Setup/Configure Automatic No-Show Feature (Cloud)
This feature is only available in VM Cloud.
This feature will "cancel" any pending arrival room under the no-show status, post a fee on the folio, and allows the possibility to reactivate it after the audit if the guest shows up. Any posted fee will be added to the daily room revenue.
Path: Management > Property Settings > Parameters > Section "Automatic No Show Configuration" (bottom left)
1. Check the box "Enable Automatic No Shows" to activate the feature.
2. Select the type of fee the process will post:
- First night.
- Entire stay. If selected, use the new dropdown to choose between posting in one single fee or posting one fee for each night.
- A fixed amount of your choice. To be entered. Note that the fee cannot be $0.00.
If multiple nights are posted, the full revenue will be added to the daily room revenue but the ADR and the occupancy % will only count the first night, which will result on an inflated ADR.
The no-show charge will solely post room revenue and revenue tax, excluding any flat tax or fixed fee.
3. Choose the Fee Accounting Code for posting. The RC code will be displayed by default, but you can also create and select a specific accounting code.
If you decide to create a new accounting code, the code should be as followed:
- Ledger Type: Guest
- Posting Category: Revenue
- Posting Sub Category: Room
- Daily Detail Report: GL Room Rev
4. Click the green floppy disk at the top right to save the page modification.
The no-show feature changes the reservation status to "Cancelled/No-Show." As a result, any no-show fees will be posted to the folio of the canceled reservation, which means they won't appear in any tracked ledgers (like Advance Deposit, Guest Ledger, or City Ledger). This will cause discrepancies in your daily reports. It’s important to regularly check the no-show report and reconcile the folios by either voiding the charges or posting a payment.
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