Room Discrepancy Report (Cloud) 🎥
🎥 Watch Video
The Discrepancy Report helps identify room status variations between Front Office records and Housekeeping reports. To populate this report, Housekeeping must have previously entered discrepancy notifications in the system.
Path: Housekeeping > Reports > Discrepancy
Generate report
1. Narrow down the report using the optional available filters (from left to right):
- by choosing for which date(s) you want the report.
- by room number or for all rooms.
2. Click Refresh.
Detailed report
- Date the discrepancy was reported.
- Room number for which the discrepancy was reported.
- Occupancy status that was on record at the Front Desk.
- Occupancy status reported by Housekeeping.
- Condition status that was on record at the Front Desk.
- Condition status reported by Housekeeping.
This feature was primarily designed for larger hotels, particularly full-service ones, to facilitate effective communication between housekeeping and the front desk regarding room statuses. Housekeeping supervisors use it throughout the day to update room cleaning progress, indicating whether rooms are occupied or vacant based on their observations. These updates may result in discrepancies, such as a room marked as vacant in the Front Office but reported as occupied by housekeeping. This alerts the front desk to investigate the situation, potentially due to a guest being mistakenly checked out or a reservation not being updated after a room move.
Another common discrepancy occurs with express checkouts, where a room is due for check-out but hasn't been processed as such. Housekeepers clean the room and report it as vacant. Typically, around check-out time, the front desk runs a discrepancy report to address the rooms on the list and ensure they are handled appropriately.
Related Articles
Report a Room Status Discrepancy (Cloud) 🎥
? Watch Video A room status discrepancy between the front desk and housekeeping refers to a situation where there is a difference in the reported status of a guest room's cleanliness or readiness for occupancy. Such discrepancies can lead to ...Room Assignment Report (Cloud) 🎥
? Watch Video The Room Assignment Report is a document provided to each housekeeper on duty for the day, detailing the list of rooms they are responsible for cleaning. The report may span multiple pages, with each page corresponding to a different ...Room Status Alerts Report (Cloud) 🎥
? Watch Video The Room Status Alert Report enables the Housekeeping department to monitor Room Change/Room Move and Early Check-Out activities that occurred during a specific time period. This report helps housekeeping staff stay informed about room ...Room Status Report (Cloud) 🎥
? Watch Video The Room Status Report provides information on the assignments made to housekeeping staff, showing which rooms were or are currently assigned to a specific maid. This report can be generated for either a past date or the current audit ...Room History Report (Cloud) 🎥
? Watch Video The Room History report provides a detailed overview of room postings, including room and tax charges, additional extras, early checkouts, and checked-in no-shows. It can be viewed for individual rooms or as an overall summary. Path: ...