other categories of IP addresses, Public and Private.

An easy way to understand how IP address classes are broken down is to think of octets 1 - 4 as a.b.c.d. An IP address is further separated into two parts, the Network ID and the Host ID. In a way, the Network ID can be thought of as the street address, and the Host ID as the apartment or suite number.

This separation is facilitated by the use of a Subnet Mask. The Subnet Mask tells the computers, and all the other devices on the network, which octets define the Network ID and which define the Host ID. In the basic application, the subnet mask is represented as either 255 or 0, with 255 meaning that the octet is part of the Network ID, and 0 means that the octet is part of the Host ID. A Class A network has a subnet mask of 255.0.0.0, signifying that only the 1st octet is the Network ID, and the other 3 make up the Host ID. This makes for very few networks, but each has a large number of potential hosts. On the other side of the scale, a Class C network has a subnet mask of 255.255.255.0, signifying that the first 3 octets make up the Network ID, and the 4th octet is the Host ID, which makes for a large number of networks with relatively few potential hosts (254 potential hosts on a class C network, compared to 16,777,214 on a class A network). Class A networks are identified by the first octet, which ranges from 1 to 126 (127 is reserved for another use). Class B networks are identified by the first two octets, the first of which ranges from 128 to 191. Class C networks are identified by the first three octets, the first of which ranges from 192 to 223. 224 and above are also reserved for another purpose.

The Keystore in Windows stores the encryption "key" for credit cards. Visual Matrix verifies this key against the one stored on the flash drive (encryption key). Matching keys enable credit card numbers to display and batches to settle; a mismatch results in an encryption key error upon login.

A LAN is a small network confined to a small geographic location like an office, home, building, etc. It is the opposite of a WAN (Wide Area Network).

Serve as organized records that meticulously track financial transactions. The Guest Ledger meticulously logs all charges incurred by guests during their stay, encompassing room fees, dining expenses, additional services, taxes, and guest payments. The City Ledger, also known as the Accounts Receivable Ledger, monitors charges and payments from external entities such as corporate accounts and businesses using hotel services without staying overnight. Additionally, the Advance Deposit Ledger records prepayments made by guests to secure reservations before their arrival, particularly during peak periods or for group bookings.

127.0.0.1 is an address used to universally refer to your own computer and is hence often called a loopback address.

Refers to the unique identifier assigned to a device within a local network. It distinguishes devices from one another and enables communication between them within the same network, such as a home or office environment. This address is distinct from the public IP address used for communication over the internet, serving to manage internal network traffic and resources effectively.

Refer to log files that are formatted using XML (eXtensible Markup Language). These logs store information in a structured format that is easily readable by both humans and machines. XML logs are commonly used in various applications and systems, including hotels, to capture and store detailed records of events, transactions, errors, or other activities for monitoring, troubleshooting, and analysis purposes. They provide a standardized and organized way to document and retrieve data, ensuring clarity and consistency in logging information.

Search for information or references regarding a particular topic or item, typically using resources such as dictionaries, databases, or online sources. It involves finding and retrieving specific information to gain understanding or clarification about a subject

Refers to a situation where a computer executes a sequence of instructions repeatedly without terminating, starting Visual Matrix. This can lead to a scenario where the program becomes unresponsive or consumes excessive resources, potentially requiring intervention to resolve or terminate the loop to restore normal operation.

Refers to a decline in revenue or occupancy due to factors such as decreased bookings, cancellations, or lower-than-expected demand, impacting the hotel's financial performance and overall profitability.

Refers to a designated area or department where items left behind by guests are stored and managed. Hotels maintain Lost and Found services to reunite guests with their belongings, ranging from personal items like clothing and electronics to valuable possessions inadvertently left behind during their stay.

A MAC (Media Access Control) address, sometimes referred to as a hardware or physical address, is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network. These characters can be numbers (0 – 9) or letters (a – f), and each set is separated by either a dash or a colon. An example of a MAC address is: 00-B0-D0-63-C2-26. It is a unique identifier assigned to a network interface controller for use as a network address in communications within a network segment. This use is common in most IEEE 802 networking technologies, including Ethernet, Wi-Fi, and Bluetooth.

Mastercard Maestro is a brand of debit cards and prepaid cards owned by Mastercard that was introduced in 1991. Maestro is accepted at around fifteen million point of sale outlets in 93 countries. Maestro cards can only be used as debit cards, meaning they only have access to the funds on the owner's bank account. A Mastercard, on the other hand, can be issued as a debit card or a as a credit card, where purchases made on the card are billed to the customer at the end of the month.

