Report a Lost and Found Item(s) (Cloud) 🎥
Reporting lost and found items helps ensure guest belongings are documented, tracked, and returned appropriately. Proper reporting improves guest satisfaction, supports liability records, and helps housekeeping and front desk teams manage property items efficiently. This article explains how to report lost and found items in Visual Matrix Cloud.
Visual Matrix Cloud includes a basic Lost & Found feature. Properties using MOP can take advantage of a more advanced Lost & Found workflow with enhanced tracking and mobile access.
Path: Housekeeping > Lost & Found
Instructions
Housekeeping staff use the Lost & Found function to record items discovered in guest rooms or public areas so they can be tracked until claimed or processed.
1. Select whether the item was found in a public area or a guest room.
2. Based on your selection:
- If public area is selected, enter the name of the location where the item was found.
- If guest room is selected, choose the room number. The system will display information from the last reservation associated with that room.
3. Enter the item name(s) and a description. You can record up to four items in a single report.
4. Select the room attendant who found the item, then select your name in the Report Filed By field.
To appear in the Item Found By list, a user must have a Visual Matrix user account assigned to the Housekeeping department.
5. Click Save to record the lost and found entry.
Still Need Help With This Topic?
Ask Yourself:
- Did you select the correct room or public area when reporting the item?
- Did you include enough item details to identify it later?
- Did you select the correct housekeeper and report filer?
Support May Ask You:
- Which room or area the item was found in
- The item descriptions entered
- Who found the item and who filed the report
- Screenshots of the Lost & Found screen, if available
Related Article(s)
Related Articles
Claim Lost and Found Item(s) (Cloud) 🎥
? Watch Video When an item that was previously reported as lost and found is reclaimed by a guest or authorized party, you record a claim in Visual Matrix Cloud to close out the item and update the property’s records. Properly claiming items helps ...Benefits of Using Lost & Found for Front Desk Staff (MOP)
The Lost & Found feature in MOP helps Front Desk staff quickly document, track, and manage guest belongings that are reported missing or turned in by employees. Using Lost & Found improves communication between departments, helps resolve guest ...Assign Housekeeping Supply Item to Room Types (Cloud) 🎥
? Watch Video Assigning housekeeping supply items to room types in Visual Matrix Cloud lets your property define how many units of a given supply are used for different types of rooms during a cleaning event. This setup supports accurate tracking of ...Record Potential Guest Regret (Cloud) 🎥
? Watch Video When a potential guest decides not to complete a booking, that decision is called a “regret.” Recording regrets (for example: price too high, date unavailable, changed plans) gives your team insight into common objections and helps ...View Guest Text Requests (Cloud)
Guest text requests are messages sent by guests through the Visual Matrix Guest Texting feature—used to ask questions, request services, report issues, or communicate needs during their stay. This tool helps your team stay informed of guest ...