The "Account Details" section in the city ledger displays information about invoices, including specific folio details within each invoice, and indicates if any payments have been applied to the invoice. It's important to note that only invoices with remaining balances will appear here. Once the invoice is paid in full, it will be moved to the Invoice History section.

An accounting code is a unique identifier assigned to different financial transactions or elements within an accounting system. It helps categorize and track transactions according to specific criteria, such as type of expense, revenue source, department, or project. Accounting codes facilitate the organization, analysis, and reporting of financial data within an organization's accounting framework.

Accounting periods are specific time intervals (e.g., monthly, quarterly, annually) during which financial transactions are recorded and financial statements are prepared. They help businesses track performance and comply with reporting standards.

ADR (Average Daily Rate) is a hotel industry metric that calculates the average revenue earned per occupied room. It's determined by dividing total room revenue by the number of rooms sold (occupied) during a specific period. For example, if a hotel generated $10,000 in room revenue, and sold 100 rooms during that same period, the ADR would be $10,000 divided by 100 which equals $100.

Advance deposits are accounts payable found in the city ledger. When a guest pays a deposit prior to registration, the hotel incurs an account payable to the guest for services to be rendered in the future. Advance deposits from all guests are collected in a common advance deposit account. This amount is then transferred back to the guest's front-office account (folio) upon check-in.

An Aging Report is a financial document that provides a summary of outstanding accounts receivable balances categorized by the length of time the invoices have been outstanding. It typically divides accounts receivable into different aging buckets based on the number of days past due, such as current, 30 days past due, 60 days past due, 90 days past due, and so on.

An antivirus is a software designed to detect and remove malicious softwa​​​​​re from computers and devices, protecting them from viruses, worms, spyware, and other threats.

ARP is the process that defines which IP addresses are bound to which MAC address. This list of address translations is referred to as an ARP Table, and each computer maintains its own table. An incorrect entry in the ARP table can prevent one machine from communicating with another. Some routers, particularly a Nomadix (commonly used in hotels to provide internet access to their guests), can wreak havoc on ARP tables across a LAN. This is by design, and devices like these should not be used by the hotel’s business computers.

Guests checking into the hotel for their stay. It's the process of guests arriving at the hotel, completing check-in procedures, and being assigned rooms for their accommodation.

Night audit is a nightly process in hotels to reconcile financial transactions, ensure accuracy in accounting records, and prepare for the next day's operations.

Refers to the approval given by a cardholder's bank to proceed with a transaction, such as a purchase or withdrawal, using a credit or debit card. This process verifies that the cardholder has sufficient funds or credit available to complete the transaction.

Availability in hotels refers to the number of rooms that are vacant and ready for occupancy at a given time. It indicates the capacity of the hotel to accommodate guests without overbooking. Availability is crucial for hotel management to ensure efficient room allocation, maximize occupancy rates, and meet the demands of potential guests. It is often managed through reservation systems, which track bookings, cancellations, and room inventory in real-time to provide accurate availability information to guests and hotel staff.

A balance refers to the amount of money remaining in an account after all debits and credits have been accounted for. It represents the net result of transactions and reflects the current financial status of the account. Balances can be positive (indicating surplus funds) or negative (indicating a deficit or debt).

Base rates (previously known as "default rates") show automatically for any dates not covered by tier or peak rates. They are in place for every date to have a minimum rate.

A credit card batch report is a document that summarizes all credit/debit card transactions processed by a merchant within a specific time period, typically a day. It provides details such as the total number of transactions, total sales amount, refunds, voids, and any adjustments made.

Is a third-party intermediary that facilitates the processing of credit card payments between merchants and payment processors or acquiring banks. These broker services typically offer software or platforms that allow merchants to accept credit card payments online, in-store, or through mobile devices. They handle the encryption, transmission, and authorization of payment data securely, ensuring compliance with industry standards such as PCI DSS (Payment Card Industry Data Security Standard)

Web browsers like Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge are software applications used to access information on the World Wide Web.

