If you use Cloud PMS, you have the option to map the discount code on your own. However, if you'd rather reach out to our Client Experience team for assistance, please ensure that you provide answers to the following questions:
What is the Rate Code?
Is the rate code already created in Visual Matrix? YES - NO
If not, the rate code needs to be created before we proceed to a mapping.
(If applicable) Is the rate code assigned to a rate level in Visual Matrix? YES - NO
To assign the rate level, go to Management > Rates > Discounts > Setup > Rate Level.
Is the rate code already available in the Channel Manager? YES - NO
Only rate codes already in Member Web can be mapped. You can check this with the Check Compare Report.
What are the marketing segment for this rate code? (optional - if no answer, a generic code will be used)
- Market Segment:
- Reason for Stay:
- Referral Method:
Update Rate: YES - NO
Is the rate code updated from Visual Matrix to Member Web or is it managed in Member Web. You will find the information in the email your received from EDS.
Update Guarantee: YES - NO
Is the guarantee policy updated from Visual Matrix to Member Web or is it managed in Member Web. You will find the information in the email your received from EDS.
Is the Rate Code Private? YES - NO
If the rate code is private, make sure it was checked as private in the rate code setup.
Is the Rate Code includes Tax? YES - NO
Is the Rate Code Tax Exempt? YES - NO
For example, in the case of an OTA code where the OTA pays directly tax to the State. If exempt, please specify which tax to exempt.
Is the Rate Code part of a Package (Desktop only): YES - NO
Access to the 2Way Mapping Tables (BW)
Rate Plan Mapping In VM Desktop, to access the rate plan mapping table, you must have access to the Best Western PRM (Property Revenue Management) Service. This service is available for a fee through Best Western. Access to the mapping tables is ...
Best Western FX and FX2 Reimbursement Structure
Information from the BW Rewards Marketing Team Information As of July 26, 2023, the Best Western Rewards® (BWR®) Pay With Points (FX2) reimbursement structure mirrors the three-tier structure utilized for Free Night (FX) reimbursements. The FX2 ...
Member Web Shows 999 Rooms Inventory for every Level over A (BW)
Visual Matrix provides the option to allocate a specific number of rooms based on rate levels. By default, the full number of rooms for each room type serves as the base. However, for levels other than A, communication between the PMS and Member Web ...
Best Western SSL Certificate (BW)
If you are a Best Western Hotel, the 2way between Visual Matrix and Best Western is secured by what is called an SSL Certificate. This certificate has to be renewed every 2 years. When a certificate comes to expiration, Best Western informs Visual ...
Bookings are made online but do not show in Visual Matrix
When hotels states "online", it generally refers to an OTA: Expedia, Booking, Priceline, etc. But between the OTA and Visual Matrix, there is a Channel Manager that supports the link - Best Western, Synxis, Siteminder, Innlink, ... If a reservation ...