No Shows Report (Cloud)

No Shows Report (Cloud)

This report is exclusively accessible on VM Cloud and necessitates the Automatic No Show feature, available only on VM Cloud.
The No Show report displays all instances where the automatic no-show posting feature in the Night Audit Pre-Audit Checklist was utilized, providing a record of guests who did not arrive for their reservations.
Path: Front Office > Supervisor > Reports > No-Shows.

Generate report

1. Narrow down the report using the optionally available filters:
- by date.
- to show only no-shows that have a balance.
- to show only no-shows that have no payment (if the charge has been voided, then there is no balance but no payment either).
One of the two options needs to be checked to generate the report. By default, the first one is checked.


2. Click Refresh.



Detailed report

- Arrival date/Date of the no-show.
- Confirmation number.
- Folio where the no-show was posted.
- Name of the guest.



- Total of fees/revenue posted on the folio.
- Total of payments posted on the folio.
- Total balance pending on the folio.



These charges are posted to the folio of a canceled reservation, meaning they aren't reflected in any tracked ledger (such as Advance Deposit, Guest Ledger, or City Ledger). This will lead to discrepancies in your daily reports. It’s crucial to regularly review this report and reconcile the folios by either voiding the charges or posting a payment.

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