Process No-Shows in the PMS

Process No-Shows in the PMS


There are multiple ways to manage no-shows within Visual Matrix, with some options being only available for VM Cloud users.

When you are ready to run your night audit, there are several options you can consider regarding remaining arrivals:
- Cancel the reservation: If the guest arrives after you have run the night audit, simply create a new backdated reservation and charge the guest as normal.

- Check-in the reservation during the night audit pre-audit checklist (VM Cloud | VM Desktop): Doing so will facilitate an authorization, if not already done, and the room revenue will be tagged as no-show. This allows the reservation to remain available for the guest if they show, or can simply be checked out if they do not. The no-show charge will show on the Room History report. If the guest shows after the audit and the no-show charge is voided and a normal charge is reposted, the reservation will still be counted as a no-show on the Room History report.

- Process the reservation as a no-show that will automatically post a fee*: This will change the reservation status to a No Show status without checking in the guest, but will activate the folio and post a fee or a room charge based on the no-show setups. If an advance deposit for the full amount was not already posted, payment will need to be posted or the folio will become a no-show with balance, similar to the "checked-out with balance" status. The reservation can be reactivated** after the night audit.

* This option is only available on VM Cloud and has to be activated in the parameters.
** A no-show that is reactivated after audit is not considered as a no-show anymore and will not be on the no-show report anymore.

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