This device enables hotels to accept both swiped and manually entered transactions, ensuring that sensitive card data is always encrypted. When using the DynaPAD with Visual Matrix, credit card numbers are encrypted by the device before being transmitted. This ensures that Visual Matrix does not process or store actual credit card numbers; instead, it receives an encrypted version of the data for secure processing. The DynaPAD is compatible exclusively with Merchant Link and Transaction Link systems.

Refers to the ongoing process of inspecting, repairing, and ensuring the operational functionality of physical assets within the hotel premises. This includes routine upkeep of facilities, equipment, and infrastructure to uphold safety standards, enhance guest experience, and prevent potential disruptions to hotel operations.

Refers to a staff member or designated personnel responsible for overseeing and performing maintenance tasks within the hotel. This role involves conducting inspections, troubleshooting issues, performing repairs, and ensuring that all maintenance activities are carried out efficiently to uphold the hotel's operational standards and guest satisfaction.

Refers to the individuals or teams responsible for overseeing and coordinating various aspects of hotel operations. This includes strategic planning, financial management, guest services, staff supervision, marketing, and overall decision-making to ensure efficient operations, profitability, and guest satisfaction

Refer to a pricing strategy where room rates are manually set and categorized into different tiers based on factors such as room type, amenities, seasonality, and demand. This approach allows hotels to offer varied pricing levels to guests, accommodating different preferences and budgets while optimizing revenue based on market conditions and guest demand.

Involves assigning specific rates, room types, and rate codes to optimize pricing, categorization, and reservation management. These mapping processes are essential for effective revenue management, ensuring that room rates, types, and rate codes are aligned with strategic objectives to maximize occupancy and revenue while meeting guest preferences and expectations.

Is a detailed analysis that categorizes and evaluates guest bookings and revenue based on different market segments. These segments typically include groups such as corporate travelers, leisure travelers, government bookings, group bookings (e.g., conferences or events), and other categories defined by the hotel's marketing and revenue management strategies. The report provides insights into booking trends, revenue contributions, occupancy rates, and other key metrics specific to each segment.

 Involves strategies related to guest referrals, identifying reasons for stays, and targeting specific market segments. This includes promoting referral programs to attract new guests, understanding guest motivations for their stays (such as business, leisure, or events), and segmenting markets to tailor offerings and promotions effectively.

Refers to the online portal or platform designed for Best Western Rewards members. This platform allows members to manage their loyalty accounts, redeem rewards points, book reservations with member-exclusive rates, and access personalized offers and promotions

Specializing in payment gateway and data security solutions for businesses, including those in the hospitality industry. They provide secure transaction processing services that enable businesses to accept various forms of electronic payments, such as credit and debit cards, online payments, and mobile payments. MerchantLink's solutions focus on ensuring PCI compliance and protecting sensitive cardholder data, helping businesses streamline payment processes while maintaining security and reliability.

Message queues are a mechanism used in computer systems to facilitate communication between different software components or applications. They allow messages (packets of data) to be stored temporarily in a queue until they are processed by the receiving system

Involves transitioning data, applications, and processes from a traditional desktop environment to an online platform hosted on remote servers. This shift enables users to access software and data via the internet rather than locally installed applications.

A Point of Sale (POS) system combines software and hardware to facilitate sales transactions, commonly used in restaurants and retail stores. POS systems cater to specific industries, with features tailored to their needs. Visual Matrix offers an integrated POS system with core features, accessible on any computer with the PMS, reducing setup costs.

Refers to the maximum number of consecutive nights a guest is allowed to stay in a hotel room or property under a single reservation. MLOS policies vary by hotel and may be implemented to manage room availability, optimize occupancy, and ensure fair distribution of room nights among guests, especially during high-demand periods.

The modification log in Visual Matrix captures changes made to various aspects of a reservation. The date and time always reflect the current real-time settings at the moment of the action. Certain types of modifications triggered by another change may not be displayed

Payment processing company that provides merchant services, including payment processing solutions for businesses. They offer a range of services such as credit and debit card processing, online payment solutions, mobile payment options, and point-of-sale (POS) systems. Moneris serves various industries, including retail, hospitality, e-commerce, and healthcare, helping businesses securely accept payments from customers through multiple channels.

Refers to the period from the beginning of the current month up to the present date. It is used in financial and operational reporting to analyze performance metrics, revenue, expenses, and other key indicators within the context of the current month's progress. 

