**Glossary and Common Acronyms (Index) - Visual Matrix MOP
Within MOP, there exist broad terms, and in certain instances, generic terms. This design choice is attributed to the platform catering to various brands, and meticulous efforts have been taken to maintain easily recognizable terms and abbreviations across the system. Additionally, abbreviations are employed in MOP to accommodate the limitations on characters when describing an icon and/or task.
C
D
F
G
H
I
L
M
N
O
R
P
S
T
U
V
C
CA (Common Area)
This is used to describe workspaces used by the hotel's staff (offices, laundry) or areas in the hotel used by the guest (lobby, pool). This abbreviation is usually found when assigning a maintenance-related task.
CAPM (Common Area Preventive Maintenance)
Refers to the routine inspection and upkeep of shared property areas—such as lobbies, hallways, and fitness centers—to proactively identify and address maintenance issues before they become costly or disruptive.
Clean Status
An update sent from MOP to the PMS when a task is marked as Finished or Verified, depending on the system setup.
CNT (Count)
This abbreviation is found on the RA (Room Attendant) Average Times report.
CSV (Comma Separated Value)
Is used as an option when reviewing MOP Reports. It is a term used when a file is downloaded/saved that uses plain text and uses commas to separate the text. It allows for better organization of data and ease in exporting to another spreadsheet or database.
D
DC (Deep Clean)
Is used to describe a task that requires extensive cleaning in a guest room or other area of the hotel.
Default Maintenance
This status is set in the user profile to designate a default maintenance person. When someone, such as a room attendant, creates a work order, it is automatically assigned to the default person, ensuring the task is addressed promptly without waiting for a manager to assign it.
Disinfect Clean
A room status triggered by a feature flag, requiring extra sanitation procedures. Often used for rooms recently checked out.
A room status triggered by a feature flag, requiring extra sanitation procedures. Often used for rooms recently checked out.
DND (Do not Disturb)
Is a status used to indicate that a room, area, or individual should not be interrupted or entered, typically to respect privacy or ensure quiet during certain periods.
Due Out
A cleaning task type assigned when a guest is expected to check out today.
A cleaning task type assigned when a guest is expected to check out today.
Duty
Is a term that is used to indicate a level of work/service provided when creating/performing a task. It is commonly found when assigning housekeeping-related tasks/duties such as a Checkout, Stayover, Due Out, etc.
F
Finished
A task status meaning the cleaning has been completed but may not yet be inspected. Depending on the PMS configuration, this can also trigger updates (e.g., Clean status).
A task status meaning the cleaning has been completed but may not yet be inspected. Depending on the PMS configuration, this can also trigger updates (e.g., Clean status).
Full Clean
A deep cleaning task assigned every 3rd night (or multiple of 3) of a guest’s stay or after checkout, depending on settings.
G
GI (Guest Interactive)
Is the ability to communicate to guests using texting.
H
HDHKPR (Head Housekeeper)
Is referenced as the individual that oversees the Housekeeping Department/Team. Otherwise known as the Housekeeping Supervisor.
HVAC (Heating, Venting, and Air Conditioning)
The system that is used at the hotel or other facilities. Usually used to address large spaces or buildings as a whole.
I
Integrated (vs Non-Integrated)
"Integrated" means that MOP is interfaced with a PMS (Property Management System).
Integration
The connection and communication setup between MOP and a PMS (e.g., Visual Matrix, Skytouch, SynXis) allowing for automatic data sharing.
L
L&F (Lost and Found)
Refers to the process of logging, storing, and managing items that guests or staff have misplaced on the property, ensuring they are tracked and returned when possible.
M
Maint (Maintenance)
Can be used to reference a staff member or a task to be performed.
N
Non-Integrated (vs Integrated)
"Non-Integrated" means that MOP is not interfaced with a PMS (Property Management System).
Notification Level
This status is set in the user profile, with a level between 1 and 5 selected. Any maintenance task at or above the assigned level will trigger a notification to the user.
