Send Guest Reminder/Pre-Check-In Text (Cloud)
This feature is available only in Visual Matrix Cloud with the Guest Texting feature enabled.
Sending a reminder or pre-check-in text helps improve guest satisfaction by letting them confirm arrival details, reduce no-shows, and prepare ahead of time. With just a few clicks, you can send pre-arrival text communications automatically or manually.
Path: Front Office > Supervisor > Send Reminder
Only users with access to the Supervisor menu can send reminder or pre-check-in texts. If you don’t see this option, check your user role permissions or contact your property administrator.
Instructions
1. By default, the reminder date matches the Number of Days in advance configured in Guest Texting settings. You can change this date to any day of your choice if you want to send reminders earlier or later.
2. Click Send Reminder. The system will send the pre-check-in text to all guests with reservations that match the selected date.
3. After clicking Send Reminder, a green confirmation message will appear: “Guest arrival reminder sent successfully.” This indicates the pre-check-in text was delivered to all selected guests.
Still Need Help With This Topic?
Ask Yourself:
- Is Guest Texting enabled on your property?
- Have you set the “Number of Days in advance” for automatic reminders?
- Are guests opted in to receiving text messages?
- Do you have the permissions to access the Supervisor → Send Reminder screen?
- Did the guest’s mobile number appear correctly in the reservation record?
Support May Ask You:
- What reservation date and guest name are you testing with?
- What date did you set for sending the reminder?
- Did you receive any error message when trying to send the reminder?
- Is the guest’s phone number properly formatted (country code, digits)?
- Can you share a screenshot of the “Send Reminder” screen showing the date field and Send button?
Related Articles
View Guest Text Requests (Cloud)
Guest text requests are messages sent by guests through the Visual Matrix Guest Texting feature—used to ask questions, request services, report issues, or communicate needs during their stay. This tool helps your team stay informed of guest ...Update/Complete Guest Texts Requests (Cloud)
The Guest Texting feature allows your property to receive and manage SMS messages sent by guests. These incoming messages appear as guest text requests, which your team can review, update, and complete directly within Visual Matrix Cloud. Updating ...Check and Understand the SMS Log (Cloud)
The SMS Log in Visual Matrix Cloud keeps a record of every text message sent from your PMS using the VM Guest Texting feature through Twilio. Whether it’s a reservation reminder, a welcome message, guest communication, or even staff communication (if ...Send Internal/Employee Texts using the Guest Texting Feature and Twilio (Cloud)
This feature is only available in the Cloud version. This option is to use your Guest Texting interface to send employees internal texts (Housekeeping, Maintenance, and Management) through Twilio instead of email. Path: Management > Interfaces > SMS ...Guest Texting Overview (Cloud) 🎥
? Watch Video Guest Texting is a free feature in Visual Matrix that opens a new channel of communication allowing you and your guests to connect before, during and even after their stay. Guest texting is available in the Visual Matrix Desktop and ...