Front Office Supervisor Hotel Status (Cloud) 🎥

Front Office Supervisor Hotel Status (Cloud) 🎥

QUICKLINKS: VIDEO | DESKTOP VERSION


The Hotel Status tab is a snapshot of the Statistical Recap for the current day and stats from the previous day. Always click Refresh when opening the page to get the latest data. The page can be printed.
Path: Front Office > Supervisor > Hotel Status.

The Hotel Status is divided in 6 sections:
- Room Sales Current.
- Room Sales Yesterday.
- Operator Deposits.
- Housekeeping Discrepancies.
- Out of Service Rooms.
- Yesterday's Statistical Recap Month to Date (MTD) and Year to Date (YTD) for the current year and the previous one.



Start by clicking Refresh.



Room Sales - Current (Day)

- In House: number of rooms currently in house.
- Arrivals: number of rooms pending to check-in.
- Departures: number of rooms pending to checked out.
- Rooms: number of rooms forecast for the day.
- Early C/O: number of early check-outs for the current audit date.

- Late C/I: number of late check-ins (backdated) after the audit.
- Walk-Ins: number of walk-in done in the current day (reservation and straight check-in).
- Out of Service: number of rooms out of service.
- Comps: number of rooms currently on a complementary rate.

- Occupancy: percentage of rooms divided by the total of available rooms.
- Revenue: hotel’s current revenue for the day.
- ADR (Average Daily Rate): total room revenue divided by the number of rooms rented.
- Revpar (Revenue per available room): the total room revenue expected divided by the total number of rooms (Rooms).



Room Sales - Yesterday

- ADR With Comps: ADR adjusted by rooms occupied without rates.
- Rev Par: revenue per available room.
- Out of Service: number of rooms that were out of service for maintenance requests.
- Comps: number of rooms that were occupied on a complementary rate.
- Revenue Adjusted: total room charge adjustments.

- Occupied: number of rooms occupied.
- No Shows: number of no-show reservations.
- Early C/O: number of rooms that checked out earlier than schedule.
- Late C/I: number of late check-ins (backdated) after the audit.

- Total Rooms: total number of occupied rooms.
- Occupancy: percentage of occupied rooms.
- ADR (Average Daily Rate): total room revenue divided by the number of rooms rented.
- Revenue: yesterday’s daily revenue.



Operator Deposits

The Operator Deposits shows the total revenue posted by method of payment by each hotel personnel for the day.



Housekeeping Discrepancies

The Housekeeping Discrepancies shows discrepancies about the cleaning status of a room between Visual Matrix and what is observed/reported by housekeeping.
For example, if the front desk shows that room 101 is vacant and clean, but housekeeping reports that the room is occupied and dirty.



Out of Service Rooms

Shows every the rooms currently out of service for maintenance related issues, until when and the reason of their maintenance status.



Yesterday's Statistical Recap

The statistical recap takes the information fields from the Current Room Sales and summarizes the information for the current Month to Date and Year to Date.
The Month to Date field will populate with respect to the current month (e.g. the Current MTD is in February, so the Last Year MTD is February of last year).



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