View Guests Text(s) Request(s) (Cloud)

View Guests Text(s) Request(s) (Cloud)

This feature goes with the Guest Texting feature.


This section displays a comprehensive list of all text messages sent to and received from guests using the guest texting feature. It also provides information about the status of each text message.
Path: Front Office > Supervisor > Guest Texts

1. Search for guest texts using any optionally available filters:
- by the Status of the request: pending, in process, or filled.
- by name: first name, last name or event name (if the user is part of a group). The "Search For" field will released if one of those choices is used.
- by department to whom the text is dedicated: engineering/maintenance, front office, housekeeping, management, reservations or supervisor.
- by date/period the text was received.



2. Click Refresh to view the results or Print.




    • Related Articles

    • Change the Status of Guests Text(s) Request(s) (Cloud)

      Each time a text message is received by a guest, it will be displayed within the reservation record. Additionally, all text messages can be monitored and tracked from the Supervisor Guest Texts section of the hotel's management system. This feature ...

    • Add Res (Individual Reservation) – Every Field Explained (Cloud) 🎥

      ? Watch Video The Add Res form is the most complete way to create and manage an individual reservation in VM Cloud. While BookRes is designed for speed, capturing only the essential information (guest name, rate, room type, etc.) to create a ...

    • Guest Texting Overview (Cloud) 🎥

      ? Watch Video Guest Texting is a free feature in Visual Matrix that opens a new channel of communication allowing you and your guests to connect before, during and even after their stay. Guest texting is available in the Visual Matrix Desktop and ...

    • Setup Guest Texting Options (Cloud)

      The orignal setup of texts is explained step by step by the Visual Matrix Partner Experience team when activating the interface. Path: Management > Interfaces > SMS Communication 1. Allow Guest Texting: this will enable the possibility for clients to ...

    • Setup Guest Texting Custom Responses (Cloud)

      This feature is only available in VM Cloud. Instead of responding with the default response when a guest sends a text, this option can be setup to send specific messages that will be triggered by specific words. Path: Management > Interfaces > SMS ...