Housekeeping and maintenance software that streamlines and automates routine tasks and connects your team, so they can get more things done, fast! On your phone, laptop, everywhere (No downloads or installs required)!

Each computer also has a name, called a NETBios name. This name is associated with an IP address, which in turn is associated with a MAC address. This is a similar function to DNS but operates a little differently on a LAN.

NAT is the process by which a router literally translates a private IP address to a public IP address, and vice versa. Private IP addresses are often called NAT addresses.

The term Network Topography refers to the way that a network is connected together using switches and routers. A typical configuration will have at least two routers and one or more switches. Some networks have several routers and switches.

Networking is the practice of connecting two or more computers in order to share resources. In this context, the term resources are used as a generic term referring to data, devices, or services. Networks can be as simple as two computers connected via a null-modem cable or as complex as the Internet. In fact, the Internet is the largest network of computers in the world. We typically deal with small networks, but the Internet can also play a large part in our environment. Networking is integral to every property, even properties with only a single computer. If there are issues with the network at a property, it can  affect the ability of clients to access their main computer (server or broker), which essentially makes them useless. It can also affect their ability to process credit cards, and even print.

Refers to the process of reconciling and balancing financial transactions that have occurred throughout the day (or night) at the hotel. Typically conducted during the late evening or early morning hours, the night audit involves closing the previous day, reviewing and verifying guest charges, payments, room rates, and other transactions against the hotel's records

Night audit reports in hotels summarize financial transactions, room occupancy rates, and operational checks conducted during the audit process, ensuring accuracy and providing insights into the hotel's performance and financial status for the audit period.

In Visual Matrix occupancy refers to the number of guests staying in a hotel room or the overall percentage of rooms that are booked or occupied at any given time.

Refers to a subscription service offered by Microsoft that provides access to a suite of productivity software and services. It includes popular applications such as Microsoft Word, Excel, PowerPoint, Outlook, and others, which are accessible both online and via desktop installations

In Visual Matrix, when an inventory status is set to "Open," it indicates that the inventory is available for booking by all reservations. This status allows any type of reservation, such as individual bookings, group bookings, or other types of reservations, to be made for the specified inventory without any restrictions.

In Visual Matrix, the term "operator" refers to staff members who are identified or assigned specific roles within the system. Reports such as "Operator Cash" and "Reservations by Operator" utilize this term to track and manage activities associated with these staff members. This designation helps in monitoring transactions, reservations, and operational tasks that are attributed to individual operators or specific roles within the hotel's management system.

"Online Travel Agency." These are third-party websites or platforms that allow consumers to book travel-related services such as hotel rooms, flights, car rentals, and activities online. OTAs have become significant players in the hospitality industry, offering convenience and a wide range of options to travelers.

"One-Time Password." It's a security mechanism used to verify a user's identity by sending a unique, temporary password for each login attempt or transaction. This password is typically valid for a short time or for a single use only, adding an extra layer of protection against unauthorized access.

In Visual Matrix refers to a room or facility that is temporarily unavailable for guest use due to maintenance, repairs, or other issues.

A popular email client and personal information manager developed by Microsoft, used for email communication, calendar management, task organization, and contact management.

In Visual Matrix, the term "overbook percentage" refers to intentionally accepting more reservations than the available inventory for a specific room type. For example, a setting of 100 indicates overbooking by 1 room, while 200 indicates overbooking by 2 rooms. Overbookings require the property's res override password found in the parameters section. 

In Visual Matrix refers to a special password or code that allows hotel staff, such as managers or front desk personnel, to bypass certain system restrictions or controls temporarily.  

Refers to the legal or financial status of a property, indicating who holds the rights, title, or control over the hotel. Ownership can be held by individuals, corporations, investment groups, or hospitality management companies.

The OBP-Occupancy Based Pricing is a pricing policy based on the number of guests (adults/children) allowed in a room. The other pricing is the PDP, Per Day Pricing, where your pricing is based per night, whatever the number of guests in the room.

PagoPa is a payment method, introduced by the Italian Code for Digital Administration and by the Decree-law 179/2012, which guarantees safe and reliable electronic payments to the public administration. PagoPA is the digital platform that allows to make payments to the Public Administration and beyond, in a transparent and intuitive way.

PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure. When you link your bank account, credit card or debit card to your PayPal account, you can use PayPal to make purchases online with participating stores.

