Send Guest Reminder/Pre-Check-In Text (Cloud)
This feature is available only in Visual Matrix Cloud with the Guest Texting feature enabled.
Sending a reminder or pre-check-in text helps improve guest satisfaction by letting them confirm arrival details, reduce no-shows, and prepare ahead of time. With just a few clicks, you can send pre-arrival text communications automatically or manually.
Path: Front Office > Supervisor > Send Reminder
Only users with access to the Supervisor menu can send reminder or pre-check-in texts. If you don’t see this option, check your user role permissions or contact your property administrator.
Instructions
1. By default, the reminder date matches the Number of Days in advance configured in Guest Texting settings. You can change this date to any day of your choice if you want to send reminders earlier or later.
2. Click Send Reminder. The system will send the pre-check-in text to all guests with reservations that match the selected date.
3. After clicking Send Reminder, a green confirmation message will appear: “Guest arrival reminder sent successfully.” This indicates the pre-check-in text was delivered to all selected guests.
Still Need Help With This Topic?
Ask Yourself:
- Is Guest Texting enabled on your property?
- Have you set the “Number of Days in advance” for automatic reminders?
- Are guests opted in to receiving text messages?
- Do you have the permissions to access the Supervisor → Send Reminder screen?
- Did the guest’s mobile number appear correctly in the reservation record?
Support May Ask You:
- What reservation date and guest name are you testing with?
- What date did you set for sending the reminder?
- Did you receive any error message when trying to send the reminder?
- Is the guest’s phone number properly formatted (country code, digits)?
- Can you share a screenshot of the “Send Reminder” screen showing the date field and Send button?
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