BWR (Best Western Rewards) is a loyalty program offered by the Best Western hotel chain. It allows members to earn points for their stays at Best Western properties, which can then be redeemed for free nights, room upgrades, gift cards, and other rewards.

A hotel call accounting interface tracks and manages telephone usage within the establishment. It facilitates guest billing, departmental billing, call logging and reporting, integrates with PBX systems.

Cendyn is a catalyst for digital transformation in the hospitality industry to drive profitability and guest loyalty through an integrated technology platform that aligns revenue, eCommerce, distribution, marketing, and sales teams with centralized data, applications, and analytics, so they can capture more demand and accelerate growth. Simply said, it is a CRM application that has an API interface with Visual Matrix.

A charge refers to a financial transaction where a customer incurs an expense or owes money to a business or service provider in exchange for goods or services rendered.

Check out" typically refers to the process where a guest leaves a hotel or other accommodation after completing their stay. During check out, the guest settles any outstanding bills, returns keys or access cards, and formally concludes their stay.

Check-in" refers to the process where a guest arrives at a hotel or other accommodation and registers their arrival. During check-in, guests provide personal information, such as identification and payment details, and receive room keys or access cards. Hotel staff may also provide information about hotel amenities, policies, and local attractions during this process.

Chilkat's email component provides a comprehensive set of tools for developers to incorporate email functionality into their applications, whether it's for sending transactional emails, processing incoming messages, or implementing email-based features.

Chrome, developed by Google, is a fast and popular web browser known for its minimalist design, efficient tab management, extensive extension ecosystem, and strong security features like automatic updates and sandboxing. It also offers seamless syncing across devices, robust developer tools, and privacy controls such as incognito mode.

The city ledger is the collection of accounts belonging to non-registered guests. This is distinct from the Guest Ledger, which is the collection of accounts receivable for guests who are currently registered. The vast majority of accounts in the city ledger are accounts receivable, exception is for the advance deposit account which is an account payable. Instead of billing separately for each individual service that the hotel provides, the charges are accumulated in the company's city ledger account. The hotel then periodically sends the bill to the company.

A Channel Manager is a platform connected to the PMS that will connect the hotel to hundreds of online distribution channels in real-time. Visual Matrix is interfacing with BW, Vertical Booking, SiteMinder, SynXis, TravelClick, InnLink and Windsurfer.

CMD Prompt," short for Command Prompt, is a command-line interpreter application available in Windows operating systems. It provides users with a text-based interface to interact with the system using commands. Users can execute various tasks such as navigating the file system, running programs, managing files and directories, configuring system settings, and performing troubleshooting tasks

enRoute was a credit card issued by Air Canada until 1992, when the airline sold its credit card division to Diners Club. The card was developed only for Air Canada transactions, but over time, the card was expanded into a more general credit card for business travellers, being accepted by hotels, restaurants, and other merchants. It offered such features as in depth transaction details and sorting of expenses by category. In 1989, enRoute card became the first credit card to earn its cardholders Aeroplan miles with their purchases. In 1992, Air Canada sold the enRoute card business to Diners Club.

A folio is an account showing charges or payments made during a guest's stay. An Open Folio is a guest account that allows the guest to check-out with an outstanding balance. For example, phone calls, minibar, laundry services, room service, valet, etc. anything that is billed to your room. In Visual Matrix, there is a difference between a Folio and an Invoice. Although both mean the same, an Invoice is used in the Accounting City Ledger side and is what is send to an city ledger account owner. An invoice can include one or multiple folios.

A Fractional Ownership Hotel means a facility providing overnight visitor accommodations where at least some of the guestrooms (units) within the facility are owned separately by multiple owners on a fractional time basis. A fractional time basis means that an owner receives exclusive right to use of the individual unit for an interval of not less than two (2) months and not more than three (3) months per year and each unit available for fractional ownership will have multiple owners.

