Opt Guest Into Text Messaging (Cloud)

Opt Guest Into Text Messaging (Cloud)


Opting a guest into Guest Texting opens a communication channel via SMS throughout their stay. This allows the hotel to send timely notifications and receive guest requests—all directly through the reservation screen (in both Add Res and BookRes modes).
Path: Front Office > Reservations > Add Res/BookRes
Idea
Always confirm the guest’s phone number and their consent to send text messages—this respects privacy and avoids messaging errors.

In AddRes

As you create the reservation, check the Text Message box to opt the guest into SMS texting.


In BookRes (Page 2)

When completing the reservation details, check the Text Message box to enroll the guest.


Still need help with this topic?

Ask Yourself:
  1. Did I check the Text Message box during reservation creation?
  2. Was it in AddRes or BookRes, depending on where I was booking?
  3. Do I have guest consent and a valid phone number on file?
Support May Ask You:
  1. Which reservation were you updating (guest name/confirmation number)?
  2. Were you using AddRes or BookRes?
  3. Did you check the Text Message box?
  4. Is the guest’s phone number entered correctly?
  5. Did the guest receive a test or any welcome message?
  1. Guest Texting Overview (Cloud)
  2. Send Reminder Pre-Check-In Text to Guest (Cloud)
  3. FAQ - Front Office / Reservations