In Visual Matrix, "payment history" pertains to a comprehensive log of financial transactions documenting payments applied to city ledger invoices. Payments will appear in the payment history section only when the full payment has been allocated. Partial payments allocated to an invoice will be displayed in the invoice payments window within the account details.

The % of base compares the current ADR to the base rate ADR applicable at that moment.

Formula: [(ADR for the day) divided by (the applicable base rate at the moment of the reservation) x 100].

The % of tier compares the current ADR to the tier rate ADR applicable at that moment.

Formula: [(ADR for the day) divided by (the applicable tier rate or peak date rate at the moment of the reservation) x 100].

A Private Branch Exchange is a telephone system within an enterprise that switches calls between users on local lines while enabling all users to share a certain number of external phone lines. It is a multiline telephone system typically used in business environments, encompassing systems ranging in technology from the key telephone system to the private branch exchange.

 Refers to the name given to a personal computer (PC). It is the identifier or label by which a particular computer system is known within a network or to its user. 

See OBP.

In Visual Matrix refer to specific dates when hotels strategically adjust rates and manage discounts to maximize revenue. During peak dates, which often coincide with high demand periods such as holidays or major events, hotels typically increase room rates and may limit the availability of discounts or promotional offers.

A percentage discount means that the setup percent will be deducted from the applicable rack rate.

A "ping test" is a diagnostic tool used to verify connectivity between two devices on a network. It sends a small packet of data (ping) from one device to another and measures the time it takes for the data to travel round-trip. The results of a ping test indicate the latency or delay between the devices, helping to troubleshoot network connectivity issues, assess response times, and ensure smooth communication between network components.

A Preventative Maintenance (or Preventive Maintenance) is maintenance that is regularly and routinely performed on physical assets to reduce the chances of equipment failure and unplanned machine downtime that can be very costly for maintenance teams and facility managers. In Visual Matrix, Preventative Maintenance can be managed from the Maintenance department.

A Property Management System is a software application for the operations of hospitality accommodations and commercial residential rental properties. A PMS provides a centralized computer system to organize, schedule and perform the day-to-day functions and transactions involved in accommodations businesses. 

PITR allows a database administrator to restore or recover a set of data from a backup from a particular time in the past. PITR is also considered an additional method of data protection, as it safeguards loss of important information.

VM Cloud PMS is backed up per this method for 30 days. Weekly and monthly archives are also done.

In Visual Matrix refers to scheduled maintenance tasks and inspections conducted regularly to prevent equipment breakdowns, ensure optimal functioning of facilities, and extend the lifespan of hotel assets. This proactive approach helps identify and address potential issues before they escalate into costly repairs or disruptions to guest services.

The primary backup copy of the hotel's software and data is essential for protecting against data loss or system failures, ensuring a dependable and retrievable version of the software and its data is accessible when required. This practice is applicable to desktop properties, typically stored in the Visual Matrix folder on the C drive, with designated pathways mapped within the system.

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A private network is a network of WAN connections similar in nature to the internet, but much smaller in scale, and are entirely separate from it. The same basic rules apply to private networks as they do on the internet, but have the advantage of being able to employ private IP addresses.

A public IP address is an IP address that is accessible over the internet. A private IP address is not valid on the Internet, and therefore is only accessible on private networks. Private IP addresses come from reserved blocks in Class A, B, and C ranges. These are 10.x.y.z, 172.16.y.z - 172.31.y.z, and 192.168.y.z, respectively. Regardless of the Class these IP addresses technically belong to, they are typically implemented with Class C subnet masks (255.255.255.0). As stated before, private IP addresses are not valid on the Internet, which plays an important role in network security.

The proforma invoice offers a nightly rate for all allocated rooms, regardless of their pickup status and the selected guarantee type (All Charges, Room & Tax, or None). It's important to note that it can only be generated before check-in.

A public IP (Internet Protocol) address is an identifier assigned to a computer or device directly connected to the internet. It distinguishes the device on the internet and allows it to communicate with other devices and services globally.

A rate level is a group of various rate plans, typically organized based on the revenue manager's strategy. These rate plans can be grouped by factors such as discount amounts, restrictions, commission percentages, or a combination of these, depending on the hotel's commercial strategy. Rate levels are used exclusively in rate and inventory management to open and close availability for grouped plans. For example, multiple rate plans offering similar discounts (ie 10% discount for different targets) can be grouped under a single rate level, allowing them to be managed collectively rather than individually.

