1.Guest Due Outs (Cloud) 🎥
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The Guest Due Outs List displays all reservations scheduled to depart on the current business date that have not yet been checked out. Reviewing this list before running Night Audit ensures that all departures are properly completed so occupancy and revenue are finalized accurately. If any guests remain due out, the Pre-Audit Checklist will show Pending until the departures are resolved.
Path: Accounting > Night Audit > Run Audit
Generating the Report
1. Select View to open the report.
2. Select Print if a copy is needed (Optional).
No filters are required. The report automatically displays all reservations due to check out on the current business date.
Understanding the Report
Each line represents one reservation scheduled to depart today.
Reservation Details
- Room: Assigned room number
- Folio: Folio identifier
- Guest Name: Primary guest name
Stay Information
- Arrival Date: Check-in date
- Departure Date: Scheduled check-out date
Financial Information
- Balance: Current folio balance
- Payment Method: Method of payment on file
Taking Action from the Report
Click anywhere on a reservation line to open the guest folio.
- Complete the check-out process as usual.
- Once check-out is completed, the system automatically returns to the Pre-Audit Checklist.
Checklist Status Update
Once all reservations scheduled to depart have been properly checked out or their departure dates have been updated, the Guests Due Out item on the Pre-Audit Checklist will automatically update to Status Complete.
When the count displays 0 Guests Due Out, this checklist step is cleared, and Night Audit can proceed once all other items are completed.
Tips & Use Cases
Tips
- Run this report immediately before Night Audit.
- Verify that extended stays have updated departure dates.
- Ensure folio balances are properly settled before completing check-out.
Use Cases
- Front Desk: Confirms all scheduled departures are processed before closing the day.
- Night Auditor: Clears due-out reservations to prevent checklist delays.
- Management: Used to verify expected departures align with occupancy reporting and daily revenue totals.
Still Need Help With This Topic?
Ask Yourself:
- Are all reservations with today’s departure date checked out?
- Did any guest extend their stay without updating the departure date?
- Are outstanding balances preventing check-out?
Support May Ask You:
- Which room numbers remain on the due-out list?
- Has the reservation departure date been updated?
- Was the folio properly settled before check-out?
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