View Special Requests (Cloud) đŸŽ„

View Special Requests (Cloud) đŸŽ„

đŸŽ„ Watch Video
Special requests help your team stay aware of important guest needs, follow-up actions, and service expectations. The Special Requests screen lets you filter, review, and print all pending or completed requests so departments can work efficiently and ensure nothing is overlooked.
Path: Front Office > Supervisor > Special Requests


Generating the Report

1. Use the filters at the top of the screen to generate a list of special requests based on status, search criteria, department, or date range.
- Request Status: Filter by All, Pending, In Process, or Filled.
- Search By: Choose how to look up requests (Guest Name, Event Name, Room Number, etc.).
- Search For: Enter the matching value based on the Search By field.
- Department: View requests assigned to a specific department.
- Start Date/End Date: Narrow requests by the date they were created.



2. After adjusting your filters, click Refresh to update the list and Print to generate a printed copy.


Understanding the Report

The Special Requests report displays all requests matching your filters, helping you identify pending work, follow up on completed tasks, and maintain a clear service record.

Request Details
- Request Date: Date the request was created.
- Status: Current status (Pending / In Process / Filled).
- Clerk (Completion): Staff member who completed the request.
- Filled Date: Date the request was completed.
- Filled Time: Time the request was completed.

Guest & Reservation Information
- Guest Name: Guest associated with the request.
- Status (Reservation Status): Guest’s reservation status, such as IN or GTD.
- Room #: Room tied to the request.

Request Description
- Request: Description of what the guest requested.

Department & Staffing
- Clerk: Staff member who created the request.
- Entered Date: Date the request was entered.
- Department: Department responsible for completing the request.

Action Column
- View (Eye Icon): To open the guest reservation.



Tips & Use Cases

Tips
- Refresh the list after applying filters to ensure the most current information.
- Filter by Department during shift changes to quickly review tasks for your team.
- Use date ranges to track completed requests during audits or follow-ups.

Use Cases
- Housekeeping: Review all pending room-preference or cleaning-related requests.
- Front Desk: Track guest amenities, follow-up calls, or billing-related notes.
- Maintenance: Pull all repair requests added within a specific date range.

Still Need Help With This Topic?

Ask Yourself:
- Did I set the correct filters (status, dates, department)?
- Did I press Refresh to update the list?
- Am I searching for a request assigned to another department?

Support May Ask You:
- Which filter options were selected?
- What request status were you expecting to see?
- Is the missing request linked to a guest, room, or department not included in the filter set?
Complete Special Requests (Cloud)
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