No Shows Report (Cloud)
The No Shows Report displays all instances where the automatic no-show posting feature was used during night audit, providing a centralized record of reservations that did not arrive. Because no-show charges may occur on cancelled reservations and may not be reflected in standard ledgers, this report helps you identify and reconcile no-show charges to avoid discrepancies in daily reporting and financial records.
Path: Front Office > Supervisor > Reports > No-Shows.
Generating the Report
1. This report relies on filters that let you narrow down which no-show events you want to view. One of the filter options must be selected before the report will generate meaningful results (and by default the first option — “Show all no-shows” — is checked). Use the filters along the top of the report to refine your results:
- Select your Date / Date Range for no-show events.
- Choose whether to show only no-shows that have a balance pending.
- Choose whether to show only no-shows that have no payment posted (e.g., because the no-show charge was voided).
Ensure at least one of the last two options is checked to generate results.
2. Click Refresh to update the report with filtered results.
Understanding the Report
The No Shows Report lists each reservation flagged as a no-show through the automatic posting process, along with pertinent folio details so you can review charges, payments, and balances.
Core No-Show Details
- Date: The date the no-show event was recorded (typically the arrival date and posting date).
- Confirmation Number: The reservation confirmation or booking ID.
- Folio: The folio where the no-show charge was posted.
- Guest Name: Name of the guest associated with the no-show.
Financial Summary
- Total Fees/Revenue Posted: Amount of no-show charges posted to the folio.
- Total Payments: Total payments recorded on the folio.
- Total Balance Pending: Net balance remaining on the no-show folio (if any).
Because no-show charges post to the folio of a canceled reservation, they do not appear in any tracked ledger (such as Advance Deposit, Guest Ledger, or City Ledger). As a result, your daily reports may show discrepancies. To keep your financial records accurate, it’s important to review this report regularly and reconcile these folios by either voiding the charges or recording the appropriate payment.
Tips & Use Cases
- Filter by date range to isolate no-show activity for a specific audit period.
- Use the balance/no-payment filters to focus on folios that require reconciliation or follow-up.
- Compare the No Shows Report to the Room History Report to confirm that charges and no-show statuses align across reporting sources.
Still Need Help With This Topic?
Ask Yourself:
- Did I choose the correct date range for no-show events?
- Am I reviewing only no-shows with balance, only those without payments, or both?
- Did I click Refresh to generate the most recent data?
Support May Ask You:
- Which filters were selected and checked before running the report?
- Are the missing payment folios expected (e.g., voided charges)?
- Can you provide an example confirmation number or date range you’re reviewing?
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