An easy way to understand how IP address classes are broken down is to think of octets 1 - 4 as a.b.c.d. An IP address is further separated into two parts, the Network ID and the Host ID. In a way, the Network ID can be thought of as the street address, and the Host ID as the apartment or suite number.

This separation is facilitated by the use of a Subnet Mask. The Subnet Mask tells the computers, and all the other devices on the network, which octets define the Network ID and which define the Host ID. In the basic application, the subnet mask is represented as either 255 or 0, with 255 meaning that the octet is part of the Network ID, and 0 means that the octet is part of the Host ID. A Class A network has a subnet mask of 255.0.0.0, signifying that only the 1st octet is the Network ID, and the other 3 make up the Host ID. This makes for very few networks, but each has a large number of potential hosts. On the other side of the scale, a Class C network has a subnet mask of 255.255.255.0, signifying that the first 3 octets make up the Network ID, and the 4th octet is the Host ID, which makes for a large number of networks with relatively few potential hosts (254 potential hosts on a class C network, compared to 16,777,214 on a class A network). Class A networks are identified by the first octet, which ranges from 1 to 126 (127 is reserved for another use). Class B networks are identified by the first two octets, the first of which ranges from 128 to 191. Class C networks are identified by the first three octets, the first of which ranges from 192 to 223. 224 and above are also reserved for another purpose.

Mastercard Maestro is a brand of debit cards and prepaid cards owned by Mastercard that was introduced in 1991. Maestro is accepted at around fifteen million point of sale outlets in 93 countries. Maestro cards can only be used as debit cards, meaning they only have access to the funds on the owner's bank account. A Mastercard, on the other hand, can be issued as a debit card or a as a credit card, where purchases made on the card are billed to the customer at the end of the month.

Statistic from the first of the current month to the current date.

The % of base compares the current ADR to the base rate ADR applicable at that moment.

Formula: [(ADR for the day) divided by (the applicable base rate at the moment of the reservation) x 100].

The % of tier compares the current ADR to the tier rate ADR applicable at that moment.

A public IP address is an IP address that is accessible over the internet. A private IP address is not valid on the Internet, and therefore is only accessible on private networks. Private IP addresses come from reserved blocks in Class A, B, and C ranges. These are 10.x.y.z, 172.16.y.z - 172.31.y.z, and 192.168.y.z, respectively. Regardless of the Class these IP addresses technically belong to, they are typically implemented with Class C subnet masks (255.255.255.0). As stated before, private IP addresses are not valid on the Internet, which plays an important role in network security.

The REVenue Per Available Room can be calculated by:

- multiplying the hotel's Average Daily Room Rate (ADR) by its Occupancy Rate (aka the number of rooms available for sale in the time period).

- dividing the hotel's total guest room revenue by the room count and the number of days in the period being measured.

- dividing the hotel's total guest room revenue by the total number of rooms available in the hotel (rooms out of order included or not).

Routers are devices that can not only perform the function of a switch but can also send data to other networks. They also have multiple ports, except a router will have at least one port (referred to as a WAN or Internet port) whose sole task is to pass traffic to remote networks. The other ports are referred to as LAN ports and are the ports that perform the same function as a switch. In addition to that, routers also act as a firewall, because they also translate private IP addresses to public IP addresses. In fact, it is this basic function that makes a router a far more superior firewall than any software firewall, so long as the most basic security precautions are taken.

There is no one set factor for determining how much a hotel room will cost. Rather, hotel pricing is determined by any combination of the following factors: location, seasonality, demand, star rating, amenities, value of services and other hotel competition. In Visual Matrix, a Season is a period with a set of rates. Each season would either have a different base rate (aka rack rate). For our Best Western users, a new season can be created for a short time (couple days) to apply specific guarantee or cancellation policies through the BW 2Way.

Statistic from the first of the current year to the current date.

Zoho Assist is the application that Visual Matrix Client Experience team uses to remotely connect to its clients computers. The application establish a secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers with ease. Visual Matrix does not use any other application.