2.No Shows (Cloud)
The No Shows section of the Pre-Audit Checklist displays all reservations scheduled to arrive on the current business date that have not checked in. These pending arrivals must be reviewed and resolved before Night Audit can be completed. No-shows can be processed using an automatic Cancel/No-Show method (if enabled in Property Parameters) or handled manually during Night Audit. If any no-shows remain unresolved, the checklist will display Pending.
Path: Accounting > Night Audit > Run Audit
Generating the Report
1. Select View to open the list of pending arrivals. Review each reservation before proceeding. This report automatically displays all reservations that have not checked in for the current business date.
2. Select Print if a copy is needed (Optional).
Understanding the Report
Each line represents one reservation that has not yet been checked in.
Reservation Details
- Guest Name: Primary guest name
- Share: Indicates if the reservation is sharing a room
- Folio: Folio identifier
- Conf #: Confirmation number
Stay Information
- Room Number: Assigned room (if applicable)
- Room Rate: Reserved nightly rate
- Departure: Scheduled departure date
Financial Details
- Description: Payment method or reservation note
- Deposits: Deposit amount on file
- Comments: Reservation comments (if applicable)
Managing No-Shows - Option 1: Process All No-Shows (Automatic Method)
The Process All NoShows button is visible only if the automatic no-show feature is enabled in Property Parameters.
If enabled:
- Review all pending arrivals listed.
- Select Process All NoShows.
The system immediately:
- Cancels each pending arrival.
- Posts the configured no-show charge automatically to the folio.
- Releases the room so it can be resold.
There is no confirmation prompt before processing begins.
After processing:
- The reservation may be reinstated if the guest arrives later.
- The posted charge must be balanced (payment applied or adjusted if waived).
Because processing begins immediately, verify that all listed reservations should be treated as no-shows before selecting Process All NoShows.
If the automatic no-show feature is not enabled, or if you prefer to process arrivals individually, no-shows can be handled manually during Night Audit.
Managing No-Shows - Option 2: Process During Night Audit (Manual Method)
If the automatic no-show feature is not enabled, or if you prefer to handle arrivals individually, no-shows can be processed manually.
- From the No Shows list, double-click on the reservation line.
- The reservation details will open.
- Complete the Check-In process.
- Once the reservation is checked in, select Close.
- The system will automatically return to the Pre-Audit Checklist.
Important considerations:
- The room remains blocked and is not automatically released.
- The no-show charge posts as part of the audit.
- Inventory impact differs from the automatic method.
Key Differences
Checklist Status Update
Once all pending arrivals have been processed—either through Process All NoShows (automatic method) or by manually checking in each reservation—the No Shows item on the Pre-Audit Checklist will update to Status Complete.
When the count displays 0 No Shows, the checklist requirement for this step is satisfied, and Night Audit can proceed once all other items are completed.
Tips & Use Cases
Tips
- Confirm whether the automatic feature is enabled before processing.
- Review deposits before posting no-show charges.
- Ensure inventory accuracy before completing Night Audit.
Use Cases
- High-volume properties: Use automatic processing to efficiently manage multiple no-shows.
- Properties with few no-shows: Manual processing may be used for individual review.
- Management: Review no-show activity to monitor lost revenue and inventory impact.
Still Need Help With This Topic?
Ask Yourself:
- Is the automatic no-show feature enabled?
- Have all pending arrivals been addressed?
- Were deposits properly considered before posting charges?
- Is the checklist status still showing Pending?
Support May Ask You:
- Is the Process All NoShows button visible?
- What is the property’s no-show configuration?
- Did the reservation need to be reinstated after cancellation?
- Was the charge applied correctly?
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