Pre-Audit CheckList - Guest(s) No-Show - Option 2 (Cloud)

Pre-Audit CheckList - Guest(s) No-Show - Option 2 (Cloud)

This feature is only available on VM Cloud and requires the no-show feature to be enabled.

This choice will initiate the cancellation of the room under the "no-show" status and will apply a fee to the folio. The reservation will retain the possibility of being reinstated following the audit in the event the guest arrives. By implementing the no-show process in this manner: the reservation will be marked as canceled and will release the room if the guest fails to appear; an automated fee will be added; and the date on which the fee was applied will be displayed in the Reference field.
Path: Accounting > Night Audit > Run Audit.

1. Click View in the middle next to No Shows.



2. Click "Print" to keep a copy of the no-show that will be processed in the next step.



3. Click "Process All NoShows". This will post the no-show fee on the folio.



4. Once all no-shows have been processed, the screen will close and go back to the pre-audit check list.



5. The reservation is now under the "NS/No-Show" Status.


If the guest is a no-show, it’s important to return to the folio and either void the fee or post the payment to balance it. Otherwise, there will be a canceled folio with an outstanding balance that won’t be accounted for in any ledger, whether it’s the advance deposit ledger or the guest ledger.

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