By grouping rate plans in this way, properties can simplify management while limiting total room availability across all plans within a level. This can help optimize revenue and ADR (Average Daily Rate) by ensuring that once the combined room availability within a level is sold out, any remaining availability will be at a higher rate.

When a reservation is marked as Private, the rate will not be displayed on the Registration card but will appear on the folio. Folios for third-party reservations should not be issued directly to the guest. If the guest requests a folio, they should obtain it through the OTA (e.g., Expedia) or the Travel Agency they used for payment.

Reason for Stay will assist in understanding the purpose behind your guests' visit to your property, such as leisure, sports, conferences, business, and more

The Res Matrix comprises all hotel rooms and their statuses, crucial for the Availability screen. Occasionally, inaccuracies in room totals may occur on this screen due to unupdated cancellations, drops, or pickups of individual reservations or group allocations. Rebuilding Res Matrix is a quick process that will correct inventory discrepancies within the system, and  can be done by anyone who has access to the Front Office Supervisor section.

Refers to the return of funds to a guest due to various reasons such as cancellation of a reservation, dissatisfaction with services, overpayment, or billing errors. The process involves reversing the charge on the guest's payment method or issuing a credit or cash refund, depending on the hotel's policies and the circumstances of the refund request.

Refers to the current condition of a guest's booking within the hotel's system. It includes statuses such as confirmed, GTD, In, Out, cancelled, HLD, and No-show. Monitoring reservation statuses is essential for managing room availability, guest expectations, and operational efficiency throughout their stay.

Refer to bookings made by guests to secure accommodations or services for a specified period. It involves reserving rooms, suites, or other amenities such as dining, spa treatments, or event spaces in advance of the guest's arrival date.

The REVenue Per Available Room can be calculated by:

- multiplying the hotel's Average Daily Room Rate (ADR) by its Occupancy Rate (aka the number of rooms available for sale in the time period).

- dividing the hotel's total guest room revenue by the room count and the number of days in the period being measured.

- dividing the hotel's total guest room revenue by the total number of rooms available in the hotel (rooms out of order included or not).

Since this measurement is only for a point in time (a day, month, or year), it is most often compared to the same time frame. It is often used in comparison to competitors within a custom-defined market, trading area, or DMA or a self-selected competitive set as defined by the hotel's owner or manager.

Refers to the total amount that a guest is charged for their stay, specifically covering the cost of the room itself plus applicable taxes. 

Different status between what is on record in the Front Office section and what is reported by Housekeeping. For the Discrepancy report to generate any data, Housekeeping would have needed to enter a discrepancy notification for the system to track.

Refers to the unique identifier assigned to each individual room within a hotel property. Each guest room is assigned a specific number to facilitate easy identification and navigation for guests and hotel staff.

The Room Rack offers a comprehensive overview of all rooms, including their statuses and conditions, along with a range of options. You can also use Qualifiers to filter and refine the displayed rooms, enabling you to pinpoint the specific room you are searching for.

Refers to the price charged by a hotel for a guest to stay in a particular room for a specific period. Room rates can vary based on several factors.

Refers to the current condition or occupancy status of each guest room within the hotel. The room status indicates whether a room is available for occupancy, currently occupied, out of order, or reserved for a specific guest. 

Refers to a category of guest rooms that share similar characteristics, such as size, layout, bed configuration, amenities, or view. Hotels offer different room types to cater to various guest needs and preferences.

Routers are devices that can not only perform the function of a switch but can also send data to other networks. They also have multiple ports, except a router will have at least one port (referred to as a WAN or Internet port) whose sole task is to pass traffic to remote networks. The other ports are referred to as LAN ports and are the ports that perform the same function as a switch. In addition to that, routers also act as a firewall, because they also translate private IP addresses to public IP addresses. In fact, it is this basic function that makes a router a far more superior firewall than any software firewall, so long as the most basic security precautions are taken.

Because it is so big, it takes many thousands of routers for the Internet to function. The types of routers used for this purpose are radically different from the types of routers we are working with as individuals. While the routers we may be familiar with have only a single WAN port, these types of routers will have a number of WAN ports and their only function is direct traffic across the Internet. When an internet router receives data, it determines if the destination is directly connected to it. If it is not, it sends the data on to the next stop (referred to as a “Hop”) on its way to its destination. Typically, it will take several hops to get from point A to point B. Many of these stopping points will be administered by different companies.

Offers a suite of technology solutions specifically for the hospitality industry, including property management systems (PMS), central reservation systems (CRS), revenue management tools, and distribution platforms. These tools help hotels manage reservations, optimize room rates, and streamline operations.

