Guest Survey Interface

Guest Survey Interface

If you are working with a Customer Experience Management company (like Medalia), you can activate an interface that will send them automatically information on your check outs every night. Once setup, you can also trigger a manual export or download a copy of the data. The export is a csv file send by email.

What does the export includes?

The export will include:
- Guest first and last name.
- Email,
- Check In and Check Out date,
- Your property name,
- The Visual Matrix Reservation number,
- The Room number they stayed in,
- Their phone number,
- The status of their reservation.



Setup the export

To do the export, you will need the setup about the Server to send the information to: FTP Server address, Port, Username and Password.
Check the box if you want to enable the automatic export every night.


This setup is done by the VM Implementation Team.

Trigger a manual export or download the data

Choose the audit date and click Export (FTP data will have to be setup) or click Download the download the csv file.



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