Complete Special Requests (Cloud) 🎥
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Special requests in a hotel are specific preferences or requirements that guests may have to enhance their stay or accommodate their unique needs. These requests can vary widely depending on the guest's preferences and circumstances.
Path: Front Office > Supervisor > Special Requests
1. Search for special requests using any optionally available filters.
2. Change the status of the guest request from the "Status" field:
- Pending -> In Progress
- In Progress -> Filled
- Pending -> Filled
- In Progress -> Pending
3. If the status changes to Filled, click Refresh to update with the Clerk ID, date, and time the request was completed.
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