There is no one set factor for determining how much a hotel room will cost. Rather, hotel pricing is determined by any combination of the following factors: location, seasonality, demand, star rating, amenities, value of services and other hotel competition. In Visual Matrix, a Season is a period with a set of rates. Each season would either have a different base rate (aka rack rate). For our Best Western users, a new season can be created for a short time (couple days) to apply specific guarantee or cancellation policies through the BW 2Way.

A secondary backup is an additional copy of data that serves as a safeguard against data loss, providing redundancy and further ensuring the integrity and availability of critical information. Secondary backups use external hard drives, and USB drives.

Servers host the hotel's PMS, which manages reservations, guest information, billing, check-in/check-out, and other front desk operations. Servers connect various hotel systems, enabling communication and data sharing between departments, servers also store data backups.

Refers to a record or log that tracks the maintenance and service activities performed on specific rooms, areas, or equipment within the hotel. 

When you have multiple guests sharing one room, there are occasions when they prefer to individually cover their portion of the room charges and have separate folios. Visual Matrix has the ability for guests to split or share the cost of charges incurred during their stay.

Shift4 is a leading provider of payment processing solutions and technology services designed for businesses across various industries, including hospitality, retail, and e-commerce. In the context of hotels and hospitality, Shift4 offers a comprehensive suite of payment-related products and services to facilitate seamless and secure transactions.

A shortcut in computing is a quick way to perform a task or access a program, file, or folder using a specific key combination or an icon, typically placed on the desktop or within the system.

SiteMinder's primary focus is on facilitating connections between hotels and various distribution channels, such as online travel agencies (OTAs), global distribution systems (GDS), and booking engines.

"Sleeper Nights" is a term used in hospitality, particularly in revenue and performance analysis. It refers to the total number of room nights occupied, factoring in the number of guests (adults and children) in each room.

Simple Mail Transfer Protocol, a common protocol used to send emails over the internet.

In the context of Minimum Length of Stay (MLOS), a Soft Close is a method of managing reservations for specific dates. Rather than applying a strict MLOS rule to all reservations, a Soft Close typically targets certain nights, ensuring that guests must commit to a minimum number of nights for a reservation on those particular dates. Unlike a rigid MLOS policy that affects the entire length of a stay, a Soft Close provides more flexibility, potentially blocking out single-night bookings for specific nights.

This approach, also referred to as "Soft MLOS," is used when only certain nights within a stay have a minimum length requirement. For example, a 2-night minimum may be required for reservations arriving on a Saturday, but shorter stays could be allowed for other nights, such as Thursday or Sunday.

Alternative terms for this concept include "Dynamic MLOS" or "Night-Specific MLOS", though "Soft Close" effectively captures the idea.

Special requests in hotels refer to specific accommodations, amenities, or services that guests ask for in addition to their standard reservation. These requests can range from simple preferences to unique requirements and often play a significant role in enhancing the guest experience.

Transmission speeds on a network are measured in the number of bits per second (bps) that a network interface can transmit. Modern communication speeds are usually millions of bits (megabits) per second (Mbps). On a LAN, 100mbps is standard, while on WAN connections speeds are usually much slower, to the point where they are sometimes measured in kilobits per second (kbps). To do a speed test of you network, you can click here.

Speedtest measures the speed between your device and a test server, using your device's internet connection. Several factors can impact the speed recorded by a test. To do a speed test of you network, you can click here.

Get more information about Speed Tests.

Refers to dividing the costs associated with a reservation or a guest's stay among different payment methods, folios, or individuals. This is a common practice when guests want to share expenses or allocate specific charges to different accounts

An SSL Certificate is a Digital Certificate that provides authentication for a website and enables an encrypted connection. Visual Matrix uses SSL Certificates for Merchant Link credit card processing and for the Best Western 2 Way Interface. The Best Western Certificate has to be renewed every 2 years. If you are on the Desktop version, Visual Matrix Client Experience will contact you to upload the new Certificate in time.

A static IP is just as its name suggests, it is specifically assigned to a computer and remains constant. In order to set a static IP, you will also need to provide a subnet mask and a default gateway. The other type of IP Address is a dynamic IP.

A company specializing in hotel strategic positioning and competition utilizes the STR report as a vital benchmarking tool for revenue management, enabling hotels to assess their performance against comparable establishments. While Visual Matrix does not have a direct integration with STR for data transmission, it plays a pivotal role for Best Western properties by sending essential revenue information through a two-way interface. This data typically includes occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR). Best Western then shares this data with STR to facilitate benchmarking and comprehensive analysis.

