Report a Lost and Found Item(s) (Cloud) 🎥
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Reporting lost and found items helps ensure guest belongings are documented, tracked, and returned appropriately. Proper reporting improves guest satisfaction, supports liability records, and helps housekeeping and front desk teams manage property items efficiently. This article explains how to report lost and found items in Visual Matrix Cloud.
Visual Matrix Cloud includes a basic Lost & Found feature. Properties using MOP can take advantage of a more advanced Lost & Found workflow with enhanced tracking and mobile access.
Path: Housekeeping > Lost & Found
Instructions
Housekeeping staff use the Lost & Found function to record items discovered in guest rooms or public areas so they can be tracked until claimed or processed.
1. Select whether the item was found in a public area or a guest room.
2. Based on your selection:
- If public area is selected, enter the name of the location where the item was found.
- If guest room is selected, choose the room number. The system will display information from the last reservation associated with that room.
3. Enter the item name(s) and a description. You can record up to four items in a single report.
4. Select the room attendant who found the item, then select your name in the Report Filed By field.
To appear in the Item Found By list, a user must have a Visual Matrix user account assigned to the Housekeeping department.
5. Click Save to record the lost and found entry.
Still Need Help With This Topic?
Ask Yourself:
- Did you select the correct room or public area when reporting the item?
- Did you include enough item details to identify it later?
- Did you select the correct housekeeper and report filer?
Support May Ask You:
- Which room or area the item was found in
- The item descriptions entered
- Who found the item and who filed the report
- Screenshots of the Lost & Found screen, if available