Mapping Discount Codes Request

Mapping Discount Codes Request


If you use Cloud PMS, you have the option to map the discount code on your own. However, if you'd rather reach out to our Client Experience team for assistance, please ensure that you provide answers to the following questions:

What is the Rate Code?

Is the rate code already created in Visual Matrix? YES - NO
If not, the rate code needs to be created before we proceed to a mapping.

(If applicable) Is the rate code assigned to a rate level in Visual Matrix? YES - NO
To assign the rate level, go to Management > Rates > Discounts > Setup > Rate Level.

Is the rate code already available in the Channel Manager? YES - NO
Only rate codes already in Member Web can be mapped. You can check this with the Check Compare Report.

What are the marketing segment for this rate code? (optional - if no answer, a generic code will be used)
   - Market Segment: 
   - Reason for Stay: 
   - Referral Method: 

Update Rate: YES - NO
Is the rate code updated from Visual Matrix to Member Web or is it managed in Member Web. You will find the information in the email your received from EDS.

Update Guarantee: YES - NO
Is the guarantee policy updated from Visual Matrix to Member Web or is it managed in Member Web. You will find the information in the email your received from EDS.

Is the Rate Code Private? YES - NO
If the rate code is private, make sure it was checked as private in the rate code setup.

Is the Rate Code includes Tax? YES - NO

Is the Rate Code Tax Exempt? YES - NO
For example, in the case of an OTA code where the OTA pays directly tax to the State. If exempt, please specify which tax to exempt.

Is the Rate Code part of a Package (Desktop only): YES - NO

    • Related Articles

    • Access to the 2Way Mapping Tables (BW)

      Rate Plan Mapping In VM Desktop, to access the rate plan mapping table, you must have access to the Best Western PRM (Property Revenue Management) Service. This service is available for a fee through Best Western. Access to the mapping tables is ...

    • FAQ - Management / Discount Codes/Rate Plans

      How do I assign a discount code or rate plan to a reservation? There are two ways to assign a discount code or rate plan to a reservation: - Directly in the Reservation: Add the discount code or rate plan in the "Rate Information" section of the ...

    • Reservations Not Posting in Visual Matrix (BW)

      When reservations fail to post in Visual Matrix from the Best Western Two Way system, it's essential to conduct thorough checks on both reservation data and interface setup. This guide outlines key troubleshooting steps for such issues. There are ...

    • Discount Code/Rate Plans Overview

      A discount code or rate plan is a specific identifier or category used in hotel or property management systems (PMS) to apply discounts or special pricing to reservations. These codes or plans can be created by the property itself or obtained from ...

    • FAQ - Best Western

      What should I do if a group is canceled in Member Web but remains active in Visual Matrix? If a group is canceled in Member Web, the cancellation does not automatically reflect in Visual Matrix. To resolve this, the group must be manually canceled in ...