The subnet mask determines which addresses are local and which are remote. If a destination address is remote, the computer needs to know how to get to the remote network. This is done by specifying a Default Gateway, which is the IP address of their Internet or WAN gateway. Obviously, the gateway address has to be local to the LAN. Since it is possible to have more than one gateway on a LAN, access to additional gateways is defined using a static route, which routes a defined range of IP addresses through another gateway instead of the default.

Is a functionality that enables you to monitor and record the consumption of supply items in each guest room. This feature helps you keep track of both the quantity and cost of supplies used, ensuring efficient inventory management and cost control.

Switches are usually used to add more connections to the LAN, using a router as the central connection point for the network. This is done by simply connecting an ethernet cable from a port on the switch to one of the LAN ports on the router, usually referred to as uplinking. In fact, some older switches will have a dedicated uplink port that can only handle that specific function, though these are rather uncommon these days. Since routers can perform the function of a switch as well as pass traffic to a remote network (like the Internet), they function as a gateway for a LAN. The term gateway can be used to refer to both the device that performs this function, or the boundary between a LAN and a WAN that the device represents. Since you can connect multiple switches and routers together via uplinking, you can connect quite a lot of computers to a LAN.

"Sync," short for "synchronization," refers to the process of ensuring that data, files, or systems are updated and consistent across different devices or platforms.

Synxis is a comprehensive hotel distribution and reservation management platform developed by Sabre Hospitality Solutions. It is designed to help hotels manage their room inventory, rates, and reservations across multiple distribution channels, such as online travel agencies (OTAs), global distribution systems (GDS), and the hotel's own website.

A T1 line is a dedicated internet connection that has many advantages over DSL and Cable. T1 connections are symmetrical as well as full-duplex, which means that a T1 can send and receive at 1.5mbps simultaneously. They are almost universally classified as a business class service, which means that they are much more reliable than cable or DSL, but also a lot more expensive. Cable and DSL are usually considered residential services, though many providers offer business-class versions of both. However, many of these are also asymmetric and almost always still half-duplex, but the speeds are at the high end of the scale and uptime is usually better, and uptime is often backed with a guarantee.

Refers to the various types of levies imposed by government authorities on hotel stays and related services. Tax rates and regulations can vary widely depending on the city, state, or country.

Refers to a status granted to certain guests or organizations that exempts them from paying specific taxes on their hotel stay, such as sales tax, occupancy tax, or lodging tax.

A TCP is a standard that defines how to establish and maintain a network conversation by which applications can exchange data. TCP works with the Internet Protocol (IP), which defines how computers send packets of data to each other. 

A ticket represents a logged request for assistance, capturing details about an issue or question. It helps track the status and resolution process.

Refers to the designated amount of time allocated for housekeeping/maintenance staff to clean/fix and prepare each room or area within the hotel.

A tip sheet is a brief publication that provides key information, advice, or best practices on a specific topic, often tailored to a particular industry

Refers to the process of replacing credit card number information with a unique identifier (token) that retains essential information without exposing the actual credit card details. This is done to enhance security and protect sensitive financial information during transactions.

A transaction log is a record of all financial or data-related activities in a system. In hotels, it tracks actions like reservations, check-ins, payments, and billing changes, providing an audit trail for data integrity and compliance.

Refers to fees applied when costs or expenses are moved from one account, folio, or reservation to another. This typically occurs when guests request a change in billing, such as splitting a bill between different guests or moving charges from a personal folio to a corporate account

Travel agent is a professional or agency that arranges travel-related services on behalf of clients, such as booking hotel accommodations, flights, car rentals, tours, and other travel experiences. Travel agents often work with hotels to secure room bookings for their clients, negotiate rates, and sometimes earn commissions or other incentives for bringing in business

Twilio is a cloud-based platform that provides APIs for integrating messaging, voice, and video into applications. It allows developers and businesses to add communication features like SMS, phone calls, and video conferencing without building their own infrastructure.

When you direct bill a folio, it initially goes to the "Uninvoiced Items" section in Accounting. It stays there until an invoice is created, after which it moves to the designated City Ledger Account and appears in that account's AGING report.

Unprocessed reservations refer to bookings or reservation requests that have not yet been completed or finalized in a system. These may be pending due to various reasons, such as incomplete payment, missing information, missing seasons, rate codes, room types, etc.