O
OHIP
Refers to Oracle Hospitality Integration Platform (OHIP), a cloud-native solution that centralizes interface capabilities into a unified platform, simplifying integration with Oracle Hospitality Cloud. OHIP integrates with VM MOP.
Out-of-Order Room
A room marked as unavailable in the PMS due to maintenance or other reasons. These rooms are typically excluded from task imports.
R
RA (Room Attendant)
Is the staff member that is utilized primarily to clean the guest room.
Real-Time Update
A system action where information is transmitted immediately between the PMS and MOP (e.g., new reservations sent from Skytouch to MOP without delay).
REC (Recurring)
Is utilized to describe a task that will be completed with a pre-set frequency.
Recurring Task
A housekeeping recurring task refers to regular and repetitive duties that are essential to maintaining the cleanliness, order, and overall upkeep of a living space. These tasks often include activities like cleaning, tidying, and organizing on a frequent basis to ensure a comfortable and sanitary environment.
Refresh
A light cleaning task typically used for in-house guests who are staying more than one night.
Reservation ID
A unique identifier for each booking, used to track and update reservations in both MOP and the PMS.
RI (Room Inspections)
Refers to the process of evaluating a hotel room's cleanliness, condition, and readiness—typically after housekeeping has completed service—to ensure it meets brand standards before it is made available to guests.
Room Status
The current condition of a room in the PMS or MOP (e.g., Dirty, Clean, Ready). Different systems may interpret these statuses slightly differently.
P
PDF (Portable Document Format)
Is used as an option when reviewing MOP Reports. The format would be a "read-only" document and keeps the data format intact.
PM/Prev Maint (Preventive Maintenance)
Is used based upon hotel upkeep (including guest rooms) and is founded upon the premise of performing tasks proactively versus reactively.
PMS Inspected Setting
A property-level configuration in the PMS that determines whether room updates follow a two-status (Dirty/Clean) or three-status (Dirty/Clean/Ready) model.
PTAC (Packaged Terminal Air Conditioner)
Is used to provide heating and cooling to small locations, most commonly in the guest room.
S
See Notes
MOP covers many aspects in regard to hotel cleaning and maintenance tasks. There are times when assigning the duty as "See Notes" provides more clarity to the intent of the assigned task.
Self-Verification
A property configuration where attendants are allowed to verify their own tasks, often bypassing supervisor inspection. Affects what updates are sent to the PMS.
SPH
Refers to SynXis Property Hub, one of the PMS systems that VMMOP integrates with.
T
Task
A cleaning or maintenance duty assigned to a room, such as Refresh, Full Clean, Due Out, or Checked Out.
Timed Function
A scheduled background process that runs every few minutes (typically every 5–15 minutes) to send or receive data between MOP and a PMS.
Turn Down
“Turn Down” is one of the tasks listed under Housekeeping.
The primary responsibility of a turndown attendant is to prepare guest rooms for the evening. This typically involves 'turning down' the bed linens, fluffing pillows, and sometimes placing a chocolate or small treat on the pillow. It's a way of signaling to the guest that their comfort is the hotel's priority.
U
Unassigned Task
A task imported into MOP that is not yet linked to a specific user or room attendant. These can be manually assigned in MOP.
V
Verified
A task status in MOP indicating the work has been checked (either by a supervisor or, in some setups, the attendant themselves). This status often triggers updates to the PMS.
Verified with DND
When a guest has displayed the DND (Do Not Disturb) sign, preventing a room attendant or maintenance person from completing an assigned task, the supervisor will select this verified status to confirm that the DND sign was indeed in place, and as a result, the task could not be completed.
Verified with Corrections
When a supervisor has verified a task but identified the need for corrections, they will choose a verified status that acknowledges the task's completion while indicating that adjustments were necessary.
Verify By
This is a status established in the user profile. If "Self" is selected, it indicates that the user has the authority to review their own work. Once the task is completed, it will be immediately marked as Verified. If "Super" is chosen, the user does not have verification authority, and the completed task will still require verification by a supervisor.
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