Change the Status of Guests Text(s) Request(s) (Cloud)
Each time a text message is received by a guest, it will be displayed within the reservation record. Additionally, all text messages can be monitored and tracked from the Supervisor Guest Texts section of the hotel's management system. This feature allows hotel staff to maintain a record of guest communications and respond promptly to any inquiries or requests received via text messages, enhancing the overall guest experience and customer service.
Path: Front Office > Supervisor > Guest Texts
2. Change the status of the text request from the "Status" field:
- Pending -> In Progress
- In Progress -> Filled
- Pending -> Filled
- In Progress -> Pending
The Clerk ID, Filled date, and time will be completed automatically.
Once filled, a request cannot be changed back to In Progress or Pending.
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