A URL (Uniform Resource Locator) is a web address that specifies the location of a resource on the internet. URLs are used to access websites, files, and other online content by providing a unique address for each resource

The Vertical Booking interface links a hotel's property management system (PMS) to the Vertical Booking platform, enabling real-time synchronization of room availability, rates, and reservations across various online channels. This integration helps hotels manage their distribution more efficiently, reducing manual effort and minimizing overbooking risks. It streamlines hotel operations and ensures consistent information across all booking platforms.

VIP status in a hotel signifies special treatment for important guests, often due to loyalty or high spending. VIP guests enjoy exclusive perks like room upgrades, early check-in, late check-out, and complimentary services.

Visanet is Visa's network infrastructure for processing credit and debit card transactions. It connects banks, merchants, and payment gateways to ensure secure and efficient payments. Visanet makes electronic transactions fast and reliable.

VM Mobile, designed primarily for housekeeping, maintenance, and management, keeps your staff connected even when they are away from the front desk. VM™ Mobile is available for both Apple and Android devices to VM™ Cloud users at no extra cost!

Visual Matrix University provides a wide range of courses that cover different aspects of Visual Matrix's software suite, including VM Cloud, with VM Desktop courses coming soon, and MOP (Mobile Operating Platform). This means that users can access training and learning resources to enhance their skills and understanding of these platforms, with upcoming content to expand the learning opportunities.

Is a process used in credit card transactions to verify the validity of a transaction over the phone. the merchant may contact the card issuer's authorization center by phone. The merchant provides details of the transaction to the authorization center, including the card number, transaction amount, and merchant information. If the transaction is approved, the authorization center provides the merchant with a unique voice authorization code. 

Refers to the cancellation or nullification of a transaction or reservation.

A VPN emulates a private network using encryption and tunneling but communicates over the Internet. The method in which our remote clients connect to their servers can be considered a type of VPN connection but is not a true VPN. A true VPN has the potential to allow computer access to a LAN from a remote location.

Refers to a system used to manage reservations when the hotel is fully booked or unavailable for certain dates. When a guest requests a reservation for a fully booked date or room type, the hotel may offer to place them on a waitlist.

A WAN is a network that spans one or more computers or networks. For instance, the local workstations at a hotel communicate with the server over the LAN, while remote clients communicate with the server over a WAN connection. Any type of connection to the Internet is, by basic definition, a WAN connection. It is the opposite of a LAN (Local Area Network).

Hotel items usually come with warranties covering defects in materials or items like tvs. Standard manufacturer's warranties cover defects, while extended warranties provide additional coverage for a fee. Service warranties may cover installation or maintenance.

Weekly rates in a hotel refer to special pricing arrangements offered to guests who intend to stay for an entire week or longer. Instead of paying a nightly rate for each night of their stay, guests can opt for a weekly rate, which typically offers a discounted price per night compared to the standard nightly rate.

Wi-Fi, short for Wireless Fidelity, is a technology that allows electronic devices to connect to a wireless local area network (WLAN), typically using the 2.4 GHz or 5 GHz radio frequency bands. Wi-Fi enables devices such as smartphones, laptops, tablets, and smart home devices to access the internet and communicate with each other wirelessly within a certain range of a Wi-Fi access point or router.

Windows Updates refer to regular software updates provided by Microsoft for the Windows operating system. These updates include patches, fixes, security enhancements, and new features designed to improve the performance, stability, and security of Windows-based computers.

Work orders in hotels refer to requests or instructions generated by hotel staff or management to address various maintenance, repair, or service tasks within the property. These work orders help streamline operations, ensure timely resolution of issues, and maintain the overall functionality and appearance of the hotel.

eXtensible Markup Language XML is commonly used for data interchange between different software systems, databases, and web services. It provides a common syntax for representing structured data, making it easier to exchange information between different platforms and applications.

Statistic from the first of the current year to the current date.

Yield management in the hotel industry is a dynamic pricing strategy for maximizing revenue from a fixed, time-limited inventory, such as hotel rooms. It's based on understanding and predicting consumer behavior to influence future hotel guests and generate maximum revenue per available room (RevPAR). Simply explained, it is when the hotel adapts its pricing based on its occupancy rate, local events and competition rates.

Zoho Assist is the application that Visual Matrix Client Experience team uses to remotely connect to its clients computers. The application establish a secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers with ease. Visual Matrix does not use any other application.