Make a Walk-In Reservation Through Availability (Cloud) 🎥
🎥 Watch Video
When a guest arrives without a reservation, the Walk-In option in VM Cloud makes it easy to secure a room directly from the availability grid. By selecting the room type and stay dates right from the calendar, you can create and confirm the booking in just a few steps—keeping the check-in process quick and efficient.
Path: Front Office > Reservations > Availability
The Availability process creates a walk-in in three steps: selecting a room type, then a rate, and finally completing the reservation. You still need to save and complete the check-in after this.
For an even faster option, use BookRes, which combines room type and rate selection on one page, followed by a short reservation form. With BookRes, you can also launch the check-in process directly from the same screen.
Instructions
1. Select the First Stay Date: Use the calendar to choose the guest’s arrival date.
2. Choose Room Type and Dates: In the availability grid, click—or click-and-drag across multiple nights—to select the room and stay dates.
3. Review or update the From/To dates, number of adults, and room type.
4. Select a Rate Plan (if needed): If the guest’s stay requires a specific rate plan, choose it from the available options. You can also select All to view every available plan. The rates linked to the chosen plan(s) will then display at the bottom of the screen.
5. Select Stay Dates: Choose the arrival and departure dates again, or click and drag across the availability grid to highlight multiple nights.
6. Finalize the Booking: Add the guest’s name and required details to complete the reservation form. When finished, save the reservation and proceed with the check-in.
Still need help with this topic?
Ask Yourself:
- Did I start from the Availability screen to select room type, dates, and rate?
- Did I confirm the stay details before creating the reservation?
- Did I save the reservation and complete the check-in process if it was a true walk-in?
- Do I know that Book Res offers a faster alternative?
Support May Ask You:
- Which room type and dates are you trying to book?
- Did you see available rates on the screen?
- Did you confirm the reservation but not complete the check-in?
- Are you looking for a quicker process using Book Res?
Related Articles
Related Articles
Create a Late Walk-In Reservation After Audit (Cloud)
Creating a post-audit arrival means setting up a reservation for a guest who needs to check in on the same date you just closed with your nightly audit. This could be a walk-in guest, an online booking received after the audit (which won’t ...Create a Reservation with Book Res (Cloud) 🎥
? Watch Video Book Res in VM Cloud speeds up reservations with a two-step flow: first select room type, dates, and rate on the Book Res screen; then complete guest details on the reservation form. Availability and pricing update as you change ...Availability Screen Overview (Cloud) 🎥
? Watch Video The Availability Screen in VM Cloud gives you a comprehensive look at your property’s booking landscape—including room availability, auxiliary space usage, inventory breakdowns, and key reservation constraints—all in one view to help ...A Guest Made a Booking Online After the Audit Has Started (Cloud)
When a guest books online just as your nightly audit is running, the reservation doesn’t automatically import—leaving your system out of sync. This article explains why that happens and what to do to make sure the reservation is recorded. This issue ...View the Modification Log for a Reservation (Cloud) 🎥
? Watch Video The Modification Log (Mod Log) provides a detailed audit trail of every change made to a reservation. It shows who made the change, when it was made, and what was updated—helping staff track reservation history, resolve guest ...