Process No-Shows in the PMS

Process No-Shows in the PMS


There are multiple ways to manage no-shows within Visual Matrix, with some options being only available for VM Cloud users.

When you are ready to run your night audit, there are several options you can consider regarding remaining arrivals:
- Cancel the reservation: If the guest arrives after you have run the night audit, simply create a new backdated reservation and charge the guest as normal.

- Check-in the reservation during the night audit pre-audit checklist (VM Cloud | VM Desktop): Doing so will facilitate an authorization, if not already done, and the room revenue will be tagged as no-show. This allows the reservation to remain available for the guest if they show, or can simply be checked out if they do not. The no-show charge will show on the Room History report. If the guest shows after the audit and the no-show charge is voided and a normal charge is reposted, the reservation will still be counted as a no-show on the Room History report.

- Process the reservation as a no-show that will automatically post a fee*: This will change the reservation status to a No Show status without checking in the guest, but will activate the folio and post a fee or a room charge based on the no-show setups. If an advance deposit for the full amount was not already posted, payment will need to be posted or the folio will become a no-show with balance, similar to the "checked-out with balance" status. The reservation can be reactivated** after the night audit.

* This option is only available on VM Cloud and has to be activated in the parameters.
** A no-show that is reactivated after audit is not considered as a no-show anymore and will not be on the no-show report anymore.

    • Related Articles

    • **Glossary and Common Acronyms (Index) - Visual Matrix PMS

      1-10 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1-10 1099 The 1099 form is used to report to the US government income earned by travel agents as commissions, and income earned by owners of hotel condo units (when OPV_<version number> OPERA ...

    • FAQ - Accounting / Night Audit

      I accidentally started the audit; can I revert to the previous date? Unfortunately, once the audit has started, it cannot be stopped, and the date cannot be changed once the audit is completed. Attempting to do so can cause significant issues, such ...

    • **Visual Matrix PMS Reports Keywords Index/Metrics

      A B C D E F G H I J K L M N O P Q R S T U V W X Y Z A Accounting Code Transaction Total (2) Operator Cash Out (Front Office) Transaction Log (Front Office) Accounting Code/Name (6) Operator Cash Out (Front Office) Transaction Log (Front Office) ...

    • **Complete List of Reports Available in Visual Matrix PMS

      This article summarizes every report available in Visual Matrix. Click on the designated link to get to their detailed article, Cloud or Desktop (some links may be missing... they are coming!). Before you go through the list of all the reports that ...

    • Tips and Tricks with Groups in Visual Matrix

      Groups can be of many kinds. It can be a group of allocation for a wedding where everyone will book and pay individually or it can be a bus tour where you receive the rooming list in advance and one person/entity pays the whole stay. 1. Choose the ...