Claim Lost and Found Item(s) (Cloud) 🎥
When an item that was previously reported as lost and found is reclaimed by a guest or authorized party, you record a claim in Visual Matrix Cloud to close out the item and update the property’s records. Properly claiming items helps housekeeping and front desk teams maintain accurate accountability and supports secure handling of guest belongings. This article explains how to claim lost and found item(s) in Visual Matrix Cloud.
Visual Matrix Cloud includes a basic Lost & Found feature. Properties using MOP can take advantage of a more advanced Lost & Found workflow with enhanced tracking and mobile access.
Path: Housekeeping > Lost & Found > Search (toolbox on the right)
Instructions
The claim process links a recorded lost and found item to the person who is retrieving it, ensuring accurate tracking and documentation.
1. Click Search to open the search window for locating a lost and found item.
2. (Optional) Use the available filters to narrow the list of items, or leave all fields blank to view the full list.
3. Click Refresh to display the matching lost and found items.
4. Locate the lost and found item you want to claim, then double-click it to open the record.
5. In the Claimed By field, select the staff member completing the claim.
6. (Optional) Enter comments to document how the item was claimed or handled.
7. Click Claim to record the claim and close the lost and found entry.
Still Need Help With This Topic?
Ask Yourself:
- Did I select the correct lost and found item?
- Did I verify claimant identity before recording the claim?
- Did I enter meaningful claim comments for future reference?
Support May Ask You:
- Which item was claimed
- Who claimed the item
- Any comments entered during the claim
- Screenshots of the Lost & Found screen if needed
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