Room Discrepancy Report (Cloud) 🎥
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The Discrepancy Report helps identify room status variations between Front Office records and Housekeeping reports. To populate this report, Housekeeping must have previously entered discrepancy notifications in the system.
Path: Housekeeping > Reports > Discrepancy
Generate report
1. Narrow down the report using the optional available filters (from left to right):
- by choosing for which date(s) you want the report.
- by room number or for all rooms.
2. Click Refresh.
Detailed report
- Date the discrepancy was reported.
- Room number for which the discrepancy was reported.
- Occupancy status that was on record at the Front Desk.
- Occupancy status reported by Housekeeping.
- Condition status that was on record at the Front Desk.
- Condition status reported by Housekeeping.
This feature was primarily designed for larger hotels, particularly full-service ones, to facilitate effective communication between housekeeping and the front desk regarding room statuses. Housekeeping supervisors use it throughout the day to update room cleaning progress, indicating whether rooms are occupied or vacant based on their observations. These updates may result in discrepancies, such as a room marked as vacant in the Front Office but reported as occupied by housekeeping. This alerts the front desk to investigate the situation, potentially due to a guest being mistakenly checked out or a reservation not being updated after a room move.
Another common discrepancy occurs with express checkouts, where a room is due for check-out but hasn't been processed as such. Housekeepers clean the room and report it as vacant. Typically, around check-out time, the front desk runs a discrepancy report to address the rooms on the list and ensure they are handled appropriately.