Access the Knowledge Base Directly from the Cloud (Cloud)

Access the Knowledge Base Directly from the Cloud (Cloud)

This in-app Knowledge Base panel is exclusive to VM Cloud. Desktop users must access it via the Support page at help.visualmatrix.com.

Your Visual Matrix Cloud PMS includes quick, in-app access to our full Knowledge Base—so you can find help, articles, or open tickets without leaving the system. This handy feature keeps support just one click away, right where you’re working.

Instructions

1. Click on the question mark at the bottom right of the screen.



2. This opens a side panel where you can:
- Search the Knowledge Base for articles and browse it by section.
- View the Visual Matrix Community to read discussions (view-only, no posting).
- Connect with our 24/7 support chat for real-time assistance.
- Open a support ticket without leaving your PMS session.



3. Close the panel by clicking the X icon in the bottom left.



Still need help with this topic?

Ask Yourself:
- Am I opening the Knowledge Base from the side panel inside VM Cloud?
- Can I search for articles using keywords?
- Am I able to access community content and the 24/7 chat?
- Can I open a ticket without leaving the PMS?

Support May Ask You:
- What happens when you try to open the Knowledge Base panel?
- Can you search articles successfully?
- Are you able to see but not interact with community content?
- Were you able to open a support ticket through the panel?

Client Experience Support Structure Detailed
Knowledge Base: How to Search, How is it Organized

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