Update/Complete Special Requests (Cloud) đ„
đ„ Watch Video
Special requests are notes entered by staff or guests to communicate specific needsâsuch as housekeeping instructions, maintenance issues, amenity requests, accessibility requirements, or follow-up actions for the front desk. These requests help departments stay organized and ensure that guest expectations are met throughout their stay. From the Special Requests screen, you can review active requests and update their status to In-Process or Filled. When you update or complete a request, Visual Matrix records who performed the action and the exact date and time, helping your team maintain reliable service records and stay aligned across departments.
Path: Front Office > Supervisor > Special Requests
Instructions
1. Apply any optional filters to narrow the list (e.g. by status, date range, department, or guest name).
2. Click Refresh to load the filtered list of requests.
3. Select the request you want to update.
4. Change the Status field to In-Process or Completed.
5. Click Refresh to update the list.
6. The system will display the Clerk ID, Filled Date, and Filled Time recorded for this request.
A requestâs status can be changed at any time. Even after a request is marked as Completed, you can update it back to In-Process or Pending if further action is required.
Still Need Help With This Topic?
Ask Yourself:
- Did you apply filters and click Refresh before double-clicking a request?
- Are you sure the request is still open (status Pending or In Process)?
Support May Ask You:
- Which request were you trying to complete (guest name, room number, request date)?
- What filters did you have active when you updated the status?
- Did any error message appear when completing the request?
- Did the Request log (Clerk ID / Filled Date / Time) update correctly?
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