Loyalty Program Info Log (Cloud)
The Loyalty Info Log is an essential feature of the Loyalty Program interface for managing the accuracy and effectiveness of the loyalty program. The Loyalty Info Log is a valuable tool that enhances the management of loyalty programs, ensuring a smooth operation and improving both guest experience and internal processes.
Path: Management > Interfaces > All Interfaces > Loyalty Program > Click on Loyalty Info Log on the right side
It provides a detailed record of key loyalty-related actions, such as:
- Property ID
- Guest Email
- Confirmation Number
- Clerk/User who performed the enrollment
- Type of Enrollment
- Time of Booking
- Check-in Prompt
- Check-out Prompt
- Number of times a user clicks “No” on the lookup or enrollment prompts.
By capturing these details, the log ensures transparency and traceability, allowing properties to:
- Track discrepancies in guest enrollments or rewards allocation.
- Monitor guest interactions with the loyalty program, providing insights into engagement patterns.
- Verify staff activity and ensure compliance with enrollment procedures.
- Troubleshoot issues effectively by providing a comprehensive history of all loyalty-related actions.