6.Two-Way Error Log (Cloud)
The Two-Way Error Log displays communication messages exchanged between the Visual Matrix PMS and external systems, such as brand integrations. For some brand-connected properties, such as Best Western, this report may appear in the Pre-Audit Checklist during Night Audit. It records instances where a system request returned an Error or Warning during communication between the PMS and the external system. These communications may involve various types of information, including reservations, guest data, rates, availability, or other operational updates. Most entries represent temporary communication issues that are automatically resolved and do not require action from the property.
Path: Accounting > Night Audit > Run Audit
This report does not prevent Night Audit from running and does not need to be reviewed in order to complete the audit.
Generating the Report
1. Select View to open the report.
2. Use the available filters to review entries if needed:
- Log Date: Select the date to review.
- Error/Warning: Filter results by message type.
- Page #: Navigate through additional results.
3. Select Search to display the results.
4. You may also:
- Select Print to access additional XML log reports.
- Select Close to return to the Pre-Audit Checklist.
Understanding the Report
This report lists messages generated during communication between the PMS and external systems. Each line represents one communication attempt where the system recorded an Error or Warning.
Message Timestamp:
- Date: Date and time the communication occurred.
- When: Indicates how recently the message was recorded.
System Request Information:
- Root: Identifies the type of system request involved in the communication.
- Length: Size of the XML message generated during the request.
- EchoToken: Internal identifier used to track the communication.
Message Status:
- Status: Indicates whether the message was recorded as an Error or Warning.
In most cases, these entries represent temporary communication issues that were automatically retried or resolved by the system.
Viewing XML Details
Double-clicking a line in the Two-Way Error Log opens the System Log window, which displays the technical communication details for that message.
This information shows the raw system message exchanged between the PMS and the external system. These details are primarily intended for technical troubleshooting and may not be meaningful for most proerty users.
Printing XML Error Logs
Selecting Print opens the XML Error Reports window, which allows additional filtering of the XML communication logs.
From this window, you can select:
- CRS Error Only Log: Displays only XML messages recorded as errors.
- CRS Error/Warning Log: Displays both error and warning messages.
- Date Range (From / To): Allows selecting the period for which the XML messages should be included in the report.
After selecting the desired options, choose Print to generate the report.
These reports display the underlying XML communication data and are typically used only when investigating interface or integration issues.
- This report appears only for Best Western properties.
- The Two-Way Error Log does not block the Night Audit process.
- Most entries do not require any action from the property.
- If system features such as loyalty lookups or brand integrations appear to be malfunctioning, contact Visual Matrix Support for assistance.
Tips & Use Cases
Tips
- Occasional entries in this report are normal and usually represent temporary communication issues between systems.
- Reviewing the report can help confirm that integrations are functioning if errors appear repeatedly.
- If the same message appears frequently and system functions (such as loyalty lookup or reservations) are affected, contact Visual Matrix Support.
Use Cases
- Night Auditor: May briefly review the report to confirm there are no repeated integration issues before completing Night Audit.
- Management / IT: May review the log when troubleshooting brand integration or communication issues between the PMS and external systems.
- Support Troubleshooting: Visual Matrix Support may request screenshots or XML details from this report when investigating interface problems.
Still Need Help With This Topic?
Ask Yourself:
- Are brand integrations, such as loyalty lookup, functioning normally?
- Are the messages recent or occurring repeatedly?
Support May Ask You:
- A screenshot of the Two-Way Error Log
- The date and time of the message
- The Root value shown in the log entry
- The XML details from the message if troubleshooting is required
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