View Special Requests (Cloud) 🎥

View Special Requests (Cloud) 🎥

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Special requests help your team stay aware of important guest needs, follow-up actions, and service expectations. The Special Requests screen lets you filter, review, and print all pending or completed requests so departments can work efficiently and ensure nothing is overlooked.
Path: Front Office > Supervisor > Special Requests


Generating the Report

1. Use the filters at the top of the screen to generate a list of special requests based on status, search criteria, department, or date range.
  1. Request Status: Filter by All, Pending, In Process, or Filled.
  2. Search By: Choose how to look up requests (Guest Name, Event Name, Room Number, etc.).
  3. Search For: Enter the matching value based on the Search By field.
  4. Department: View requests assigned to a specific department.
  5. Start Date/End Date: Narrow requests by the date they were created.


2. After adjusting your filters, click Refresh to update the list and Print to generate a printed copy.


Understanding the Report

The Special Requests report displays all requests matching your filters, helping you identify pending work, follow up on completed tasks, and maintain a clear service record.

Request Details
  1. Request Date: Date the request was created.
  2. Status: Current status (Pending / In Process / Filled).
  3. Clerk (Completion): Staff member who completed the request.
  4. Filled Date: Date the request was completed.
  5. Filled Time: Time the request was completed.

Guest & Reservation Information
  1. Guest Name: Guest associated with the request.
  2. Status (Reservation Status): Guest’s reservation status, such as IN or GTD.
  3. Room #: Room tied to the request.

Request Description
  1. Request: Description of what the guest requested.

Department & Staffing
  1. Clerk: Staff member who created the request.
  2. Entered Date: Date the request was entered.
  3. Department: Department responsible for completing the request.

Action Column
  1. View (Eye Icon): To open the guest reservation.



Tips & Use Cases

Tips
  1. Refresh the list after applying filters to ensure the most current information.
  2. Filter by Department during shift changes to quickly review tasks for your team.
  3. Use date ranges to track completed requests during audits or follow-ups.
Use Cases
  1. Housekeeping: Review all pending room-preference or cleaning-related requests.
  2. Front Desk: Track guest amenities, follow-up calls, or billing-related notes.
  3. Maintenance: Pull all repair requests added within a specific date range.

Still Need Help With This Topic?

Ask Yourself:
  1. Did I set the correct filters (status, dates, department)?
  2. Did I press Refresh to update the list?
  3. Am I searching for a request assigned to another department?
Support May Ask You:
  1. Which filter options were selected?
  2. What request status were you expecting to see?
  3. Is the missing request linked to a guest, room, or department not included in the filter set?