Member Web / Visual Matrix FAQ (BW)

Member Web / Visual Matrix FAQ (BW)


This article addresses some of the most frequently asked questions regarding the communication between Visual Matrix and Member Web.

What role does Visual Matrix play in BWR points?
It's important to clarify that Visual Matrix does not contribute to the accrual of points for BWR members during their stay. To ensure guests receive the points they're entitled to based on their reservation, hotels must manually and individually approve them in Member Web.
The only time Visual Matrix affects BWR Member points is when the FX code is used locally. Selecting the FX code in a reservation triggers a two-way message that automatically deducts points from the guest's account. Similarly, if the FX code is removed, the points are returned to the guest's BWR account.

Why does the total availability for each level show 999?
This issue is straightforward to fix. It occurs because the different levels haven't been verified (i.e., communication hasn't been activated) in the BW2Way interface. Follow these two steps:
- Ensure all your levels are activated in Visual Matrix and that every rate plan has an associated level: Assign a Rate Level to a Rate/Discount Code.
- Confirm that all levels are activated in the interface for each room type, including the overall total: Best Western 2Way Interface.

Why does the total availability for each level match the total number of rooms instead of the remaining rooms available?
This is expected behavior. The total rooms available for each level will always reflect the total number of rooms. However, it won't allow more rooms to be sold than are available. Once sold out, all levels will automatically close. You can manage the number of rooms available for each level by following this guide: Interface Room Type Management Inventory.


Have more questions? Ask us in the comments!

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